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So, begs the question, do I go back to ACX 2.0 and drop the G1 pre order?
Nice, glad my whining and complaining was indeed put to shame. I'd rather hold my hand up and call my self a **** and say I'm in the wrong than be in the right in this situation.
Thanks for clearing it up Ben.
So, begs the question, do I go back to ACX 2.0 and drop the G1 pre order?
Yep, gone back to EVGA.
Hi All (Agnes especially)
Sorry just logging on after a couple of days out since I returned from the Far East. I do apologise I have had it confirmed the OCUK shipment was delayed by 1 day with UPS. The shipment planned for Friday which 99/100 lands on time hit a 1 day delay in Germany.
The shipment and delivery is confirmed for Monday 15th June now with OCUK. A further delivery lands on Tuesday 16th June and from speaking with Gibbo this should clear all outstanding backorders with OCUK as of Friday.
On behalf of EVGA I would like to apologise to you all that had orders and have experienced this delay. This was not intentional to OCUK or their customers and an unforeseen delay. I can but apologise again and hope you enjoy the cards when they arrive.
Anyone with any further problems should contact me directly - [email protected]
Thanks
Ben
Are you aware on when delivery would be for that card?
Ben,
I really appreciate you writing this note, not something you see many other manufacturers do. I was never too worried about the ship date, other than wanting my new toy as fast possible because it's my new toy! Glad you clarified the timing for people.
I work in a service industry and things like ETA's are always dangerous because customers assume that an Estimated date is a committed date. When international shipping is involved, that adds even more complexity and room to dissapoint. Under Promise and over deliver I say!
I'm loyal to OCUK and EVGA, not because they get everything right every time but because when it doesn't go perfectly right, I trust them to sort it out in an honest and fair way, unlike other companies where it seems like you have to prove that you're right and they do everything they can to shirk responsibility.
Now please make sure my 980ti Hybrid ships soon!
Cheers,
Joe
This is a genuine question and not trolling...If the Fury tomo is faster will you jump ship?