Evga 780 Ti - Failed

Allnamestaken · 7 Sep 2015 at 13:17

Ben @ EVGA said:
Thanks Craig

Onto your case this evening, please can you also advise on our email thread who the person you are dealing with in our tech support department as this does not sound like the EVGA way.

Ben

Thanks Ben, that has all been sent through.

I have just received a card,

What do you make of all these marks on the second replacement guys? Pretty gnarly to be honest... I would have imagined at this point considering all the problems I would receive a new card look at this.

Images over 1,280 pixels wide should be placed in spoiler tags as I've done for you.

Cheers

Surveyor

ALXAndy · 7 Sep 2015 at 13:26

It's just flux dude nothing to worry about.

It may be a refurb/reflowed card but I have seen it on new ones also.

Allnamestaken · 7 Sep 2015 at 13:33

ALXAndy said:
It's just flux dude nothing to worry about.

It may be a refurb/reflowed card but I have seen it on new ones also.

There are scratches on picture 4 & 5.

Are you sure? I dunno man just not had a great time with this lately.

I emailed Ben/Dominik too so well see what they think.

Gerard · 7 Sep 2015 at 13:35

Does look a bit manky to be fair. Gotta love the warranty sticker, void if removed that looks like its barely clinging on

ALXAndy · 7 Sep 2015 at 13:40

Allnamestaken said:
There are scratches on picture 3 & 5.

Are you sure? I dunno man just not had a great time with this lately.

I emailed Ben/Dominik too so well see what they think.

Well contrary to people's glowing reviews of EVGA personally I think they suck.

Just recently a friend of mine in the USA (who you would expect to see receive this legendary customer service they offer) bought himself a "refurb" GTX 780 Classified.

It lasted for a whopping 45 seconds before the driver installed and it then went to a plain white screen.

From there it refused to boot with a driver loaded. So the very next morning he called EVGA and explained that the card had literally died on start up and they then informed him that unless he took a replacement he would be stung with a 15% restocking fee.

After we realised that EVGA were baking cards he decided on the refund, minus the 15%. It then took them nearly three weeks to get the cash back into his account.

And EVGA Europe are no better. They're so fantastic that they can't even be bothered to hold a warehouse with replacement stock in the countries they sell it in, so every time something goes wrong you're faced with £20 large to send it back to them.

But I am probably right dude. That is highly likely to be flux from the reflow. The problem these days is the solder itself. Once we went ROHS lead free it's now tin and tin is incredibly brittle, so these failures are usually always down to the solder just wearing out.

So it seems EVGA have the oven at gas mark five, and as any one who has ever baked a card knows, it doesn't work. Well it does, but then the card will eventually just die again unless EVGA are completely reballing their cards which I doubt. It's very time consuming and would work out expensive.

Allnamestaken · 7 Sep 2015 at 13:41

I understand where you are coming from, I was suprised tbh, I know it looks like flux but there are parts which are scratched on the PCB and then theres that white blob on under the gpu.

There customer service so far has been great I am hoping this is just bad luck..

Pelinox · 7 Sep 2015 at 13:44

I must agree with the above.
I had a 780 fail on me. EVGA was quick and did pay for shipping costs both ways, but after i had recieved 3 faulty cards, which like yours had clear signs of being refurbished, the 4th card i got finally worked.

I was told it was new; In fact, it was boxed properly. However, the card still had signs of use, in the end, i got a working card.

Still, the entire process took roughly 1½ month, where the UPS guy all the sudden became my buddy

EVGAs RMA is overrated.

megatron · 7 Sep 2015 at 14:42

Pelinox said:
I must agree with the above.
I had a 780 fail on me. EVGA was quick and did pay for shipping costs both ways, but after i had recieved 3 faulty cards, which like yours had clear signs of being refurbished, the 4th card i got finally worked.

I was told it was new; In fact, it was boxed properly. However, the card still had signs of use, in the end, i got a working card.

Still, the entire process took roughly 1½ month, where the UPS guy all the sudden became my buddy

EVGAs RMA is overrated.

I see you have a Gigabyte now.

Mariusz · 7 Sep 2015 at 15:07

Those pictures are shocking :eek:

You've got me worried now, my Titan X is at Evga for RMA, hope I don't get something similar back

Kelt · 7 Sep 2015 at 15:53

I'd not be happy receiving that as a warranty replacement, not at all.

Ben @ EVGA · 7 Sep 2015 at 21:42

Allnamestaken said:
There are scratches on picture 4 & 5.

Are you sure? I dunno man just not had a great time with this lately.

I emailed Ben/Dominik too so well see what they think.

Hi Craig

Had no mail from you yet please can you re-send the mail to myself and Dominik so I can have the team have a look.

Thanks
Ben

Allnamestaken · 8 Sep 2015 at 14:29

Ben @ EVGA said:
Hi Craig

Had no mail from you yet please can you re-send the mail to myself and Dominik so I can have the team have a look.

Thanks
Ben

Just forwarded it to you and cc'd Dominik into it again.

LokiS · 8 Sep 2015 at 14:46

Worried aswell as I'm doing a EVGA rma request. Like the OP my Evga 780ti died, running even the gpu-z render test artifacts, crashes and instantly does the same on loading games, it just randomly decided to die. Personally think it's the memory went corrupt or something as I never had a problem with it and was a great card.

Pelinox · 9 Sep 2015 at 09:21

megatron said:
I see you have a Gigabyte now.

Your point?

Can't say wether or not Gigabyte is any better. In fact, my motherboard from Gigabyte just quit on me this weekend. Lot of horror storries online about their RMA aswell.

Hopefully Dominik will sort you a new card

Ben @ EVGA · 9 Sep 2015 at 09:32

Allnamestaken said:
Just forwarded it to you and cc'd Dominik into it again.

Hi

Still no mail I am afraid Craig

There is a chance the attachment might be too big on the email.

Do you think you can look at cutting this down and then re-sending to Dom and myself.

Sorry for the inconvenience.

Thanks
Ben

Allnamestaken · 9 Sep 2015 at 16:52

Sorry Ben I have had no power today lol.... I will get on that now.

Herp derping along this week.

Allnamestaken · 11 Sep 2015 at 14:28

Still nothing from anyone.

Josh · 11 Sep 2015 at 14:30

Slightly worrying, my GTX 780 has been approved for RMA with EVGA but after reading this so far I think I'll just leave it where it is.

Pretty surprised, I thought EVGA CS were top of the range.

That and the fact I need to send it to Europe and wait as I don't have the express RMA option.

Mariusz · 11 Sep 2015 at 15:57

JOSH86 said:
Slightly worrying, my GTX 780 has been approved for RMA with EVGA but after reading this so far I think I'll just leave it where it is.

Pretty surprised, I thought EVGA CS were top of the range.

That and the fact I need to send it to Europe and wait as I don't have the express RMA option.

Just sent my Titan X back to Evga for RMA, cost £43 to send it fully insured, hopefully they won't let me down like the OP.

LokiS · 12 Sep 2015 at 06:42

Sent mine in yesterday covered up to £500 for £36.84 via local royal mail which was surprising. Guess I'll post here when I see what comes back.

My 780ti died the exactly the same way as the OPs, bad batch of funky memory? :confused:

.