More BT Infinity issues?

[Fragil1ty]

Mmmmm

They are little tinkers these BT peeps...

Couple of things.
As you had a home hub 3 you must still have the openreach VDSL2 modem at your premises?
Have you connected that to the HH5 via the Wan port or have you disconnected that and plugged in the HH5 to the Master socket?

Can you also see if your IP address's have been chamging over the past few days? (check speedtest results)

TBH I am very surprised they are sending an engineer out after such a short time. I would have expected them to say that your line should be monitored for two weeks.
TBF there is not much the engineer will be able to do. If there is a connection and its OK, (your original speed not withstanding) they will say "it will take a few weeks to sort itself out"

Hopefully by the time I have typed this BT will have got back to you

Disconnected it of course and yes it is in-fact connected to the master socket, I'm quite tech savy, I've been working with computers since I was 12, but I can see how that would be a mistake many would make, but no mate, connected it straight into the wall (master socket).

Can you also see if your IP address's have been chamging over the past few days? (check speedtest results)

Not to my knowledge, the only time the IP has changed is when I've either a.) reset the router or b.) the connection has dropped.

TBH I am very surprised they are sending an engineer out after such a short time. I would have expected them to say that your line should be monitored for two weeks.

This started well over a week ago now and I've been phoning up, complaining, explaining my problems and what not, I'm not sure why I'm getting engineers out so fast, maybe I'm just lucky. My line has been monitored twice over the course of these problems, both for over 48 hours at a time.

TBF there is not much the engineer will be able to do. If there is a connection and its OK, (your original speed not withstanding) they will say "it will take a few weeks to sort itself out"

I remember the engineer that came out over a month ago telling me that if the line is unstable it will downgrade itself to try and become more stable, I'm not sure how much of that is true, but that is what he told me. The internet connection on their end, they said it was stable, fine, ok or whatever but the woman on the line today told me that there is a fault at the exchange and that the 'engineer' had been and looked at it and fixed it, but he'll need to reschedule an appointment as he didn't get access to my home.

Hopefully by the time I have typed this BT will have got back to you

Yeah mate, she did, I got called by the Line 2 manager or whatever and she's got me an engineer out tomorrow for the same time slot 1-6pm and she assured me that this time he will be arriving on time and I will be called prior to his visit, so hoping for the best, but I've not got high hopes.

 

[StrongSad]

Sounds like the usual BT garble.

I had BT out on Tuesday for my Brother in Law. They had noise on the line. I was taken over to talk to them as that was my career.
It was always a card fault at the exchange, however liked playing with copper so after 5 1/2 hours, new drop wire, new Master socket, new pair to the pole.... card fault in the exchange....

Lets us know what they say and have a go with the uploading large date files. Defo helps
Amyway

 

[Fragil1ty]

Sounds like the usual BT garble.

I had BT out on Tuesday for my Brother in Law. They had noise on the line. I was taken over to talk to them as that was my career.
It was always a card fault at the exchange, however liked playing with copper so after 5 1/2 hours, new drop wire, new Master socket, new pair to the pole.... card fault in the exchange....

Lets us know what they say and have a go with the uploading large date files. Defo helps
Amyway

What does it sound like to you? Anything you've had experience with in the past? Any idea what could cause drops from 73 - <30mb?

 

[StrongSad]

Honestly... I would not be surprised if you were not on an Infinity 1 package set up by mistake.
You renewed your contract?
Next time they ring get them to make sure for certain that you have infinity 2

 

[Fragil1ty]

Honestly... I would not be surprised if you were not on an Infinity 1 package set up by mistake.
You renewed your contract?
Next time they ring get them to make sure for certain that you have infinity 2

Yeah man, renewed it to get the BT Home Hub 5 for free and what not, I'll call them tomorrow if the problem persists after the engineer has been and gone and then ask them and what not.

Will report back with the information, thanks for the help man, I really appreciate it.

 

[mrbazmondo]

I'd leave it disconnected and powered off over night. Try it again the next day. Modems tend to train them selves once the connection is open. If there was a lot of noise for a while it might have learnt that it can work at a lower speed. Leaving it off for a while should help the exchange forget the the slower speed it learnt last time.

