BMW Servicing - or lack there of.

shaank

shaank

shaank

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Right, I'm leaving myself really open to flaming here, but here goes.....

I'm off for a wee drive into Europe next month, and currently the 335i is about 1800 miles away from it's service interval.

So I thought it'd be a sensible idea to have it serviced BEFORE I go on this trip, just to ensure everything is as should be etc, and in order to keep the BMW Warranty intact, my understanding, perhaps flawed, is that I have to have BMW service the vehicle.

But BMW won't accept my Service booking. They even went as far as stating that they will only book it in if it's within 500 miles of requiring a service, and also that if go on this trip, and return it to them having gone more than 500 miles after requiring a service, that it would invalidate my warranty. So, take my money and service it now please? No. /sighs.


Thoughts / comments? Is this as retarded as I think it is? I mean if I took a more or less clean car to a car wash (not the one in the Bentley thread though) then they'd take my cash and wash the car anyway. If I wanted new tyres, I'd still be able to buy them, I doubt any garage (even BMW) would refuse. Do they tell new car purchasers that their current car is fine and they don't a new one if that person's vehicle is already pretty new? I doubt that too. So what am I missing here, can there be a viable reason for this?
 
Atari said:
Take the car to Europe, have it serviced there?
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I had thought of that as an option (perhaps my only one really) it's just a little bit of a pain in the arse to have to service it mid road trip. You really would think they'd just accept the booking before hand :(
 
Spunkey said:
Are you planning on doing more than 2,300 miles while you're away?
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between now and going away, and also the trip away, maybe just slightly over that. But I'm pretty sure I won't do enough miles before going away to fall into their 'within 500 miles' "rule"


does anyone agree that this is a daft situation though or am I the only one that thinks they should just service the car since I'm paying for it anyway?
 
Have it out with the manager there, that is ridiculous. Why should you be expected to service your car in the middle of your holiday, that's unacceptable.
 
This is a crap dealer. You can have your car serviced when you like....unless you have a fixed priced service cost thing which may of course have different terms. The difference in BMW dealers is scary, many are awful some are good.
 
shaank said:
does anyone agree that this is a daft situation though or am I the only one that thinks they should just service the car since I'm paying for it anyway?
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Talk to the service manager if you can. Sounds like you spoke to a complete jobsworth. Failing that, is there no other local BMW garages you can speak to?
 
I'm glad some of you agree with me - I've since contacted BMW UK - and at first the woman fully agreed with me as to how silly this seems. However, she since checked with someone and has had to tell me that indeed they do only Service the E92 335 when within 500 miles either way of a service interval, but couldn't explain to me why this was. She also informed me it is up to the Service Manager to either accept of refuse to carry out the Service.

Crazy IMO. An independent garage would service it no problem, but I don't then want to have to pay BMW to Service it again just to keep my warranty intact.

of course I could just use the car LOADS over the next few weeks lol.


I'm sure I'll find a way to resolve this, but wanted to highlight how ridiculous the experience is :p
 
lol at that dealership, "no sorry sir we will not service you vehicle early and take your money meaning it's also a shorter time until you next come in for a service to give us more money".

business sense bro (unless is it on a "free servicing plan")!

suppose as MKW said above me if it's leased it may be different.... but still... poor form Mr.BMW garage :(
 
Where are you going?
If you don't mind, just get it serviced en route? :p

Although with the Sterling where it is, just do it early. Find a new dealer!
 
shaank said:
Right, I'm leaving myself really open to flaming here, but here goes.....

I'm off for a wee drive into Europe next month, and currently the 335i is about 1800 miles away from it's service interval.

So I thought it'd be a sensible idea to have it serviced BEFORE I go on this trip, just to ensure everything is as should be etc, and in order to keep the BMW Warranty intact, my understanding, perhaps flawed, is that I have to have BMW service the vehicle.

But BMW won't accept my Service booking. They even went as far as stating that they will only book it in if it's within 500 miles of requiring a service, and also that if go on this trip, and return it to them having gone more than 500 miles after requiring a service, that it would invalidate my warranty. So, take my money and service it now please? No. /sighs.


Thoughts / comments? Is this as retarded as I think it is? I mean if I took a more or less clean car to a car wash (not the one in the Bentley thread though) then they'd take my cash and wash the car anyway. If I wanted new tyres, I'd still be able to buy them, I doubt any garage (even BMW) would refuse. Do they tell new car purchasers that their current car is fine and they don't a new one if that person's vehicle is already pretty new? I doubt that too. So what am I missing here, can there be a viable reason for this?
Click to expand...

Oddly they did the same with me! Just had it in for work doing under warranty a few weeks back, 1k miles until service due and they wouldn't touch it!
 
This annoys me. It's like a complete case of "computer says no".

I went well over a thousand miles of a scheduled service once as back in the day 1k miles in a week was not uncommon, and, they weren't able to provide me with a courtesy car. No dealer near where I was, and next nearest dealer is 40 miles away locally.

Fortunately, they did it. :)
 
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