Currys charging extra...for nothing

IrishChr1s

IrishChr1s

IrishChr1s

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Yeno that place
http://www.reddit.com/r/unitedkingdom/comments/2r4jtq/update_currys_pc_world_respond_to_which/

A quick Google when I got home from Currys today seems I've been had, and well and truly had.

Long story short, browsing Currys while out shopping the missus, she fancied a new laptop, I liked the look of those HP Pavilion with the i5 processors that had been doing the rounds on the TV, bingo, a cheap, reliable, £400 laptop for her to take to work.

"this laptop isnt available at this price" he says.

Why not? Because you HAVE to take a USB bundle that "has the recovery media installed on it encase the laptop goes kaput, and you can have this for a lovely extra £55 quid.

I said no thanks, while he negotiated with the manager and gave us a discount to £35 for the "added extra". The place was packed and the missus was getting eager to go so I stupidly said yea OK, that ll do, while I popped in a Google Chromecast to tinker about with later today.

Get home, open the box to find 5 DVD-R discs at the bottom, Verbatim branded ones, with handwriting on each one, DISC 1, DISC 2 etc etc.

Im livid that I actually fell for this, just because the place was busy and my daughter was getting hungry. Not only was it not a USB recovery option and cheap DVD-R the laptop as I should have already known has a partition with the recovery already there.

Back tomorrow after work for a refund of the laptop, and I'll buy it elsewhere.

PS - forgot to add, the other colours in the laptop were available without the added extra, seems the popular ones are being opened in store so they can drop 5 DVD-R in there while charging customers a fortune for doing absolutely FA.
 
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Most laptops these days have recovery media on the hard drive, they don't give out discs any more. So if the hard drive dies, you get the option of buying the media from the manufacturer.

But yeah to make you pay extra for burnt copies of the recovery disc, that sounds a bit fishy.
 
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And if there is no recovery image on the drive, you just enter the serial from the sticker and microsoft lets you download the iso...

And do return at least that set of discs, dispicable trading standards should not be supported in any way or form...
 
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I would phone their head office as it doesn't seem like a company thing to be doing with the discs being hand written or any point of sale material to back up what the sales person said. It sounds like some scheme cooked up by the staff which I think their head office would be keen to know about. They should compensate you for the hassle you've experienced too.
 
I'm not sure why anyone buys computers off them lot. Even with their other stuff they have money grabbing tactics.

Guy who lives near me got a "bargain TV" and then started buying their 'top quality' HDMI cables at £80 each.. :eek:
 
Having now read some of that reddit post, if that is a legit response from Curry's it seems OP shouldn't have been charged for the recovery discs at all and the manager should have known what their policy on the matter is. A good loud conversation in the shop at a busy time might be called for if a suitable refund isn't forthcoming. Would never buy from that lot anyway, online is the way to go with print screens of what your ordering if you want some additional back up. You can't trust face to face shenanigans and you get the distance selling protection online.
 
Packed the laptop up this morning, dropped the DVD's back in the box and will go have a chat with the manager if I get time during lunch today.

I'm concerned about the amount of people that have actually went ahead and splurged £55 quid on this and thought nothing of it.

The receipt says "Non-pristine, damaged, opened for pre set-up, completed using disc's - £55 - £20 = £35.
 
Maybe they're using this 'setting up' thing as an excuse to sell returned stock as new because it's an easy way to explain away the broken seals and unwrapped accessories?

And then charging you more for the privilege because Currys / PC World are essentially ******.
 
Caged said:
Maybe they're using this 'setting up' thing as an excuse to sell returned stock as new because it's an easy way to explain away the broken seals and unwrapped accessories?

And then charging you more for the privilege because Currys / PC World are essentially ******.
Click to expand...

This is exactly what I thought, when you power on a new laptop on Windows 8, you're supposed to be greeted with a "hello, input your details" etc

but it went straight to desktop, with a user account already enabled, probably done during their restore option. They didn't even reset it back to default.
 
Last time I was in there was to pick up an Asus Transformer (I love that little thing!). The woman spent a good 20 mins trying to sell me all sorts of tat, insurance, anti-virus, 3g dongle.

After many, many "no thanks, just the tablet", she finally went to get it. Out of stock. Shows the priorities right there.
 
Woden said:
Last time I was in there was to pick up an Asus Transformer (I love that little thing!). The woman spent a good 20 mins trying to sell me all sorts of tat, insurance, anti-virus, 3g dongle.

After many, many "no thanks, just the tablet", she finally went to get it. Out of stock. Shows the priorities right there.
Click to expand...

Possibly a calculated gamble on her part pretending it was out of stock?

Chances are she wanted to sell it with all those extras (= more commission?) and if plenty of folks are about, more often than not there are more ignorant ones than wise......
 
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