 

[Fragil1ty]

I'd leave it disconnected and powered off over night. Try it again the next day. Modems tend to train them selves once the connection is open. If there was a lot of noise for a while it might have learnt that it can work at a lower speed. Leaving it off for a while should help the exchange forget the the slower speed it learnt last time.

Yeah I'll do that mate, see what happens (if anything).

 

[Fragil1ty]

So update:

• Engineer came around close to 3pm
• plugged in his equipment, rang some number and got my line reset or something
• on the master socket, was receiving 76/18
• speeds seem to be back to normal ('ish)

Here is what I'm getting thus far, I am using powerline adapters though, it's been as high as 60 thus far, but this it the average that I'm getting at the moment, a lot better than yesterday (and also the past week though).

 

[Fragil1ty]

So update:

• Engineer came around close to 3pm
• plugged in his equipment, rang some number and got my line reset or something
• on the master socket, was receiving 76/18
• speeds seem to be back to normal ('ish)

Here is what I'm getting thus far, I am using powerline adapters though, it's been as high as 60 thus far, but this it the average that I'm getting at the moment, a lot better than yesterday (and also the past week though).

So all in all, it seems to be working fine and a lot better now, it took a total of 9 days to fix these problems which imo it's not the best turn around but it's definitely not the worst as I have heard horror stories about other people who get messed around a lot more than me, so for that I am grateful.

I will say that if you have any issues like what I have been going through, just call up every day, make sure your line gets monitored, ask them to put notes on your account, they will do all of this and if you are as persistent as me and as I have been, I have no doubts that your problems will be sorted out also.

accidentally quoted instead of editing, my bad, rofl

 

[StrongSad]

So update:

• Engineer came around close to 3pm
• plugged in his equipment, rang some number and got my line reset or something
• on the master socket, was receiving 76/18
• speeds seem to be back to normal ('ish)

Here is what I'm getting thus far, I am using powerline adapters though, it's been as high as 60 thus far, but this it the average that I'm getting at the moment, a lot better than yesterday (and also the past week though).

So, your PC is on a powerline adapter?

Do you have a phone you can test your speed with over wifi?

There are many many reasons why you might not get the best speed around your house wiring.

Testing plugged into the home hub is your yard stick, even via wifi on a phone near the hub. Your speed is only ever as good as your last connection.

 

[Fragil1ty]

So all in all, it seems to be working fine and a lot better now, it took a total of 9 days to fix these problems which imo it's not the best turn around but it's definitely not the worst as I have heard horror stories about other people who get messed around a lot more than me, so for that I am grateful.

I will say that if you have any issues like what I have been going through, just call up every day, make sure your line gets monitored, ask them to put notes on your account, they will do all of this and if you are as persistent as me and as I have been, I have no doubts that your problems will be sorted out also.

accidentally quoted instead of editing, my bad, rofl

So, your PC is on a powerline adapter?

Do you have a phone you can test your speed with over wifi?

There are many many reasons why you might not get the best speed around your house wiring.

Testing plugged into the home hub is your yard stick, even via wifi on a phone near the hub. Your speed is only ever as good as your last connection.

I don't use/have a phone, yes I use powerline adapters, I do have an Asus dual-link 300mbps with excellent connectivity that I can also check though to see if the speeds would be any higher though.

I'm going to check the internet with a direction connection from laptop - router tomorrow when I get a chance, using ethernet of course.

 

[Tute]

HH5 user here. Started getting disconnects since the start if the year. I'll be halfway through a WoW raid and it just drops me with no warning. Checked thr logs and the HH keeps sending itself Restart Requests?

I can't even force a firmware upgrade, seems i'm not one of the people who got the fix.

Sod this, i'm getting a modem and putting my Apple Airport Extreme back, it worked flawlessly with my ADSL but I was stupid and thought the HH5 wasn't complete junk.

Seriously, no way to force a firmware upgrade, what the hell?

 

[HEADRAT]

I'm on latest firmware, doesn't fix issue for me, keep getting:

PPP LCP Send Termination Request [User request]

dropping the connection.

I have an Openreach Engineer booked for Monday but I don't know what he's really going to do as my line if fine, it's just the Home Hub.

If he just has a plain old NTU with him I might just bin off the HH5.

 

[themul]

I'm on latest firmware, doesn't fix issue for me, keep getting:

PPP LCP Send Termination Request [User request]

dropping the connection.

