I'm fast getting the impression that Vodafone are utterly useless. Just spent 38 minutes on their web chat & the phone trying to figure out whether or not my phone has been despatched, they don't seem to know.
Apparently I will get an automated text when it has been despatched, when I asked what phone number they are sending it to it turns out it's the one that they have issued with my new sim card, not sure how they expect me to receive it?
They had another number on record for me, one I do not recognise.
Then they cut me off, I'm considering cancelling it now as I can see any issues that arise during the contract will be a nightmare to deal with.