Perhaps when IBM were manufacturing them but not now, Lenovo have ruined the brand.
"Miss-sold" a laptop, what are my rights as a business?
- Thread starter Haggisman
- Start date
Perhaps when IBM were manufacturing them but not now, Lenovo have ruined the brand.
My wife made a good analogy which will get most young men on the OPs side.
Let's say you go to buy a car and you ask the dealer if you can put a go faster stripe on it and he says 'Yes'.
You ring the car company to confirm that you can fit a go faster stripe and they say 'Yes'.
All the brochures and adverts say you can add a go faster stripe.
You buy the car and then decide to fit the go faster stripe but you can't, it is impossible to put one on
You contact both the dealer and the company and they now both confirm it can't be done.
What do you do OCUK?
Just shrug your shoulders?
But in this case the dealer in your analogy was not asked, which is ultimately who you bought from.
This is giberish.
You can happily add the extra 4GB when ordering. Same with all the likes of the MBPr, MBA, some iMacs. My MBPr 'comes' with 8GB, but can support 'up to' 16GB. You need to spec that when ordering though as it is soldered to the board.
I'd expect anything that is trying to cram a lot of kit into a small chassis to be soldered to the board as it reduces the need for the bulky connectors / removable covers on the chassis.
Quite why the guy at Asus even went as far as telling you which RAM to order to install.. I don't know. He clearly was unclear about what he was talking about.
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That's laughable.
It's not like Asus are a one man band. They won't care about a single sale, certainly not the point where they'd deliberately lie about the spec. Hell they've already sold the product to the retailer, what do they care!
The problem here is that you should've asked the retailer, and only the retailer - and done it via email. Then you'd have recourse.
It's not like Asus are a one man band. They won't care about a single sale, certainly not the point where they'd deliberately lie about the spec. Hell they've already sold the product to the retailer, what do they care!
The problem here is that you should've asked the retailer, and only the retailer - and done it via email. Then you'd have recourse.
I've already admitted that expecting a professional to be able to do their job properly was a massive mistake on my part.
Obviously the fact that the manufacturer's representative lied to me is completely my fault.
You've not done your job properly. You didn't ask the retailer. You should've asked the retailer. They were the one trying to make the sale. If you'd asked them, and they'd misinformed you then you'd be able to send it back to them.
Obviously the fact that the manufacturer's representative lied to me is completely my fault.
Again, you don't know that he lied. He just didn't fully understand the product. Which is poor. But the fact remains, you should've asked the retailer - not the manufacturer.
Semantics somewhat - to lie is to intentionally deceive. IMHO, he gave you incorrect information as I cannot understand why he would lie to you.
We have this happen quite a lot in the HVAC industry, usually with Japanese/Chinese AC units and chillers where something has been jumbled in translation.
Basically you have been sold an item that is unfit for purpose as it is incapable of doing what the manufacturer say it can. The retailer is required to accept returns in this situation as unlike the DSR, the Sale of Goods Act (SoGA) applies to B2B sales.
Basically you have been sold an item that is unfit for purpose as it is incapable of doing what the manufacturer say it can. The retailer is required to accept returns in this situation as unlike the DSR, the Sale of Goods Act (SoGA) applies to B2B sales.
Thinkpad x230? Thin, light, magnesium chassis, full speed i5 CPU unlike an ultrabook, battery life to exceed an MBA when battery slice added, docking station, user upgradable memory to 16gb and hard drive. A plethora of ports including RJ45, displayport and traditional VGA for connection to okd skool projectors, etc. USB3 and expresscard for expandability. Absolutely bomb proof and built specifically for travellers who need mobile power. Probably an international onsite warranty too.
Really? Lenovo are the No 1 PC supplier, they seem to be doing ok in a declining market ....
Ruined the brand!? I don't think so.