I have an Openreach Engineer booked for Monday but I don't know what he's really going to do as my line if fine, it's just the Home Hub.

If he just has a plain old NTU with him I might just bin off the HH5.

I have to agree as well the HH5 is crap and the latest update has not fixed the disconnect issues with many users of the HH5.

Lucky for me that I have an open reach modem to connect to the HH5 or I would be suffering from HH disconnection's and DLM kicking in and effecting my speed.

Just have a look at my WiFi log and you will see all the disconnects and this is after the new update.



20:23:40, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

20:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

20:08:33, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

20:08:33, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

20:08:32, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

20:07:05, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

20:07:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

19:26:24, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

19:23:47, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

19:23:46, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

19:23:46, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

19:22:05, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client disassociated

19:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

18:24:09, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

18:23:36, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

18:23:36, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

18:23:34, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

18:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

17:08:14, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

17:07:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

16:56:58, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

16:56:57, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

16:56:57, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

16:53:29, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

16:52:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

16:23:59, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

16:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

16:19:03, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

16:19:03, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

16:19:02, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

16:09:14, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

16:07:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

15:54:24, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

15:52:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

15:49:48, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

15:49:48, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

15:49:47, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

15:31:29, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

15:13:57, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

15:13:57, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

15:13:56, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

15:11:41, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

15:11:31, 06 Mar. ath00: STA 48:60:bc:25:a1:5e IEEE 802.11: Client associated

15:09:27, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

15:09:27, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

15:09:26, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

15:07:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

14:51:21, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

14:47:18, 06 Mar. ath10: STA 78:ab:bb:cc:8b:5d IEEE 802.11: Client associated

13:37:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

12:55:50, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

12:55:50, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

12:55:49, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

12:36:02, 06 Mar. ath10: STA 78:ab:bb:cc:8b:5d IEEE 802.11: Client associated

11:57:57, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

11:57:57, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

11:27:07, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

11:27:06, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

11:27:06, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

10:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

10:18:00, 06 Mar. ath10: STA 78:ab:bb:cc:8b:5d IEEE 802.11: Client associated

08:22:05, 06 Mar. ath00: STA 48:60:bc:25:a1:5e IEEE 802.11: Client disassociated

08:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

08:22:05, 06 Mar. ath00: STA 00:91:f9:5b:1e:1a IEEE 802.11: WiFi registration failed

07:40:29, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

07:37:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

07:19:43, 06 Mar. ath10: STA 78:ab:bb:cc:8b:5d IEEE 802.11: Client associated

06:42:35, 06 Mar. ath00: STA 48:60:bc:25:a1:5e IEEE 802.11: Client associated

06:42:35, 06 Mar. ath00: STA 48:60:bc:25:a1:5e IEEE 802.11: Client disassociated

05:23:25, 06 Mar. ath00: STA 48:60:bc:25:a1:5e IEEE 802.11: Client associated

05:23:25, 06 Mar. ath00: STA 48:60:bc:25:a1:5e IEEE 802.11: Client disassociated

04:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

04:12:02, 06 Mar. ath10: STA 78:ab:bb:cc:8b:5d IEEE 802.11: Client associated

02:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

01:58:56, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

01:37:29, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

01:37:29, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

01:37:28, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

01:37:05, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

01:37:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

01:29:27, 06 Mar. ath10: STA 5c:8d:4e:19:49:21 IEEE 802.11: Client associated

01:22:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

01:08:29, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

01:08:29, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

01:08:28, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client associated

01:07:05, 06 Mar. ath10: STA 88:63:df:71:e3:16 IEEE 802.11: Client disassociated

01:07:05, 06 Mar. ath10: STA 00:91:f9:5b:1e:1b IEEE 802.11: WiFi registration failed

This is with both 2.4 and 5ghz networks separated and channels selected and smart setup off plus a reset of the HH5 back to factory setting but still the WIFI disconnects randomly through out the day but I have everything hard wired so it only really effects my wife's iPhone now and again.

 

[Tute]

It doesn't help that Apple can't or won't fix the stupid wi-fi bug with their phones.

I know it's a bug as when I disable mobile data then - surprise surprise - the wifi connection is completely solid.

 

[Montegue]

I had been having issues with the wifi on the HH3 for a few weeks about a month ago and had enough of it and decided to buy this https://www.overclockers.co.uk/showproduct.php?prodid=NW-072-AS I can honestly say never had an issue since.

