So I bought some protein shake powder the other day and after having a few shakes from it I noticed something blue poking through the surface of the powder in the packet. Pulled it out and to my shock it was a rubber / latex glove.
I sent a complaint email with pictures, batch number etc to the online retailer who I also think is the manufacturer and they said they would investigate. They have now come back to me and said they can confirm it looks like an "operational error" in the warehouse and that they will provide further training to staff. As a "good will gesture" they will replace the product.
I still feel pretty annoyed as I had been using this product before I noticed the glove and who knows where its been. What would you do in this instance, take it further? I'm thinking of just leaving it and never buying from them again.
I sent a complaint email with pictures, batch number etc to the online retailer who I also think is the manufacturer and they said they would investigate. They have now come back to me and said they can confirm it looks like an "operational error" in the warehouse and that they will provide further training to staff. As a "good will gesture" they will replace the product.
I still feel pretty annoyed as I had been using this product before I noticed the glove and who knows where its been. What would you do in this instance, take it further? I'm thinking of just leaving it and never buying from them again.