Yes, they charge a minimum £5 to pre-order a game they wont tell you the price off, they then take that £5 off the price of the game when you pick it up. LE's/CE's are normally more £20+.
Before the new consoles launched my local branch wanted £10 per pre-order for XB1 games.
It really is a joke, that compared to the trick they pulled on me at launch by hiking the prices up has made me never order from them again, I like the people in the store they are good guys and always have good conversations with them, but once my Christmas vouchers and reward points are spent I'll not step foot in there to buy anything again.
It's the reason I did not buy my PS4 from them either, despite them also having stock.