The problem I was having with the HH3 was that it would not keep a share to my WDTV. I had to reset the HH3 every time I went to bed and watch something from the PC to the WDTV in the bedroom. Bought the Asus RT-AC68U and it's been absolutely fantastic with latest firmware.

 

[Fragil1ty]

My internet has been fine since Thursday until yesterday, I've started to receive drops yet again and they have been persistent throughout the day and they have continued into today also, not sure what's going on but from the general comments in this thread, it's all down to the BT HH5? is that correct?

I might just go ahead and buy a new router because this is becoming beyond pathetic now, it's just up and down all the time and I cannot handle it really, it's just tedious. I cannot afford this: https://www.overclockers.co.uk/showproduct.php?prodid=NW-072-AS is there a cheaper alternative that's around the same performance?

 

[themul]

My internet has been fine since Thursday until yesterday, I've started to receive drops yet again and they have been persistent throughout the day and they have continued into today also, not sure what's going on but from the general comments in this thread, it's all down to the BT HH5? is that correct?

I might just go ahead and buy a new router because this is becoming beyond pathetic now, it's just up and down all the time and I cannot handle it really, it's just tedious. I cannot afford this: https://www.overclockers.co.uk/showproduct.php?prodid=NW-072-AS is there a cheaper alternative that's around the same performance?

Why don't you just get an BT Openreach Modem HG612 from eBay and connect that to the HH5 and no more disconnections it just works and many people use them.

http://1.bp.blogspot.com/-zRHxm5YW3UA/UnkIHqvJjwI/AAAAAAAACWM/d9LhOp02xcU/s1600/modem.png

 

[Fragil1ty]

Why don't you just get an BT Openreach Modem HG612 from eBay and connect that to the HH5 and no more disconnections it just works and many people use them.

http://1.bp.blogspot.com/-zRHxm5YW3UA/UnkIHqvJjwI/AAAAAAAACWM/d9LhOp02xcU/s1600/modem.png

I've already got one of these and the BT HH5 has a modem integrated into the router, so adding another modem on top of this would just cause more problems surely? I mean I don't have the exact model that you're referring too, I have the following one:

https://hackingecibfocusv2fubirevb.files.wordpress.com/2012/10/eci_vdsl2_modem.png

edit: I was reading up and isn't this fix only supposed to help people who live a fair distance away from the exchange thus them getting low speeds and so on? Let me know as I'll try it in a little while and see what happens.

edit:edit: I tried the modem solution, but the speeds were slightly better when the DSL cable was connected straight into the HH5. Maybe if I left the modem plugged into the HH5 then it may become more stable and what not, but I'll try that another day. If anyone else has tried this and has/had the same problems as me? then please let me know.

The drops/network issues seem to be resolved for the most part as I have no dc'd all day today, but only time will tell.

 

[themul]

I've already got one of these and the BT HH5 has a modem integrated into the router, so adding another modem on top of this would just cause more problems surely? I mean I don't have the exact model that you're referring too, I have the following one:

https://hackingecibfocusv2fubirevb.files.wordpress.com/2012/10/eci_vdsl2_modem.png

edit: I was reading up and isn't this fix only supposed to help people who live a fair distance away from the exchange thus them getting low speeds and so on? Let me know as I'll try it in a little while and see what happens.

edit:edit: I tried the modem solution, but the speeds were slightly better when the DSL cable was connected straight into the HH5. Maybe if I left the modem plugged into the HH5 then it may become more stable and what not, but I'll try that another day. If anyone else has tried this and has/had the same problems as me? then please let me know.

The drops/network issues seem to be resolved for the most part as I have no dc'd all day today, but only time will tell.

You have the ECI open reach modem and it should work fine but the model I am referring to is the Openreach Huawei Echolife HG612 version 3B which is much easier to unlock.

I would leave the open reach modem in place and this will take over from the built in modem in the HH5.
I take it you would prefer to drop a little in speed but gain a reliable connection and with it in place things should be better unless you have an issue on your telephone line.

I don't see any difference in my speeds with the Huawei Echolife HG612 modem connected to the HH5 or not but after the recent firmware update to fix connection issues I did notice a sudden change in my HH5 and it not connecting after only a couple of days and this was not the case before the update so I have opted to connect the modem once again and all is well again.