Facebook locked my account

Ocean Breeze · 7 Dec 2013 at 21:20

My Facebook account was supposedly hacked and facebook are saying they have locked it and are asking for photo id..Passport, driving licence to recover it.

Is this genuine? and has anyone provided such id before to unlock an account?

Footyslayer · 7 Dec 2013 at 21:23

Sounds like a scam.

asim18 · 7 Dec 2013 at 21:23

Make new account?

Steeps · 7 Dec 2013 at 21:28

Ask them for a bank statement and photo ID to prove it's really them asking you for yours.

PhaperPlane · 7 Dec 2013 at 21:36

Sounds like a scam to me. Try searching the Facebook help center and see if it can tell you the steps to recover a locked account.

neil_g · 7 Dec 2013 at 21:37

Is it definately even locked, if "they" notified you by email it could be a phishing scam and phoney links.

PapaLazaru · 7 Dec 2013 at 21:40

NinjaSeb said:
My Facebook account was supposedly hacked and facebook are saying they have locked it and are asking for photo id..Passport, driving licence to recover it.

Is this genuine? and has anyone provided such id before to unlock an account?

How did they contact you?

davejh666 · 7 Dec 2013 at 21:42

Can you still sign in to facebook?

ShiWarrior · 7 Dec 2013 at 22:02

key word "supposedly"

so I guess you can log in to your account then? if yes ignore the email, its a scam

Mr-White · 7 Dec 2013 at 22:02

Sounds like a scam to me

MW

Captain · 7 Dec 2013 at 22:04

You should be grateful.

Ocean Breeze · 7 Dec 2013 at 22:04

Facebook contacted me via e-mail.

When I go to Facebook site I try and log in it says my account is locked and to try and log in via Windows 7 & Chrome (Which is what I am doing) or the other option is to provide 'Government photo ID'..

mrk · 7 Dec 2013 at 22:06

Did you even check the sender's address and most importantly, did you Google it?

Edit*
Seen post just above now.

PapaLazaru · 7 Dec 2013 at 22:11

NinjaSeb said:
Facebook contacted me via e-mail.

When I go to Facebook site I try and log in it says my account is locked and to try and log in via Windows 7 & Chrome (Which is what I am doing) or the other option is to provide 'Government photo ID'..

What was the email address?

wonko · 7 Dec 2013 at 22:16

Are you certain you went to the real facebook site and not a fake one via a link on the email you received?

Craig321 · 7 Dec 2013 at 22:19

Sounds really dodgy. Have you tried accessing Facebook on another device - your phone or something?

Zenduri · 7 Dec 2013 at 22:51

I had a virus ages ago that "locked" facebook and asked for ID and bank details to confirm i am who i am.

It was a phishing browser plugin that got on my pc via a backdoor java insertion. Nip on the facebook website on your phone or another pc and if it works then confirmed your infected

Ocean Breeze · 7 Dec 2013 at 23:08

Exactly the same message comes up on my phone, both chrome and standalone Facebook app.

It all appears very genuine..

Mel17 · 7 Dec 2013 at 23:28

Don't see why FB would be asking for photo ID since even with sensitive websites, they ask for you to confirm security questions. You obviously didnt use photoID when you registered.

Sho · 7 Dec 2013 at 23:33

Just create a new account.