HELP: Been In Accident & More Revealed!

Mr Jones

Mr Jones

Mr Jones

Soldato
Joined
16 May 2006
Posts
11,334
Location
Dubai
A week last Friday, I was involved in a RTA. Got hit on the left rear as I was exiting a roundabout, by a Focus feeding into the roundabout, and she's kindly admitted liability - so her Insurance (LV) have been sorting everything out.

Car dropped off on Wednesday, Courtesy Car given and awaiting the fixing to complete around the 26th.

So far so good.

Here's a couple of shots
4xwO2d6.jpg

iVQsDG9.jpg


I just got a call from the garage fixing the issue (arranged by insurance / work colleagues been with them before and nothing nasty about them AFAIK), whilst fixing my car, they found additional damage to the boot area, something about where a spare wheel well is located - they cannot see it being related to the insurance incident as the damage is covered up with a new bumper (never had one done or replaced).

The car in question is a brand new Toyota Aygo (64 plate), new shape, so I've owned it from new about 18 months now. This incident is the first accident and I've never had a bump or crashed it before.

I am awaiting photos from the garage with regards to this damage.

The dealers were Benfields Toyota (Wakefield) - which have recently changed hands to Vantage Motors (or something). The car is still on finance (PCP) for another 18 months.

Anyone had experience with possible accident undeclared from Dealers?

Google isn't really helping me to shift through all the silly compensation claims. I just need more about my rights and how to deal with this without me loosing out - including claiming any additional damages due to the incident and the possible Dealer hiding accident damage on a brand new vehicle.

Edit:
Here's the photo of the damage in the boot, that's covered by the bumper replacement. I can see why the insurance cannot cover that, completely unrelated.
9dRcVmw.jpg

3YG4YHH.jpg

ozcs7mH.jpg
 
Last edited:
I cannot for the life of me remember the exact figure, but I believe it's less than 10miles. I picked it up from the dealers.
 
A new bumper could be a possibility - have heard from friends about new cars being damaged when unloaded from Car Transporters for example.

Whether the dealer would have any record of this (or would disclose it) would be another matter. Presumably it was done to a high standard otherwise you would have noticed when you took delivery of it?
 
Armageus said:
A new bumper could be a possibility - have heard from friends about new cars being damaged when unloaded from Car Transporters for example.

Whether the dealer would have any record of this (or would disclose it) would be another matter. Presumably it was done to a high standard otherwise you would have noticed when you took delivery of it?
Click to expand...

I did not notice it at all, so the work is definitely all done right.

The damage mentioned isn't in sight, not does it affect the car in anyway. There is however a level of deceit that there's damage (unfixed) behind the bumper.

It's this accident that's revealed it - or made worst from it, I cannot tell as I am still waiting for the photo from garage. Either way, it's not something the garage believe the insurance covers, so I need to know who is liable.
 
Archeum said:
I thought it was on the seller to declare it these days? Likewise "Sold as seen" not existing anymore etc?
Click to expand...

Nope. You just can't lie. You do not have to declare it has had damage that has been repaired, but if asked it is illegal not to disclose the information ( ie tell the truth).
 
To be honest, if i was collecting a brand new car, asking if it had ever been in an accident etc would be the last thing i'd ask, and i'm sure that would account for many others.
 
wez130 said:
To be honest, if i was collecting a brand new car, asking if it had ever been in an accident etc would be the last thing i'd ask, and i'm sure that would account for many others.
Click to expand...

Yep its something that's very easy to declare as essential on an internet forum but I cant see anyone doing it in reality
 
Now do I gather evidence then speak to the dealer or go straight to them now and hope they speak the truth, and possibly fix the issue in house?
 
iaind said:
Yep its something that's very easy to declare as essential on an internet forum but I cant see anyone doing it in reality
Click to expand...

It is terrible that you have to but it is something written in a lot of new car buying guides.

Unfortunately you always have to assume the worst in this world.
 
Pictures from the Garage
9dRcVmw.jpg

3YG4YHH.jpg

ozcs7mH.jpg

Definitely unrelated and annoying the Dealer didn't even bother fixing it properly.

It's in the centre, so must have happened during unloading and bump? Who knows. ARGH!
 
So, have you queried this with the dealer yet? There would be some sort of paperwork trail I would have thought if work was done pre-delivery. Someone would know something.

Jono8 said:
You wouldn't have thought it needs to be but it very much is!
Click to expand...

LOL, you wot m8?

I can just see the salesman face reacting to this.

You: Oh, wow this new Audi R8 is fantastic, it looks amazing when it's brand new, say has it ever been crashed?
Salesman: ...
 
Last edited:
Jono8 said:
Nope. You just can't lie. You do not have to declare it has had damage that has been repaired, but if asked it is illegal not to disclose the information ( ie tell the truth).
Click to expand...

I'm curious, does this apply to other products? E.g. if you bought a brand new laptop which had been dropped in the warehouse; if 6 months down the line the HDD failed due to being dropped, and the manufacturer refused to honour the warranty because it was classed as damage rather than a manufacturing fault?

I find it hard to believe you'd have no comeback to the retailer (assuming you could prove it wasn't you who dropped it).
 
In order to dent it I'm guessing the bumper would have cracked.... Unless someone has managed to hit the back of your car parked up doing that damage but leaving the bumper fully intact. I'd find that hard to believe as it would break the mounting points and at the very least scratch the paint work, more likely crack the bumper.

As they've got the car ask how much the repair is, then ask the dealer to cover that extra. Chance are you'll have to cover it yourself to start with.
 
You must log in or register to reply here.
Back
Top Bottom