set up help

Associate
Joined
26 Nov 2008
Posts
1,090
So im helping out a friend set up their internet. They are on virgin but have an old bt hub router.

Cant get it working as the bt hub says no internet but the virgin box says its working. Is there a compatibility issue. What password would i need, the virgin one or the router one?
 
Associate
Joined
26 Nov 2011
Posts
1,121
Location
West London
What Virgin service, cable or ADSL?
What Virgin kit do they have, I assume a superhub?
What is the BT box? If it is just a router then it might be usable, if it is an ADSL modem then it won't be.
 
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