get in contact with ocuk today before 16:00

sinatosk · 20 Dec 2015 at 11:40

besides the forums ( customer section ) which no one has looked at yet, the phone keeps telling me they are closed today and webnote can take upto 24 hours...

how can I get in contact with ocuk suport today before 16:00? ( preferred phone )

thanks

Danthus · 20 Dec 2015 at 11:42

You can't.

sinatosk · 20 Dec 2015 at 11:44

was supposed to have a package today but dpd said they havn't got it from ocuk... can't sort that out until monday then

Jono8 · 20 Dec 2015 at 11:46

They will be closed. Did you pay for Sunday delivery and order before 3pm yesterday?

sinatosk · 20 Dec 2015 at 11:47

yup via dpd

Lopéz · 20 Dec 2015 at 11:48

sinatosk said:
was supposed to have a package today but dpd said they havn't got it from ocuk... can't sort that out until monday then

No.

sinatosk · 20 Dec 2015 at 11:49

Jono8 said:
They will be closed. Did you pay for Sunday delivery and order before 3pm yesterday?

yes I paid for sunday delivery and ordered on friday after 15:00 ... and dpd themselves confirmed it with me on the phone earlier today...

Jono8 · 20 Dec 2015 at 11:51

sinatosk said:
yes I paid for sunday delivery and ordered on friday after 15:00 ... and dpd themselves confirmed it with me on the phone earlier today...

Oh, well you will just have to wait till tomorrow to speak to someone. I would have thought they should refund what you paid for Sunday delivery though if they haven't even given it to dpd yet.

Quartz · 20 Dec 2015 at 11:52

Have you checked your email - including spam - to see if there's anything from OCUK?

sinatosk · 20 Dec 2015 at 11:54

Quartz said:
Have you checked your email - including spam - to see if there's anything from OCUK?

dpd sent me an e-mail this morning with this message

Your OVERCLOCKERS parcel has been delayed

We were expecting to deliver a parcel to you today; however, we have not yet received this parcel from OVERCLOCKERS. As soon as we get your parcel, we will send you an email with your new delivery details. Until then, please contact the sender for more information.

and I spoke to them over the phone about it aswell and ocuk confirmed with me yesterday with consignment number they shipped it and no nothing in my spam

Cosimo · 20 Dec 2015 at 11:55

OldCoals said:
You can't.

It's open or the web site must be wrong:

Contact

Got questions? Call us:
+44 (0)1782 444455

Sunday: 10:00am - 4:00pm (December 6th, 13th, 20th only)

TheVoice · 20 Dec 2015 at 11:55

Sounds like OP has ordered with Monday delivery then paid DPD the extra for it to arrive on Sunday. Not really OcUK's fault if that's the case.

sinatosk · 20 Dec 2015 at 11:56

Cosimo said:
It's open:

I know it's open which is why I'm here on the forums asking how else I can get in contact with them... because the phone lines are saying it's closed

TheVoice said:
Sounds like OP has ordered with Monday delivery then paid DPD the extra for it to arrive on Sunday. Not really OcUK's fault if that's the case.

ordered it on the Friday 18th December 2015 at 20:11 and selected sunday delivery option and dpd this morning confirmed it has sunday option

TheVoice · 20 Dec 2015 at 11:58

Ahh okay, gotcha.

Columbo · 20 Dec 2015 at 12:08

Cosimo said:
It's open or the web site must be wrong:

Tried calling myself earlier today and it just rings and rings with no holding message so I hung up. Guess whoever is working cba to answer.

Jono8 · 20 Dec 2015 at 12:10

That is pretty bad if they say they are open and they are not.,

sinatosk · 20 Dec 2015 at 12:11

Columbo said:
Tried calling myself earlier today and it just rings and rings with no holding message so I hung up. Guess whoever is working cba to answer.

further than me... just tells me they closed today and open monday - saturday

Hades · 20 Dec 2015 at 12:17

Is OP calling the right number (ie not the business number which may not have the answerphone message on it)?

It could still be the couriers fault... ocuk don't send it to the courier, the courier collects it. So it sounds like the courier hasn't done that yet. Either way OP should expect a refund on the subday delivery charge.

koolpc · 20 Dec 2015 at 12:19

Have you tacked parcel? What does DPD say where parcel is?

sinatosk · 20 Dec 2015 at 12:26

Hades said:
Is OP calling the right number (ie not the business number which may not have the answerphone message on it)?

It could still be the couriers fault... ocuk don't send it to the courier, the courier collects it. So it sounds like the courier hasn't done that yet. Either way OP should expect a refund on the subday delivery charge.

01782 4444 55 and yes courier does collect not send

koolpc said:
Have you tacked parcel? What does DPD say where parcel is?

read the thread again...