Monetary Value of GTX 780 compared to GTX 970

SDMilne · 9 Jan 2015 at 15:32

andybird123 said:
I guess the other main difference here is that they built an entire computer for you? and it is one component that has failed, not the whole computer, so by replacing the part that has broken they would be returning it to function

anyway, is it not worth waiting on what they actually say before getting het up about it?

you could try saying that the computer is broken and you want a full refund, but I don't think you'd get very far

if they do give you a 970 then you probably shouldn't be charged for it, no

I agree entirely, but to the people thinking I'm being deeply unfair to the shop, what do you think would be the procedure if I were to ask for a 980 sent out as a replacement? I'd be asked to pay the difference wouldn't I? And I'd be happy to do so. If you think something different would take place, by all means describe it.

SDMilne · 9 Jan 2015 at 15:33

double post

andybird123 · 9 Jan 2015 at 15:39

SDMilne said:
I agree entirely, but to the people thinking I'm being deeply unfair to the shop, what do you think would be the procedure if I were to ask for a 980 sent out as a replacement? I'd be asked to pay the difference wouldn't I? And I'd be happy to do so. If you think something different would take place, by all means describe it.

strictly speaking it would be more than just the difference between the price you paid 6 months ago and the price of the 980 now, as you've had months of use of the 780

how much of an adjustment they made would be up for debate

as you paid for a whole computer and not a GPU by itself, extracting the value ascribed by one component might also be a difficulty, did they itemise the invoice?

almighty15 · 9 Jan 2015 at 15:40

There's also the debate of which 970 you would want it replacing with, a cheaper radial blower card or the more expensive custom cards like the Gigabyte or MSI one.

Is you 780 the reference card? If it is it's not worth ore then the custom 780's.

iB CoMpL3XiTy · 9 Jan 2015 at 15:44

It might cost the shop more for a 970, they may have some stock of the 780 already and know because it's an older card compared to the 970 it's worth less in the eyes of buyers of their systems.
As already been said, if they have a 780 then they are well within their rights to offer that, or a partial refund, however they may choose to offer you a 970 as a replacement if they don't have a 780 available and it's cost effective (hence them saying there may be a charge).

andybird123 · 9 Jan 2015 at 15:48

if they do try the "970 is a charegable upgrade" route, then it should come with a new warranty that starts on the date they send it to you, and not have the 6 months prior usage affect that component

Bonjour · 9 Jan 2015 at 15:53

Many computer manufacturers will replace faulty hardware (particularly graphics cards) with refurbs, possibly because this is what they get back from the manufacturer.

I'm sure there's a lot of refurb'd 780s knocking around.

SDMilne · 9 Jan 2015 at 16:12

Bonjour said:
Many computer manufacturers will replace faIt's y hardware (particularly aphics cards) with refurbs, possibly because.se this is what they get back from the manufacturer.

I'm sure there's a lot of refurb'd 780s knocking around.

Surely any replacement for a faulty item should be brand new ? It's unfair on the customer for it not to be. It was palit 780 by the way.

Bonjour · 9 Jan 2015 at 16:24

I really must stop posting from my phone..

andybird123 · 9 Jan 2015 at 16:26

SDMilne said:
Surely any replacement for a faulty item should be brand new ? It's unfair on the customer for it not to be. It was palit 780 by the way.

No, totally not, your item is no longer new, the repair/replacment does not have to be brand new, just fully functional and warantied for the rest of your warranty period

SDMilne · 9 Jan 2015 at 17:00

Is this exclusive to the computer business then? You'd not get away with giving out previously used items as replacements in many other areas, that's for sure.

se_vietboi · 9 Jan 2015 at 17:07

No its not. If you send back a broken toothbrush you'll get a refurbished one.

SDMilne · 9 Jan 2015 at 17:15

se_vietboi said:
No its not. If you send back a broken toothbrush you'll get a refurbished one.

I'm not convinced of that at all.

se_vietboi · 9 Jan 2015 at 17:20

Then I guess you already knew the answer to your question.

Jarrastafari · 9 Jan 2015 at 17:23

refurbished 780 is my guess. I know you guys have had a lot to say but thats the most reasonable thing for them to do in my mind. Refurbished items can be good as new so not replacing it with a new item isnt unfair to the customer. A toothbrush is a bad example because of the hygine issue.

SDMilne · 9 Jan 2015 at 17:25

A completely useless example. Just like that nonsense comparing it to me wanting a brand new car for a 10 year old one.

Squink · 9 Jan 2015 at 17:28

The OP is trying to convince himself that the company are being the bad guys for not chucking him a free 970. While it could be argued that it would be excellent customer service to do so, I think it's perfectly justifiable for them to just replace like for like. Whatever the apparent sale price of the 780s now I very much doubt many are being shifted at full price.

It was pointed out above that this is to stop people taking the mickey and getting themselves a permanent upgrade escalator by intentionally damaging a product towards the end of its warranty period in order to get a brand new, faster product.

I think you'll be asked to pay if you want to effectively upgrade to a product significantly better than the one you have and I don't think that's a terrible thing for the company to do.

SDMilne · 9 Jan 2015 at 17:34

mulpsmebeauty said:
The OP is trying to convince himself that the company are being the bad guys for not chucking him a free 970. While it could be argued that it would be excellent customer service to do so, I think it's perfectly justifiable for them to just replace like for like. Whatever the apparent sale price of the 780s now I very much doubt many are being shifted at full price.

It was pointed out above that this is to stop people taking the mickey and getting themselves a permanent upgrade escalator by intentionally damaging a product towards the end of its warranty period in order to get a brand new, faster product.

I think you'll be asked to pay if you want to effectively upgrade to a product significantly better than the one you have and I don't think that's a terrible thing for the company to do.

It failed 5 months after I bought it. That is not a reasonable thing to happen. It is incomparable to me damaging a product to score a free upgrade. People seem to be willfully ignoring that I am NOT trying to scam a more expensive item from them. Are you seriously saying they would object to me asking for a 980? Of course not. They would just ask for money as well. It is only because I am asking for a cheaper item that there is an issue.

Another issue is this - in the event that they had no 780s would it still be necessary to ask me to pay extra for a 970?

se_vietboi · 9 Jan 2015 at 17:37

Ok Palit is evil, you should get a 970 and be totally disappointed and cheated for getting a 780 or partial refund due to depreciation. That's what you wanna hear?

If you don't want to listen to all the reasonable things people have been telling you just because it goes against your sense of self-entitlement to a free upgrade then there's nothing left but nonsense. You're trying to scam for a better item. That's for sure.

SDMilne · 9 Jan 2015 at 17:47

se_vietboi said:
Ok Palit is evil, you should get a 970 and be totally disappointed and cheated for getting a 780 or partial refund due to depreciation. That's what you wanna hear?

If you don't want to listen to all the reasonable things people have been telling you just because it goes against your sense of self-entitlement to a free upgrade then there's nothing left but nonsense. You're trying to scam for a better item. That's for sure.

One thing I am rightfully entitled to is a graphics card with a longer lifespan than five months. The most sensible advice I've recieved so far is that the 970 should be free or come at a VERY small cost. It remains utterly bizarre to me that a far superior item is less expensive. Do tell me if I'd be "self entitled" if I was asking them for a 980 and wanted to pay them the extra money that it cost?