Soldato
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I've had similar with those companies, just be polite but persistent... and always buy everything on credit card
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Graphics card faulty after 10months, refused repair/replacement..?
- Thread starter anderson2005
- Start date
You can contest the amount. Just look to see how much they sell for on the 2nd hand market and use that as a ballpark figure.
They can't pull a figure out of their backsides. Or rather they can, but you can take them to the small claims court. In the event of that happening, most retailers don't even contest it, they just pay up.
They can't pull a figure out of their backsides. Or rather they can, but you can take them to the small claims court. In the event of that happening, most retailers don't even contest it, they just pay up.
Thats not quite true and doesnt apply to all goods when you refer to the warranty. The warranty is seen as a seperate contract and this is what you have to register with the manufacturer depending on the T&C. Not in all instances so you cant really apply a sweeping statement. Sometimes its taken off the serial number for instance which is timedated and you dont need to register, just have a proof of purchase.
You have to remember the purchase of the goods with the retailer is seperate to the warranty with the manufacturer. People often mistake the two as one.
So if you have a warranty of 3 years on a product by the manufacturer it doesnt work as first year with retailer remaining two years with manufacturer the whole 3 years are with the manufacturer. Its then upto the consumer whether to pursue the repair whatever with the retailer or go straight to the manufacturer. Thats why when you return it to the retailer all they do is return it to the manufacturer for repair/replace.
What you actually get is the retailer has a responsibility for the product in the first term as well as your 3 year manufacturers warranty from the time you purchase the item.
As another example when you buy a monitor with onsite warranty your first port of call is the manufacturer not the retailer because the retailer does not handle the onsite warranty.
For the OP the retailer is talking rubbish and really I would send it straight back to the manufacturer via their RMA policy as you will either get a repair or replacement of equal value.
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Just to add, always buy using credit card. That way your contract is with the CC company and the e-tailer and you can charge back their ass off. Not only will you win easily, but they will loose out as they get charged for the privilege.
Soldato
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No you don't sell it on ebay. You inform the retailer you are taking legal advice as you are being offered less than 10% of the cards original value after only 10 months use, which is respectfully, a ridiculous offer.
Soldato
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This happened to me with an 2TB HDD with ******. It failed after about 10 months and they offered me a refund much lower than the value. I kicked up a stink and asked them to send HDD back to me, only for them to tell me this wouldn't be possible as the drive had been destroyed. It was at the time when HDD prices had massively jumped, so even after pestering them and securing a full refund, I wasn't in a position where I could even replace the drive myself without being severely out of pocket.
Obviously they hadn't destroyed the drive, but rather sent it back to Samsung to be replaced within their stock inventory.
Utterly horrible company to deal with.
Soldato
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The problem is that the aftersales customer service of Asus is on par with these cowboys (just google it...lots of review where customers paid shipping AND extra for repair, and got back thing like laptops not fixed).
I have just bought a Asus N551VW-FW238T laptop, and I have to pray to god and hope that nothing will go wrong with it, as I know they won't be any better at handling problems with their products than Ebutter and Scam
Soldato
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I totally avoid Scam after they did something similar to me on a failed 4870X2 which was in warranty. This was back in 2010 and I used to use them a fair bit, since that day I haven't used them again and they wont get a penny of mine. At the time I googled RMA and Scam and there were loads of posts by customers who were being short changed on items that were in warranty and only months old. It seems this is how they make their money and one of their revenue streams. My advice is to avoid them totally no matter what the price or offer is as its just not worth it.
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The problem is that the aftersales customer service of Asus is on par with these cowboys (just google it...lots of review where customers paid shipping AND extra for repair, and got back thing like laptops not fixed).
I have just bought a Asus N551VW-FW238T laptop, and I have to pray to god and hope that nothing will go wrong with it, as I know they won't be any better at handling problems with their products than Ebutter and Scam
Why buy from them and take the risk?
If it's common knowledge the sensible thing would be to buy a different brand. Unless people do that companies like Asus will continue to provide an unacceptable service, They'll never change unless they see it having an effect on there sales.
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Luckily I looked into all this stuff before choosing a one stop source, I used to buy stuff through Amazon but I got burned once, a minor burn, where I bought a cpu,m/b,cooler bundle with a 4.4 overclock which was actually a 4.1 overclock but it was enough for me to decided to be more careful with my money. Since then I buy everything PC through OCUK. I learnt my lesson with MSI here though
Soldato
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Because I really like that practical laptop, and I found it at a very low price (better spec and lower price than the Dell Inspirion 15 7559), so decided to take the gamble. Honestly hope it will not be decision that I will regret.
Didnt e-dontbuyer have that snapshot of rejected returns table on a white board and bonuses to whoever did the least? Either way they are on permanent blacklist for me over sending me the wrong item then initially refusing to take it back!
http://postimg.org/image/vogrv5yxp/
I can't link it for some reason. But basically a bunch of cooking funts.
I can't link it for some reason. But basically a bunch of cooking funts.
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Start with an E by any chance? Had many problems with them before.
Soldato
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In the UK
Make sure you have something in writing, allow a reasonable time, say, 10 working days, and if you are not given your legal rights, (repair or replacement), report them to trading standards, who will take action, and or go to a small claim court, you will get your money plus whatever it has cost you, as they never turn up to defend!
Goods should be fit for purpose for a reasonable time, this can be longer than a year if you are only given 1 year warranty, depending on what the goods are, in this case, certainly longer than a year. If anybody offers you less than the value of the faulty goods back to compensate for the failure of those goods within a "reasonable" time, do not accept it. Times have changed for the better in recent years, stand up for your rights, the law is on your side, (small claims court is the way to go if you get fed up).
Make sure you have something in writing, allow a reasonable time, say, 10 working days, and if you are not given your legal rights, (repair or replacement), report them to trading standards, who will take action, and or go to a small claim court, you will get your money plus whatever it has cost you, as they never turn up to defend!
Goods should be fit for purpose for a reasonable time, this can be longer than a year if you are only given 1 year warranty, depending on what the goods are, in this case, certainly longer than a year. If anybody offers you less than the value of the faulty goods back to compensate for the failure of those goods within a "reasonable" time, do not accept it. Times have changed for the better in recent years, stand up for your rights, the law is on your side, (small claims court is the way to go if you get fed up).
Speak to Trading Standards first.
I would never buy off scam ever again spent over a grand had to send the mb ssd sata back they said the pins were bent witch they sent me a photo of i said it could have been any mb and i would have to rma to asus witch they charged me 30 pounds for, the ssd was wrong one should have been pci express not sata they would not give me the money back for the ssd they said that they had sent two of them and they had made mistake so at first refused to give me my money back, i waited for over three months for mb to return so its just sitting in box had to buy another one. SO I WILL NEVER BUY FROM THEM AGAIN !