Getting a refund from CPW

killianzz

killianzz

killianzz

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Joined
16 Feb 2011
Posts
320
Hello everyone,

I bought a sim free nexus 5 from CPW last week and although I do love the phone the battery life is pretty dire. I don't see the point of having such a feature packed phone if I need to turn the brightness down and limit my use for it to last the day.

Their policy states that I can only exchange the phone if there is no problems with it. The phone I want is the LG G2 and that would cost me an extra £140 from CPW and I am not paying that. I know the poor battery life is not what they would constitute a fault so I was wondering what the best approach would be to get a refund. I was thinking to go in on a busy saturday with the phone off and sim out and play the dumb card and just say that the phone has been getting worryingly hot and the battery only lasts for 4 hours.

Morality aside, do you think that would fly?
 
i doubt it would work.
They will surely find no fault.

Your reason for not wanting the phone is one of the main reasons i didnt get it
 
By the sounds of things you don't have any valid reason for a refund. Most smartphones that are fairly well used will only last a day on battery anyway.

By the sounds of things, the only option you have is to exchange the phone with something else of similar value.
 
I would hardly call it fraud... Its battery doesn't last as long as other nexus 5s. I'm hoping they will be busy on Saturday and the 18 year old Saturday stuff will take my word for it rather than turn it on and wait for it to become apparent. I would buy a higher capacity battery but unfortunately I don't think there is any. Is there a background system app that I could run in the background that would sap the processor before I go in?
 
Battery life is entirely circumstantial.

Signal being the biggest killer
My old nexus (worst phone ever) lasted half a day max
That's when I said I won't get a phone with less than 3000 mAh

say the battery is dire
 
al4x said:
Battery life is entirely circumstantial.

Signal being the biggest killer
My old nexus (worst phone ever) lasted half a day max
That's when I said I won't get a phone with less than 3000 mAh

say the battery is dire
Click to expand...

Yeah I will try my luck. If I say the battery is dire do you think they will give me a refund ? The G2 has nice and juicy 3000mah battery, that's the only thing I prefer about it compared to my nexus, but its pretty damn crucial.

If I don't get a refund then I suppose I'll have to get a power pack. Can anyone recommend a really small one?
 
If you wanted the ability to return it if you didn't like it you should have ordered it online and benefited from the distance selling regulations.

Making up or exaggerating problems for financial gain is, sadly, fraud.
 
I most definitely should have bought it online. My phones battery is below par compared to other nexus 5s. Therefore it is perfectly reasonable to consider it faulty, and just how bad the battery is is my interpretation of it. I struggle to see how it could be classified as fraud, especially considering the complete lack of financial incentive.
 
killianzz said:
I most definitely should have bought it online. My phones battery is below par compared to other nexus 5s. Therefore it is perfectly reasonable to consider it faulty, and just how bad the battery is is my interpretation of it. I struggle to see how it could be classified as fraud, especially considering the complete lack of financial incentive.
Click to expand...

There is a financial incentive. You intend to get a refund and buy a G2 elsewhere. If there was no incentive - you'd be paying the difference to cpw for the G2!

The battery lasts just fine on the Nexus 5, it'd probably improve with a few charges too.

killianzz said:
I would hardly call it fraud... Its battery doesn't last as long as other nexus 5s. I'm hoping they will be busy on Saturday and the 18 year old Saturday stuff will take my word for it rather than turn it on and wait for it to become apparent. I would buy a higher capacity battery but unfortunately I don't think there is any. Is there a background system app that I could run in the background that would sap the processor before I go in?
Click to expand...


They will reset the phone and your battery sapping app will be gone ;)


Edit : The 18 year olds you mention are your worst enemy too. You forget younger people are a lot more tech savvy than they used to be!
 
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-Mike- said:
There is a financial incentive. You intend to get a refund and buy a G2 elsewhere. If there was no incentive - you'd be paying the difference to cpw for the G2!

The battery lasts just fine on the Nexus 5, it'd probably improve with a few charges too.




They will reset the phone and your battery sapping app will be gone ;)
Click to expand...

Haha. The battery sapping had would be a bit low hand but who is to say I would definitely buy a G2? This topic is getting too theoretical! But realistically I am not defrauding anyone, I just want to return a faulty product.

