• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Msi 970 Fan twitch

chris_h

chris_h

chris_h

Associate
Joined
12 May 2014
Posts
173
Hi All

For those who own the MSI 970 OR 980, can you verify whether or not one of your two fans on your card doesn't spin sometimes? Number one fan (the one in the red area of the card) was spinning normally while fan number two was slightly 'twitching' like it wanted to spin but was being restricted.

I gave it a very slight nudge and then it started spinning normally with the other and has done so since (half hour ago)

the game i was playing was alien isolation, ultra settings as you would expect...
 
I was worried that the 2nd fan wasn't coming on at first but once I got the card running some benchmarks/going over 60 degrees. Both fans seem to start spinning. Seems to be a bit random as to when just one spins and when both spin but temps seem very good so I assume all is working well.

Don't think I have ever seen it twitching like you have described.
 
Nelly said:
Fixed mine, modified the BIOS. EVGA, Asus, Gigabyte follow a similar setting in BIOS, MSI is the ONLY one with the 1% at 23 rpm setting.

snip
Click to expand...



Are you sure that you are pointing the OP to a resolve with the issue he describes...?

I know that you have posted in the thread I have started...

http://forums.overclockers.co.uk/showthread.php?t=18632620

...and we have overlapped at both the MSI and Geforce forums but my issue, and I assumed yours, was related to the fans being polled at 30 second intervals by any driver later than revision 344.16 and not infamous one fan not working, without a nudge, syndrome which seems to plague some MSI card users.

Even the thread you linked and the video shown is about both fans turning on and off due to the drivers / BIOS issues of the card, rather than this thread which seems more specific about one fan sticking....

https://forum-en.msi.com/index.php?topic=183618.0

....maybe there are overlapping similarities but I'm not sure as I have not had a "sticking" fan as the OP describes...?
 
Their was a BIOS update a week or so ago, wasn't that to fix this actual issue?

TsEcob5.png
 
Last edited:
Well chaps am going to continue keeping an eye on this, I am outside to overclockers 14 day return policy so I may have to live with it.

It hasn't done it again since giving it a slight nudge.
 
happened to my r9 270x the exact same thing I had to rma mine as it kept happening, just one of the fans stopped spinning and was twitching like yours. AS you described once I nudged it, it fired back up again, but it just got worse. ive got 2 x 270x's now, and the same has happened again, but I cant be bothered ram'ing again so just gonna do the same as you and keep my eye on the temps and stuff.. its quite a common problem apparently, seems they are using the same fans on the new cards too :( .. I don't think ill be going with msi when I come to upgrade again !
 
I have found this on the MSI website which suggests the fans spin independently. the fan which isn't twitch does not run at 100%, while the otehr twitches. It is more like 40%.

Still it doesn't explain why nudging it makes it move.

"Hybrid Frozr is a throwback to 2008 when MSI was the first to market high-end, zero noise graphics cards thanks to the fan stopping in low-temperature situations. Additionally, you will find Independent Fan Control on certain models which allows the dual-fan solution to spin independently of one-another based on component temperature zones across the card."
 
chris_h said:
I have found this on the MSI website which suggests the fans spin independently. the fan which isn't twitch does not run at 100%, while the otehr twitches. It is more like 40%.

Still it doesn't explain why nudging it makes it move.

"Hybrid Frozr is a throwback to 2008 when MSI was the first to market high-end, zero noise graphics cards thanks to the fan stopping in low-temperature situations. Additionally, you will find Independent Fan Control on certain models which allows the dual-fan solution to spin independently of one-another based on component temperature zones across the card."
Click to expand...

Only applies to 980 I believe
 
it only seems to do it playing alien, heaven benchmark tests makes both fans go and keeps the temp below 65.

At the moment I am not too concerned as I don't have the 100% fan problem.

will come back if circumstances change,
 
Hello again

I found the fan twitching again while in a game, and decided to stress it out to see if the twitching fan would rev up once the high load and temp increase was sensed.

No such luck, after a benchmark test and forcing the fans at 100%, only the one fan worked.

This is where i need a little help. I have never RMA a product before and need to know how to go about it, what is the rma number and where do i find it?
I managed to film the fan twitching on my phone camera and showed to temp increasing to 70 degrees on my computer, so there is some proof there. but what happens if overclockers can not repeat the fault when they test it?

Can i get a refund or replacement card from a different manufacture?

obviously i am concerned considering the money spent on a piece of hardware with a fault which only shows itself infrequently.

anyone with experience with RMA and doing it through overclockers who can share some info would be great!
 
First and foremost take a video of the problem the next time that it happens (phone/camera). Upload this video to Dropbox or whatever you use.

Next thing, go here, make a new post in the "Component Technical Support" section. Explain what the problem is and then link the video to them, to show them the issue.

Next ask them that you'd like to RMA the card back to them, as it's clearly a fault and you're not the only person to experience this stuck fan/twitch issue. Bailey (or whoever replies) will issue you an RMA email, you can then go about returning the card.

I had the fan stuck/twitch issue with my MSI Gaming 970, a quick poke with my finger and the fan would start spinning up, kept on happening. I did all the above and OcUK refunded me in full, including shipping costs.


This was my faulty card, excuse the awful coil whine: -

https://www.dropbox.com/s/ul1wzqpsh0i333z/20141020140005.MTS?dl=0
 
Last edited:
Just this moment I have sent the webnote, and detailed all you have mentioned apart from my video evidence (instead, i sent them a youtube link of one of these cards doing the same for illustration purposes)

I shall await their response I guess.
 
You should just take a recording of it happening, just to cover all bases and have as evidence.

Doesn't matter if the card was bought on release 2 months ago, it's a fault and it needs fixing, or swapped for another. OcUK has really good customer service, i'm sure they'll sort it for you.
 
You must log in or register to reply here.
Back
Top Bottom