Isn't it sad you have to pay to slightly protect your privacy whilst simultaneously reducing your ease of use.
Busy doing nothing.
Or maybe they're like my local council and are writing a newsletter about their success in making sure a local housing development (which they said they'd block) washes the wheels on its trucks to make sure no mud ends up on the road(it's very muddy).
Sounds like my council too. We literally had half the town vote against a development and they still went ahead. Strangely a company owned by the head councillors best friend was doing the work...