I am hoping it does and I am hoping a reputable company brings out a 3000mah battery for it. With all the people complaining about nexus 5 battery life I would imagine it would be a profitable decision.

I do actually prefer the Nexus 5 to any other smartphone currently out. So wouldn't I be defrauding myself by paying more for a G2!?
 
al4x said:
i doubt it would work.
They will surely find no fault.

Your reason for not wanting the phone is one of the main reasons i didnt get it
Click to expand...

This ... Although I'm a massive fan of the nexus range and had the nexus 4 the battery was abysmall and it really ruined my experience with the phone.. As amazing as the phone was...
I decided to go for the moto g as it so cheap and battery is amazing and spec is great... Hopefully the next nexus phone will have a better battery until then the moto g is staying.

I brought a phone from cpw once.. For some strange reason the speaker "broke" and I got a refund for it..
 
Love the "That is fraud" sentiment.

So good marketing hyping a said feature which doesn't work correctly is constituted as fraud is it?

You could say "There appears to be a problem with the battery, possibly because the phone gets very hot" ...... Notice the word "Possibly".

Some people here must have a lot of spare money floating around to stomach a £400 hit at random. Live with parents?

They would lie through their teeth to make a sale at CPW, so don't even consider this a moral issue. It is not one in the slightest.
 
Arthur Hucksake said:
Love the "That is fraud" sentiment.

So good marketing hyping a said feature which doesn't work correctly is constituted as fraud is it?

You could say "There appears to be a problem with the battery, possibly because the phone gets very hot" ...... Notice the word "Possibly".

Some people here must have a lot of spare money floating around to stomach a £400 hit at random. Live with parents?

They would lie through their teeth to make a sale at CPW, so don't even consider this a moral issue. It is not one in the slightest.
Click to expand...

Of course it's a moral issue.
By lying you are attempting to defraud the company. But of course as it's a large company this is OK?
In the same way it's OK to pop into your local Tesco and steal stuff off the shelves - they are big, wont notice the loss and in fact, when you think about it, because they are such a massive company, it's your right to!

If you spend £400 on something that is not fit for purpose then you are legally protected. If however you spend £400 and then get buyers remorse then tough. There is every opportunity to read about something before purchase.
If you are still worried then buy online and use the over-generous Distance Selling regulations.

But walking into a store and lying. Of course it's a moral issue.
Basically you're taking an immoral high ground telling people that defrauding large companies is quite alright. Pop back to the real world for a moment - no it isn't.
 
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Arthur Hucksake said:
Live with parents?
Click to expand...

Why has this suddenly become the go to line around here when peoples views on money disagree?
I lost just shy of £300 because the company I sent my old phone to disappeared off the face of the earth, do I let it bother me? No because there's nothing I can do about it and no I don't live with my parents.
 
3000 mAh is the magic number

And I agree with one post that said it completely ruins a phone, and it only gets worse as the battery ages!
Online would have provided the perfect get out

It not being fit for purpose is best option
 
Arthur Hucksake said:
Love the "That is fraud" sentiment.

So good marketing hyping a said feature which doesn't work correctly is constituted as fraud is it?

You could say "There appears to be a problem with the battery, possibly because the phone gets very hot" ...... Notice the word "Possibly".
Click to expand...

It's not like that at all, is it? The phone functions correctly but just has fairly rubbishy battery life. It isn't faulty. Another phone won't fix it. Thats how they are. This is apparent in every review or any amount of prepurchase research you might do before deciding to buy it.

If he was justified in getting a refund based on how it currently performs then why would he need to embelish his story or 'go in when teenagers who are not working won't test it'?

If he was concerned about whether the phone would suit his needs and wanted the opportunity to test whether it did before deciding to keep it then the Distance Selling Regulations associated with an online purchase would have offered this. He chose not to do this - presumably he wanted the phone immediatly - and bought it from a store instead.

Some people here must have a lot of spare money floating around to stomach a £400 hit at random.
Click to expand...

It's not a £400 hit though is it? He's got a £400 phone. He's not lost all his money. He could sell a brand new boxed handset on quite easily for not a huge loss.
 
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