Ipad mini wifi problems

Hot Sponge · 18 Oct 2014 at 17:18

Hi, I bought an Ipad mini retina brand new on Friday.

It keeps loosing wifi connecttivity after about 10 mins of use.

I'm using a BT hub 5 and have no issues with any other devices.

If I turn wifi off and back on again from the settings menu on the ipad it reconnects again but drops off after 10 mins.

Any ideas?

tribz · 19 Oct 2014 at 08:28

Hot Sponge said:
Hi, I bought an Ipad mini retina brand new on Friday.

It keeps loosing wifi connecttivity after about 10 mins of use.

I'm using a BT hub 5 and have no issues with any other devices.

If I turn wifi off and back on again from the settings menu on the ipad it reconnects again but drops off after 10 mins.

Any ideas?

On IOS 8 and 5GHz wireless? If so, try connecting to the 2.4GHz SSID instead. 5GHz is a bit ropey at the moment on IOS8

baz178 · 19 Oct 2014 at 09:02

tribz said:
On IOS 8 and 5GHz wireless? If so, try connecting to the 2.4GHz SSID instead. 5GHz is a bit ropey at the moment on IOS8

How do you change it to 2.4ghz on a bt home hub 5 ?

Captain · 19 Oct 2014 at 09:40

When you connect via wifi doesn't it give you two options? A 2.4 and a 5ghz option?

baz178 · 19 Oct 2014 at 09:48

Clov!s said:
When you connect via wifi doesn't it give you two options? A 2.4 and a 5ghz option?

No just says my router name when I go to my iPad wifi connection page.

TONY · 19 Oct 2014 at 10:51

Copy and pasted this from the BT website, this solved the problem on my iPad Air.

Open your web browser on a device connected to the Hub and go to bthomehub.home. This will open the Hub Manager
Click on Advanced Settings and enter your Hub admin password when prompted. Unless you've changed it, you'll find the default Hub password on the Hub settings card
Click on Continue to Advanced Settings
Click on Wireless
Click on 5GHz
Change 'Sync with 2.4 Ghz' to No
Change the 'Wireless SSID' to a new name (we recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)
Click Apply to save the changes
After a few minutes you should see two BT Home Hub SSIDs in the list of networks on your device. All of your devices will still automatically connect to the original SSID name, which will be the 2.4GHz.
If you have existing dual band devices you want to connect to 5GHz only, you'll need to connect them to the 5GHz SSID that you've renamed.
Note- Even though wireless speeds at 5GHz can be significantly faster than 2.4GHz, the range of a 5GHz connection is not as good. As a result, you may need your device closer to your Hub (than you'd need to when using the 2.4GHz SSID) to get the best performance possible.