Underpaid wages, where do we stand?

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So my girlfriend works for a supermarket, and has just had a paid week off that was booked in advance, as she was told she had hours to use etc. She has Been paid today and it looks like they have only paid her for 7 hours, instead of 30, and are saying she has overbooked her holidays by over a week and they have deducted her.

Where does she stand? she has gone into H.R and they say they have paid her correctly, and its their mistake, they thought she had more hours to use which, according to them now she did not... she had no warning of this, and the hours have been booked in advance by over a month. She was under the impression these hours were to be paid?

Looking on the internet it seems they cannot dock her wages without telling her why first, and her agreeing to it?

She works 30 hours per week, and has been paid just over £700, she was expecting £900 so its quite a big difference.
 
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Speak to person that told her she had extra hours to use, likely the department/section manager, then get them to speak to HR with your girlfriend.
 
Speak to person that told her she had extra hours to use, likely the department/section manager, then get them to speak to HR with your girlfriend.

She has spoken to the lady that said she had the hours to use, and she just said it was a mistake, they thought she had the hours, but she did not and that they have paid her correctly according to not having the holiday. She has not spoken to a manager just HR

They must have known in advance about the situation and have not spoken to her, their is no excuse for them not telling her before hand, and just to dock her £200 out of the blue surely cannot be allowed?
 
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To be fair it seems very strange that they'd allow her to take unpaid leave with no one even mentioning it.

That's normally something you need to organise rather than just book whenever you fancy.
 
Tesco did that to me when I was 18, had to suffer it as they made a "mistake" was a costly lesson to learn, now I monitor it all myself.
 
Tesco did that to me when I was 18, had to suffer it as they made a "mistake" was a costly lesson to learn, now I monitor it all myself.

did you start dropping lots of nice expensive bottles of booze when restocking.

id be so tempted to work out exactly the amount of spoilage that would add up to the missing money and say "ah well it was a mistake"
 
surely it will just correct itself anyway, as long as by the end of the year she's got the correct amount of pay and holiday then I don't see the issue with some minor fluctuation due to a mix up involving her taking excess holidays before she's 'earned' it.
 
Rules for making deductions from your pay

Your employer is not allowed to make a deduction from your pay or wages unless:

it is required or allowed by law, for example National Insurance, income tax or student loan repayments
you agree in writing to a deduction
your contract of employment says they can
it is a result of any statutory disciplinary proceedings
there is a statutory payment due to a public authority
you have not worked due to taking part in a strike or industrial action
it is to recover an earlier overpayment of wages or expenses
it is a result of a court order or Industrial Tribunal decision

So that reads to me she has to agree to it before they do it even if its in her contract that they can?
 
did you start dropping lots of nice expensive bottles of booze when restocking.

id be so tempted to work out exactly the amount of spoilage that would add up to the missing money and say "ah well it was a mistake"

No but I did rotate the sprouts so that the newest were at the top and the old ones went out of date.

I wasn't allowed near the booze.
 
surely it will just correct itself anyway, as long as by the end of the year she's got the correct amount of pay and holiday then I don't see the issue with some minor fluctuation due to a mix up involving her taking excess holidays before she's 'earned' it.

i would not say expecting to be paid £200 more a minor amount!
 
surely it will just correct itself anyway, as long as by the end of the year she's got the correct amount of pay and holiday then I don't see the issue with some minor fluctuation due to a mix up involving her taking excess holidays before she's 'earned' it.

£200 out of an expected months pay is a lot for some people.

that can mean missed bills overdraft charges etc.

its not acceptable the company made a mistake told its employee they had to use up thier hours and then said"oh actually you didn't have hours so we're not paying you".

i assume whatever supermarket it is has a union?
 
Rules for making deductions from your pay

Your employer is not allowed to make a deduction from your pay or wages unless:

it is required or allowed by law, for example National Insurance, income tax or student loan repayments
you agree in writing to a deduction
your contract of employment says they can
it is a result of any statutory disciplinary proceedings
there is a statutory payment due to a public authority
you have not worked due to taking part in a strike or industrial action
it is to recover an earlier overpayment of wages or expenses
it is a result of a court order or Industrial Tribunal decision

So that reads to me she has to agree to it before they do it even if its in her contract that they can?

actually re-reading your OP it seems she's taken more paid leave than she had accrued so presumably they've considered some of those to be unpaid leave - I'm not sure that is equivalent to making a deduction
 
It's not Morrisons is it? I know they have messed up some peoples pay. Her personnel department should be able to sort it!
 
Well I would look at the last 4 months pay slips and see what her holiday entitlement says.
 
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