Strange. I ran the wizard as is and wouldn't find the connection.
I added the mac address of sh and it worked straight away
Virgin Media Discussion Thread
- Thread starter macca40
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Strange. I ran the wizard as is and wouldn't find the connection.
I added the mac address of sh and it worked straight away
update.
I had the top tech guy at VM called us last Friday, explained everything to him yet again, he asked me to do a speed check so I did and we told him the speed is at 71Mb and he said he can see that (tbh I don't know how he can see because he wasn't even connected to my pc to see the screen) anyway he then said there's clearly a issue somewhere, so he said he will keep monitoring/testing it over Saturday / Sunday and said to call back customer service on sunday or Monday to get the results, so we did that and guess what, no results and then the guy wanted to connect to my pc to see the screen so I said ok then he clearly seen the speed was at 50 -71Mb, so then also the guy kept banging on about the Traffic Management (which my issue has nothing to with the Traffic Management) then he said he would call us back within 2 hours which he never did and in the speed didn't go back to normal until 12.35am Monday.
yesterday at 10.45am my speed was at 50 - 80Mb very spiky. at about 1pm it was down to around 30 - 56Mb and so on. that's way before the Traffic Management starts.
i'm really getting fed up about this, I know there's an issue but it seems VM doesn't want to find the problem and doesn't want to find the problem so they just blame it on the Traffic Management.
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Sounds like oversubscription - and it has to be oversubscription since VM inherently runs their network on an oversubscription model. I wouldn't believe anything VM tells you at all, they know exactly what's going on. Heck in 6-7 years I've been lied to well over a dozen times, most recently being just two weeks ago.
I know how it feels by the way. I had to endure 6 months of torturous internet. By the time VM were interested in doing anything about it the particular segment had deteriorated to almost total annihilation. Was getting 0.01mb and 900ms pings throughout the day and about 10mb during the night.
Thing is, once they decide it's financially viable to give you what you pay for, they really do fix it. I'm not sure what this decision is based on; it could be a threshold where once 98% of customers threaten to leave then they mobilise a network expansion.
Although bandwidth usage can be monitored from the CMTS, they do have access to modem information as well. Last time I called VM she knew I had a D-Link device attached to the SuperHub (obviously done through MAC address's manufacturer ID.)
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This is why they want the superhubs in houses, and not the older modems, or let you have your own kit, and another reason they hate you having your choice of router...... the SH firmware is written primarily with their needs in mind, easy access and data retrieval far beyond what they should need, their argument is that if all people have the same hardware or as near as, then it's easier to trouble shoot, and the more control/access they have the better they can help, personally i call BS, most of the problems they seem to have outside of over-subscription seem to be either hardware related (poor quality) or crappy firmware, which is something they have suffered with from day one when they started screwing with the hardware manufacturers firmware.
I must admit, i seem to be lucky in that i don't have the problems you guys are seeing, but i do feel that should i have to have prolonged contact with them to fix anything that i'd likely be changing providers if i had havlf the lies told to me that seem to being coughed up !
I must admit, i seem to be lucky in that i don't have the problems you guys are seeing, but i do feel that should i have to have prolonged contact with them to fix anything that i'd likely be changing providers if i had havlf the lies told to me that seem to being coughed up !
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I know exactly how you feel mate, having similar problems atm, now have a steady 8Mb download (my upload speed is quicker) and VM don't seem to give a ****.
Woke up today with no connection and couldn't post on VM forums so had to ring CS in which she got the connection going again but at 8Mb and again didn't believe me so she started a remote session for around 40mins and kept going round in circles ... she also had the cheek to ask if i had previously worked for VM because i was doing the test before she asked ... my reply was i had plenty of practice as i am sure most VM customers have
I have another engineer booked for Monday this time i requested the senior engineer so hopefully my problem will get sorted.
@mark thanks for the graph, SH2 looks to of sorted your problem for sure.
lol! ... i was close enough ... thats what a phone call to VM does to you.
Just finished a call with retentions about my contract renewal and manage to get 2 weeks free BB added to my account for my problems.
Also as i have the largest package for VM (120Mb BB, XL tv & XXL Phone +sky sports/movies) i managed to upgrade the 3 tv boxes (1 v+, 2 standard) to 1TB tivo boxes and 6 months for £100pm than £118pm for the remaining 6 months.
Not a bad deal considering VM page shows my bundle as around the £149pm mark, just hope they can sort my problem Monday as the engineer is going no where till it's sorted lol.
So i finally got round to connecting my new N66U the other day and after restarting the modem etc. i noticed I was assigned a new ip address (i had had the last ip address for14 months) and the ping on the tbp graph for the new ip was not as good as on the old ip and i could only get 95mb instead of the 125mb I had been getting.
original using superhub 1 a day or 2 after been restarted
sh1 8 days after been restarted without any use on the network.(nothing had been connected to the network for a week except the sh1 was powered on)
using SH1 in mm with N66
i didn't have chance to leave it to see if it degraded over time like it did with just the sh1.
The ping was starting to get better but the lack of full speed was starting to bug me, so I had a little play this morning. first thing i decided was to try without the router but leave in modem mode and i get assigned a new ip address again in the same range as my original ip and i am back up to 125mb download. So i have reconnected the N66 and used the MAC clone and it hasn't changed the ip address this time. I and can now get 125mb through the router pingtest.net pings seem quite good so just waiting for tbp to populate
sh1 mm N66U Mac cloned
original using superhub 1 a day or 2 after been restarted
sh1 8 days after been restarted without any use on the network.(nothing had been connected to the network for a week except the sh1 was powered on)
using SH1 in mm with N66
i didn't have chance to leave it to see if it degraded over time like it did with just the sh1.
