"Miss-sold" a laptop, what are my rights as a business?

GeX said:
Just tell them they're stuck with 4GB then, you suggested a better laptop - and they insisted on the Asus!
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It's the technical director... Not sure telling him to "deal with it" would do my job much good :p

GeX said:
Expecting others to fix your mistakes is a poorer attitude imo. You have no contract with the manufacturer, you never did. Again, your mistake was that you didn't explicitly check with the seller. You were buying from the seller, not the manufacturer - so regardless of what you'd expect the manufacturer to do / say - you should've confirmed with the seller.
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You seem to be under the impression that the manufacturer is entirely blameless?

Yes I made a mistake not checking with the seller, but ultimately, if the manufacturer hadn't given me false information then I wouldn't have purchased the laptop in question.

4T5 said:
Is there any way you could still upgrade the Ram ? Some clever **** out there must have found a work around.
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I'm sure I could get hold of some RAM and solder it on myself. High potential to go wrong, and might (;)) affect the warranty/resale potential :p

Edit: Amusingly, I just did a shopping search for Asus UX31a RAM, and 4th result is a 2GB memory module with the wording:

The asus Zenbook Prime UX31A memory upgrade options shown below are guaranteed 100% compatible with the asus Zenbook Prime UX31A.

The memory modules have been specifically engineered to meet the exact specifications required by the asus Zenbook Prime UX31A.
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Actually, what about the Mispresentation Act 1967?

Although the road to get it through legal loopholes might not be worth your time and trouble.
 
4T5 said:
Is there any way you could still upgrade the Ram ? Some clever **** out there must have found a work around.
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Anything is possible, but it'd cost actual arms and legs.

I honestly think if you sell the laptop and forget about it - the amount of £ 'lost' will be less than you'll waste (you're at work, so time isn't free) chasing it.
 
SpaghettiOs said:
This is not necessarily true. OP, if you really care about getting something back from this, the people to ask aren't on this forum. Get in touch with either trading standards or a solicitor.
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I've now passed all of the relevant info to my FD & MD and left it them to decide how to proceed, I get the impression they are planning to play hardball, which should be highly amusing, and I will keep you guys updated :p
 
I'd be really tempted to see if the RAM was really soldered on, my Synology NAS spec says the RAM is soldered and its not, loads of people have increased to 4gig, there's even a guide on how to do it on the Synology forum.
 
It is soldered, a quick check on the website of a company that makes and sells RAM confirms;

No memory upgrades are available for your ASUS ZENBOOK UX31A Laptop/Notebook.
Memory Type: , (non-ECC)
Maximum Memory:
Slots:
All memory is soldered on motherboard.
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GeX said:
It is soldered, a quick check on the website of a company that makes and sells RAM confirms;
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I think what this thread has proven if nothing else is that just because a company makes something, doesn't mean they necessarily know anything about it. :p
 
Haggisman said:
I've now passed all of the relevant info to my FD & MD and left it them to decide how to proceed, I get the impression they are planning to play hardball, which should be highly amusing, and I will keep you guys updated :p
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Like I said on the last page you have been sold an item that is unfit for purpose as it is incapable of doing what the manufacturer said it could therefore the retailer is required to accept returns in this situation under SoGA. If they decide to play hardball it should work out in your favor.
 
Surely if it needed a dongle to get the RJ45 anyway then you could have picked any model that fitted the rest of the criteria and used a USB adaptor as above?
 
GeX said:
This is giberish.

You can happily add the extra 4GB when ordering. Same with all the likes of the MBPr, MBA, some iMacs. My MBPr 'comes' with 8GB, but can support 'up to' 16GB. You need to spec that when ordering though as it is soldered to the board.
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I work with a Solicitor so asked her about this and she reckons the ASUS web page is not correct and misleading.
There is nothing on the page that the OP linked to that says 'Optional Upgrade when ordering' or an asterisk by certain wording with small writing down the bottom to advise the buyer about their options.
It is a poor informative web page and ASUS need to be pulled up on it and accept responsibility.
She also suggested that ASUS might have a recording of the conversation which you can get a copy of for a price.

Also the dealer didn't do his job correctly, even The Purple Shirts staff would have been all over the OP telling him his options so they could make more money:
Do you want it with an i7 or i5, you'll be able to word process and go on the internet at the same time?
Do you want a bigger SSD because you'll be able to download more movies and music?
And would Sir like more memory added so it's got a bigger brain and can do sums better?
 
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