eBay dispute advice...

  • Thread starter Thread starter LiE
  • Start date Start date
If its significantly not as described (SNAD) i.e. they claim in the auction its perfect and on receiving it its anything but, then you have a case. If its exactly as described in the listing, you don't.

But you say you collected it? Then you can get a refund via PayPal as the seller can't prove delivery.
 
OP can you prove you did not damage pole, you took it away from house without checking, its your fault, not sellers.

And don't try to commit fraud, he may have CCTV proving you collected.
 
Blackjack Davy said:
If its significantly not as described (SNAD) i.e. they claim in the auction its perfect and on receiving it its anything but, then you have a case. If its exactly as described in the listing, you don't.

But you say you collected it? Then you can get a refund via PayPal as the seller can't prove delivery.
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Surely he can prove delivery/receipt of item by using the ebay dispute documentation that the OP has opened. Which states he collected the item and went on to talk about its issues.
 
Think you're in a pickle, as there is nothing that can really side with you. You can try to reason with the seller and try get something sorted but they don't have to oblige if you cannot prove the damage was already there and not caused by yourselves.

Try to reason, if not, buy another pole/fix the one you have, as I doubt there is much you can do in this instance I'm afraid.

PS: Don't try and raise a claim saying you haven't received it, all they have to do is see the emails you've sent saying it's scratched, you'll end up with many poles in the form a cell that way.
 
yes, you could claim that the item wasn't delivered and get a full refund but thats essentially defrauding the seller.

If your wife picked up the pole it was up to her to check the pole over really, trying to get the money back off the buyer by anything but a polite request would be dishonest at best.

Can these scratches not be polished out with a little bit of brasso or wet and dry sandpaper and some effort?
 
Unless said scratch is affecting the structural integrity of the pole I'd fill the scratch in and sand it down. Wouldn't bother claiming back as I'd say its your fault for having the chance to inspect it but not doing so.
 
I'm not making any false claims, so don't worry about that.

The pole comes in parts and in a holder, which my wife had a look at. What she didn't do is take each section out and go over every inch. I think she expected to be able to put it up at home and make sure it was exactly as described, and this is where she spotted the problem.

The scratches look to be caused by something pretty tough, they are very deep and catch on your skin.

pics (they are large): http://imgur.com/J3rJmPm & http://imgur.com/sVtPAEg

To be honest, even if they were spotted at collection it wouldn't have been apparent how they affected the performance of the pole until it was put together and assessed i.e. the scratch could have been right at the top or bottom which would have been fine.

With something like this I think it's fair to be able to give it a proper inspection once you have it rather than feel pressure to spot it on collection or be caught out. It favours a way of selling that can catch a lot of people out unless they go over it with a fine comb.

If the case goes in the sellers favour, that's fine. I will sell it in the same way I bought it and 'catch' someone else out, as collection of this type of thing seems to be easy to do so.
 
Dayum!

As said, see if they can be buffed out, pretty sure it would be possible. Mind you, if it ends up costing more than the poles worth it's pretty pointless.
 
I think regardless of collection there is a pretty good chance Paypal will rule in your favour. You could argue it wasn't obvious at the point of collection but it was when you got it home.

As other examples on the forum have stated, Paypal really likes the buyer over seller.

The seller will know this, so they will probably settle once you threaten/open Paypal dispute. if you go for a sensible compromise like 90% cash back, or they accept return if you can't get it fixed, or anythign like that, it should be fine.

I would go so far as to say that if it wasn't scratched when you collected it, but that using it once caused the scratches, which then could catch skin, then it was still substandard. you could say scratches are visible but can be felt etc, or anything like that and Paypal will probably side in your favour. If you combine they're favouritism for buyers with the fact that the person at Paypal will probably find this funny then I think you're ok.
 
LiE said:
I'm not making any false claims, so don't worry about that.

The pole comes in parts and in a holder, which my wife had a look at. What she didn't do is take each section out and go over every inch. I think she expected to be able to put it up at home and make sure it was exactly as described, and this is where she spotted the problem.

The scratches look to be caused by something pretty tough, they are very deep and catch on your skin.

pics (they are large): http://imgur.com/J3rJmPm & http://imgur.com/sVtPAEg

To be honest, even if they were spotted at collection it wouldn't have been apparent how they affected the performance of the pole until it was put together and assessed i.e. the scratch could have been right at the top or bottom which would have been fine.

With something like this I think it's fair to be able to give it a proper inspection once you have it rather than feel pressure to spot it on collection or be caught out. It favours a way of selling that can catch a lot of people out unless they go over it with a fine comb.

If the case goes in the sellers favour, that's fine. I will sell it in the same way I bought it and 'catch' someone else out, as collection of this type of thing seems to be easy to do so.
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I can't believe what I am reading, stop trying to pass the buck and blame someone else. Most transactions on eBay are not face to face so in that situation if the product wasn't as described then I would 100% agree with you and you'd be entitled to a refund.

In this situation, you had ample opportunity to take a look at it. Those scratches are glaringly obvious and rubbing your hand over them would have told you they would be course and therefore the item is not fit for purpose. saying you should have the opportunity to take the item home and inspect it is ridiculous, what a waste of everyone's time!

It's people like you that make selling anything an absolutely nightmare.
 
LiE said:
I'm not making any false claims, so don't worry about that.

The pole comes in parts and in a holder, which my wife had a look at. What she didn't do is take each section out and go over every inch. I think she expected to be able to put it up at home and make sure it was exactly as described, and this is where she spotted the problem.

The scratches look to be caused by something pretty tough, they are very deep and catch on your skin.

pics (they are large): http://imgur.com/J3rJmPm & http://imgur.com/sVtPAEg

To be honest, even if they were spotted at collection it wouldn't have been apparent how they affected the performance of the pole until it was put together and assessed i.e. the scratch could have been right at the top or bottom which would have been fine.

With something like this I think it's fair to be able to give it a proper inspection once you have it rather than feel pressure to spot it on collection or be caught out. It favours a way of selling that can catch a lot of people out unless they go over it with a fine comb.

If the case goes in the sellers favour, that's fine. I will sell it in the same way I bought it and 'catch' someone else out, as collection of this type of thing seems to be easy to do so.
Click to expand...

Can you link the original auction so we can see the wording they used?

When you said scratches that catch the skin, i had in mind some jagged skin slicing stuff :o
 
I'm guessing its an xpole? Depending on the size you need and which part of the pole is scratched you could maybe switch it so the scratch is in a less awkward place? Annoying if its the main part but if its one of the smaller sections you can get a new part from xpole.

Or has been suggested, sand it and paint it but it will probably still be felt when she's spinning.
 
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