The ping was starting to get better but the lack of full speed was starting to bug me, so I had a little play this morning. first thing i decided was to try without the router but leave in modem mode and i get assigned a new ip address again in the same range as my original ip and i am back up to 125mb download. So i have reconnected the N66 and used the MAC clone and it hasn't changed the ip address this time. I and can now get 125mb through the router pingtest.net pings seem quite good so just waiting for tbp to populate
sh1 mm N66U Mac cloned
Senior engineer visited today and i still at no more than 30Mb. 
Didn't last too long
When the engineer visited my speed was 110Mb which i was surprised as it normally isn't but after he ran a few tests it soon dropped below 5Mb so off he went to the green cabinet and found 2 faulty taps (not sure what these are) so got a Network guys out and replaced which hasn't sorted the problem.
His supervisor called to say there are a few 100Mb+ customers in my area complaining about speed issues in which the Engineer said it could be a problem with the MBR but to rule out problems he has booked a re-pull for next week ... i see what people mean when you get a problem with VM you get a problem.
Again engineer did a great job checking everything and explaining what he was doing can't fault the tech guys.
Didn't last too long
When the engineer visited my speed was 110Mb which i was surprised as it normally isn't but after he ran a few tests it soon dropped below 5Mb so off he went to the green cabinet and found 2 faulty taps (not sure what these are) so got a Network guys out and replaced which hasn't sorted the problem.
His supervisor called to say there are a few 100Mb+ customers in my area complaining about speed issues in which the Engineer said it could be a problem with the MBR but to rule out problems he has booked a re-pull for next week ... i see what people mean when you get a problem with VM you get a problem.
Again engineer did a great job checking everything and explaining what he was doing can't fault the tech guys.
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Senior engineer visited today and i still at no more than 30Mb.
When the engineer visited my speed was 110Mb which i was surprised as it normally isn't but after he ran a few tests it soon dropped below 5Mb so off he went to the green cabinet and found 2 faulty taps (not sure what these are) so got a Network guys out and replaced which hasn't sorted the problem.
His supervisor called to say there are a few 100Mb+ customers in my area complaining about speed issues in which the Engineer said it could be a problem with the MBR but to rule out problems he has booked a re-pull for next week ... i see what people mean when you get a problem with VM you get a problem.
Again engineer did a great job checking everything and explaining what he was doing can't fault the tech guys.
Don't forget to ring up and tell them it's so bad your having and repull ect and ask for some money off the bill.
already have 2 weeks discounted on my next bill but sure will be ringing if problem still occurs.
Last month I only paid £6~ for my line (120Mb broadband only) and this month it'll be £8~ because of the speed issues I've been having, fluctuations between 20 and 30Mb for my average speed.
Funnily enough, the UK call centres are the ones giving me hassle when it comes to sorting out credits for the problems. They seem to act line it's their money that I'm asking for.
I've had much better results using the Asian call centres to sort that out.
Funnily enough, the UK call centres are the ones giving me hassle when it comes to sorting out credits for the problems. They seem to act line it's their money that I'm asking for.
I've had much better results using the Asian call centres to sort that out.
what area are you in mate? ... i'm in DN17 (area 30) if your not near me than i guess the problem is further a drift than the engineer thought.
I'm in area 1 (I think, my area reference is 01). I've had various technicians out and none of them can find an issue, most have suggested it's an infrastructure problem, and that it's hard getting the call centre staff to admit that there are any infrastructure issues.
They're sending a senior technician out tomorrow with a laptop to test my connection. I'm not really sure why they're doing that as I've never heard of that from them, however they are very quick to try and claim it's my computers that are at fault, then when I mention that I have 5 computers around the house and it's the same on them all, they move on to trying to convince me that an Internet connection is split equally between the number of computers connected.
When I point out that I know it doesn't work like that, they comment on my high usage, claiming it's the highest they've ever seen and that my low speed is due to the traffic management. I then have to point out the if I was being traffic managed, I wouldn't be intermittently seeing full speed 5-10% of the speed tests I run to monitor my connection over a period of time.
I've had technical support say to me on multiple occasions now that they don't know what to say to offer support as they can tell I know more about the topic than they do, which just makes it even more awkward because I barely know anything about networking and Internet connectivity.
They're sending a senior technician out tomorrow with a laptop to test my connection. I'm not really sure why they're doing that as I've never heard of that from them, however they are very quick to try and claim it's my computers that are at fault, then when I mention that I have 5 computers around the house and it's the same on them all, they move on to trying to convince me that an Internet connection is split equally between the number of computers connected.
When I point out that I know it doesn't work like that, they comment on my high usage, claiming it's the highest they've ever seen and that my low speed is due to the traffic management. I then have to point out the if I was being traffic managed, I wouldn't be intermittently seeing full speed 5-10% of the speed tests I run to monitor my connection over a period of time.
I've had technical support say to me on multiple occasions now that they don't know what to say to offer support as they can tell I know more about the topic than they do, which just makes it even more awkward because I barely know anything about networking and Internet connectivity.
I feel sorry for the
When it runs fine it's great. But god forbid just one more customer signing up to VM has enough potential to send the whole UBR into meltdown. This is why I always, ALWAYS do my utmost to stop people from joining VM.
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You should get a local persons opinion.