What are my rights as a consumer? Faulty goods...

robjf

robjf

robjf

Soldato
Joined
31 Oct 2003
Posts
4,593
Location
Derby, UK
Hi,

In December last year we bought a tumble dryer from a large bricks and mortar retailer. It broke down about 4 months ago and got repaired under warranty, and now something else has broken and will need repair again.

Now given it has a 12 month warranty i have no confidence in keeping the thing. Do I have any recourse in terms of refund or replacing with an alternative model from the shop as I'm not entirely sure this is reasonable for a relatively new product!

Thanks

Rob
 
well it would be section 14(2), as amended by the Sale and Supply of Goods Act 1994 -
S2A covers "satisfactory quality"....but probably better just to try having a reasonable conversation with them before trying to quote Acts. You'll probably loose out because the goods have been accepted - yes it sucks that the defects only became apparent after 5ish months but that's acceptance for you.

How did you pay for it? If through credit or on a credit card you can take it up with the credit company and complain to them and see if they'll do anything, or complain to the manufacturer direct
 
neodude said:
Not fit for purpose. You can ask for a full refund.

Get an LG next time :)
Click to expand...

It is not as black and white as that.

It is fit for purpose its just not of satisfactory quality.

BUT from CAB

What can you do if goods are not of satisfactory quality?

If goods aren't of satisfactory quality you may have the right to return them to the seller and claim a refund. However, you may lose this right if you have accepted the goods. If this happens, you can still ask the seller for a repair, replacement or partial refund.
Click to expand...

So you may not be entitled to a full refund (not without a fight anyway)
 
neodude said:
Not fit for purpose. You can ask for a full refund.

Get an LG next time :)
Click to expand...

Wrong :) After the initial 28-day period, the retailer has the right to try and fix any issues. Considering it's been 4 months since the last failure, they can offer to repair it. The OP has no legal recourse to refuse this.

Source - I used to work in the service centre approving refunds for one such (now extinct) bricks and mortar company.

I'm not saying that this outcome is fair, but them the rules.
 
You've basically got a minimum of two years warranty under EU law, see page 7 of this.

'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'
 
Avalon said:
You've basically got a minimum of two years warranty under EU law, see page 7 of this.

'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'
Click to expand...

Although this does not entitle you to a refund you may get a replacement. Not sure if you have much a choice on replacement. Depends on the retailer.
 
Avalon said:
You've basically got a minimum of two years warranty under EU law, see page 7 of this.

'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'
Click to expand...

OP, you better do this quickly then if Cameron doesn't cough up that £1.7bn :p
 
neodude said:
Not fit for purpose. You can ask for a full refund.

Get an LG next time :)
Click to expand...
Wrong.

ci_newman said:
Wrong :) After the initial 28-day period, the retailer has the right to try and fix any issues. Considering it's been 4 months since the last failure, they can offer to repair it. The OP has no legal recourse to refuse this.

Source - I used to work in the service centre approving refunds for one such (now extinct) bricks and mortar company.

I'm not saying that this outcome is fair, but them the rules.
Click to expand...

Right.


Op is entitled to repair or replacement - up to the retailer. Failing that the retailer may choose to give a partial refund taking into account the use that OP has had.
 
Avalon said:
You've basically got a minimum of two years warranty under EU law, see page 7 of this.

'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'
Click to expand...

But, but the, EU is like evil and stuff, how can they be doing something good for the consumer!!!:mad:
 
Right well it looks like I'll have to go for a repair then. What I would is a replacement of similar value, just not from Hoover as thing is a pile of crap! With a one year old it's a vital piece of kit in our house!

Also concerned that as soon as we hit December it'll go pop again!!
 
Wrong After the initial 28-day period, the retailer has the right to try and fix any issues. Considering it's been 4 months since the last failure, they can offer to repair it. The OP has no legal recourse to refuse this.
Click to expand...

WRONG :)


RIGHT

You have no rights human meat bag. Poo through your own letterbox in shame.
 
Are the EU laws enforceable? Nigh on every company tells you that you've got a single year warranty.

Bought a Surface 3 the other day "You've got a years guarantee" etc etc.
 
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