GAME sucks

[Robert1986]

I am so confused.

Hi Robert,

Thank you for your email.

Unfortunately your order has been cancelled as the payment failed.

As this was a PayPal payment we are unable to see the reason why this was not successful and would suggest you contact PayPal directly about this issue.

But don't worry we can replace this for you. We have your contact details and we will call you as soon as we can sort this out for you.

If you have any further queries please don't hesitate to contact us.

Regards,

Mary-Kate E

The Team at GAME

Then.

Hi Robert,

Thank you for your email.

I can confirm the payment shows as settled and your console is being prepared for dispatch.

If you have any further queries please don't hesitate to contact us.

Regards,

Andrew Si

The Team at GAME

Hi robert

Great news! Your order has been dispatched and will be delivered soon.

PlayStation 4 Console with GAME Exclusive Killzone: Shadow Fall - Preorder 1 £399.99 £399.99
Total cost of products: £399.99
Delivery charge: £4.95
VAT included: £67.49
Order Total: £404.94

Thank you for shopping at GAME.co.uk

The Customer Service Team
GAME.co.uk

Paypal:

19 Nov 2013 Payment To Game Retail Ltd Completed ... -£384.94 GBP

 

[Robert1986]

Update:

Hi Robert,

Thank you for your email.

I can confirm that this issue has been rectified and your order has been shipped to you.

Your tracking number for this order is ************** this will be sent by DPD or TNT.

If you have any further queries please don't hesitate to contact us.

Regards,

Laura E

The Team at GAME

All sorted. Bit of a mess getting there but its all good now.

 

[Robert1986]

Just received this email. I sent an email asking if I'll still get this on friday about 3 days ago. I guess random people answer customer emails without checking what others have sent.

Hi Robert,

Thank you for your email.

Unfortunately I cannot confirm what date your console will arrive.

Your item was shipped on 26/11/13, we aim to get this to you for release date.

I apologise for any inconvenience.

If you have any further queries please don't hesitate to contact us.

Regards,

Sam F

The Team at GAME

 

[Rusty0611]

Nice streamlined and centralised CS there.

Dread to think of the mess of a system they're using.

 

[HAz]

Just received this email. I sent an email asking if I'll still get this on friday about 3 days ago. I guess random people answer customer emails without checking what others have sent.

3 days LOL???


Looks like my email from yesterday wont be answered for a while then.

I requested a ring back 3 days ago and still nothing! I will be demanding my £20 preorder fee back if they dont get it to me on time.

 

[Spikey]

Game at their best - bunch of jokers!