UK Customer Service

thedoc46

thedoc46

thedoc46

Soldato
Joined
18 Jan 2003
Posts
5,995
Location
Expat in the USA
Being an expat, i've experienced both US customer service and UK customer service... Unfortunately today i got to re-experience UK customer service and it failed to provide what it was supposed to be... Customer service !!!!!!

Why is UK CS crap compared to the US !!! Why is that ? For whatever reasons, bicycle components are less expensive in the UK, even factoring shipping costs. so i recently had to place an order from a UK based company (Probikekit.com to be precise)

Took 'em 10 days to decide to send me an email to say we've not sent your order. I had to call them up myself from the US, for a WTF update... only to be treated to a oh well s.happens attitude...

Then i had to spend an extra hr on the phone with Visa, who had to conference in this sham of a company to ensure i'd be getting my money back..
 
Because as a rule we don't pretend to like people, or our jobs. We don't fake being happy or pretend that we give two ****s :p

We're more honest than the 'muricans :p Also, they live in a tipping culture, we don't.

Never heard of that company. Is it a tiny little one-man-band web outfit or something?
 
Agreed, even if its false, its still a nice breath of fresh air to get treated like royalty for anything CS. On a plus side, it does rub off on culture of manners though.. Kids say excuse me mam over here, unlike the scroates from the UK who spit on the floor trying to act 'ard ! when you walk past.

Anyway, today made me realise /reminded me how much better CS is over here in the US than the UK.
 
thedoc46 said:
Anyway, today made me realise /reminded me how much better CS is over here in the US than the UK.
Click to expand...

ioih0rI.jpg
 
What exactly were you expecting? Presumably they had a good reason to not send you the mcguffin, probably out of stock, maybe not manufactured any more. The person you spoke to on the phone can't do anything about that. Did they not grovel and apologise to your satisfaction?
 
Lytton said:
How's the cop's customer service? Any courtesy choke holds?
Click to expand...

Never had any problems with the law here BTW, whereas i was almost harrassed to a certain degree in the UK... Police pulling you up, trying to find drugs on you and well lets face it ruin your life, cos you're a young kid driving and therefore must have drugs...
 
SlyReaper said:
What exactly were you expecting? Presumably they had a good reason to not send you the mcguffin, probably out of stock, maybe not manufactured any more. The person you spoke to on the phone can't do anything about that. Did they not grovel and apologise to your satisfaction?
Click to expand...

Admit their f.up, sort me out, so i continue to shop there, which i will almost certainly not do thanks to the lackluster attitude.

So yes, perhaps a little bit of CS is really only about hoping they make more money out of you later on. But guess what it works !!! I won't be shopping there again, and i spend a lot on toys !
 
The problem is a lot of CS in the US is fake, and forced. That said you can get some genuine good CS in the US, just like you can get some good CS in the UK and elsewhere.

It just depends, because you know... people are people and well everyone has bad days!
 
I always find myself pleasantly surprised when I do get normal customer service from a UK company :S let alone good customer service.
 
thedoc46 said:
Never had any problems with the law here BTW, whereas i was almost harrassed to a certain degree in the UK... Police pulling you up, trying to find drugs on you and well lets face it ruin your life, cos you're a young kid driving and therefore must have drugs...
Click to expand...

Funny i've never had that problem
 
thedoc46 said:
Agreed, even if its false, its still a nice breath of fresh air to get treated like royalty for anything CS. On a plus side, it does rub off on culture of manners though.. Kids say excuse me mam over here, unlike the scroates from the UK who spit on the floor trying to act 'ard ! when you walk past.

Anyway, today made me realise /reminded me how much better CS is over here in the US than the UK.
Click to expand...

Il give you that, i like the way everyone holds doors open for you in america, well they did for us in florida, just the locals at the 7/11 as well im not talking about tourist places.
 
Lytton said:
Funny i've never had that problem
Click to expand...

Try growing up in London / Suburbia London.. every met officer gets a look at you, probably bored, thinks let see what we can find on this fella !

was pulled up many times for no real reason, only to hear the excuse of reports of a stolen car / bike in the area matching this description... yeah right.. then searching you for drugs.

I'm just a normal looking fella. Did like to have a decent car when young and would put a yrs salary behind my car, so maybe that was the reasoning behind it.. who knows who cares, but just comparing the law. I've been left alone here.... My car has non legal tinted windows and my bikes have non regulation indictators, one even with a lic plate all bent and chewed up (dirt bike), and i'm just left alone.. The way it should be... In other words the Met IMHO have a much worse attitude in the UK than they do here. Probably stems down from the lack of CS.. :p
 
You must log in or register to reply here.
Back
Top Bottom