faulty ps4 quick question

iamthenugget

iamthenugget

iamthenugget

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airdrie, scotland
basically on 1st jan this year i bought a ps4 from my local argos. i dont have the paper receipt but do have the emailed receipt.

my ps4 now swtches itself of within 2 seconds of being switched on. i dont have the box nor the game the console came with however if i return it to argos will they exchange it for a working model or do i have to go thru sony???

tia
 
beachBOYken said:
My first port of call would be Argos, not sure if it matters but you should always keeps the box for things like this if things go wrong.
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yeah i normally do but the younger children used it as a dolls house and destroyed it. hoping argos will replace it but i wasnt sure how the years warranty stood if it was faulty. saying that argos are not normally too bad that way was just looking for some advice
 
I wouldnt be surprised without the box/game they send it for service than give you a replacement there and then. TBH its upto them how they deal with it, but definitely sounds like something to get sorted ASAP.

Remember your contract is with Argos and not Sony so you have more leverage dealing with them rather than being pawned off to Sony directly.

ps3ud0 :cool:
 
ps3ud0 said:
I wouldnt be surprised without the box/game they send it for service than give you a replacement there and then. TBH its upto them how they deal with it, but definitely sounds like something to get sorted ASAP.

Remember your contract is with Argos and not Sony so you have more leverage dealing with them rather than being pawned off to Sony directly.

ps3ud0 :cool:
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for the sake of £15 ive just agreed to buy blops3 from a friend so that saves that worry but no luck with the box.

out of interest would would i say to argos, basically i bought it from them few months back and now its faulty could i get a replacement please??

the last time i had anything like this was the xbox 360 rrod and they replaced it 9 months later no questions asked.

also what do u mean i have a contract with argos rather than sony??? i take it that means within the 1st year they are responsible????
 
Basically you bought it from Argos and you are still within the 1 year warranty period, its up to Argos to either replace it or fob you off to Sony for a repair/replacement.
 
Your sales contract is with Argos and effectively you are using the Sales of Good Act to return a faulty item within 6 months of purchase. That definitely simplifies matters...

Its upto Argos to decide to either provide you with a repair, replacement or refund and its up to them what they choose, though once you feel theyve already had a reasonable attempt (say they repair it but it doesnt work or develops another fault) you can 'politely demand' whatever recourse suits you best (usually a refund)

Warranty is irrelevant as thats with the manufacturer and its not what you are trying to exercise. What you are exercising is your statutory rights as per SoGA.

Dont particularly worry about the game/box, tbh if I was in your situation Id ask them to let you demonstrate the problem and take them down the path that a repair for such an issue isnt in either of your interests (when its a fault thats reproducible and happens pretty much as soon as the consoles on) and that you would accept a replacement. You can only do but ask, just be nice about it...

With regards what to say, just tell them when you bought it, that its been looked after and explain the fault both in severity and how often it occurs and that you are happy to demonstrate it to them (you OP leads me to believe this happens every time you switch it on). Then say you expect to have a replacement considering the nature of the fault and the length of time youve owned the console and do not expect it to develop such an issue in such short a time.

ps3ud0 :cool:
 
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ps3ud0 said:
Your sales contract is with Argos and effectively you are using the Sales of Good Act to return a faulty item within 6 months of purchase. That definitely simplifies matters...

Its upto Argos to decide to either provide you with a repair, replacement or refund and its up to them what they choose, though once you feel theyve already had a reasonable attempt (say they repair it but it doesnt work or develops another fault) you can 'politely demand' whatever recourse suits you best (usually a refund)

Warranty is irrelevant as thats with the manufacturer and its not what you are trying to exercise. What you are exercising is your statutory rights as per SoGA.

Dont particularly worry about the game/box, tbh if I was in your situation Id ask them to let you demonstrate the problem and take them down the path that a repair for such an issue isnt in either in your interests and that you would accept a replacement. You can only do but ask, just be nice about it...

ps3ud0 :cool:
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thnx for quick replys i shall take a trip down asap. believe it or not this is the 3rd time it will have been replaced by them. 1st one was DOA and 2nd one the controller wouldnt charge after the initial charge ran out
 
beachBOYken said:
Is it only 6 months, I thought it was 1 year.
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I think you confused what a warranty and sales contract is (under SoGA) - they arent the same thing at all. A warranty is something you have with the manufacturer, the sales contract is what you have with the retailer.

While the PS4 only has a one year warranty in the UK, the sales contract with the retailer under SoGA is a 'reasonable lifetime' which can be 5/6 years dependent on where you are in the UK and the type of product. Within the first 6 months of purchase the onus is on the retailer to accept the fault as a manufacturing defect at time of production, after 6 months you have to which can be a right hassle...
iamthenugget said:
thnx for quick replys i shall take a trip down asap. believe it or not this is the 3rd time it will have been replaced by them. 1st one was DOA and 2nd one the controller wouldnt charge after the initial charge ran out
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If thats the case, ask for a refund and buy elsewhere, argue it must be a faulty batch of consoles - Im not sure how the lack of box/game affects this - it shouldnt but really depends on who you speak to.

ps3ud0 :cool:
 
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ps3ud0 said:
I think you confused what a warranty and sales contract is (under SoGA) - they arent the same thing at all. A warrnaty is something you have with the manufacturer, the sales contract is what you have with the retailer.

While the PS4 only has a one year warranty in the UK, the sales contract with the retailer under SoGA is a 'reasonable lifetime' which can be 5/6 years dependent on where you are in the UK and the type of product. Within the first 6 months of purchase the onus is on the retailer to accept the fault as a manufacturing defect at time of production, after 6 months you have to which can be a right hassle...

ps3ud0 :cool:
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Yeah, thanks for explaining, luckily I've not had to deal with such things much.
 
beachBOYken said:
Yeah, thanks for explaining, luckily I've not had to deal with such things much.
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Forgot to say but when you dealing with EU legislation what they refer to as a warranty is what we have under the SoGA. Its been a slight sticking point in the last couple of years when trying to standardise such laws across the EU, luckily the SoGA effectively provides better protection than what the EU requires.

I should say though when it comes to 'digital' thats just another confusing mess - still havent got my head around that - assume with 'digital' that you are ****ed and at the will of the supplier...

EDIT: Should I preface this by IANAL? :p

ps3ud0 :cool:
 
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thnx for all the replys everyone, so basically just take console and game to the argos and explain to them whats happened/show the the console not working and more or less demand a replacement console and if they play hardball or be awkward ask for a full refund as i believe they may be faulty batch of consoles and buy elsewhere
 
Print out your receipt (saves hassle). Politely tell them the problem and how often it happens and then state what your expectations are.

If youve gone through multiple brand new consoles at the same retailer then I cant see how a refund isnt a logical conclusion - its unfortunate. Depends if you are happy with Argos and happy to take a replacement. If youve dealt with them before you have probably a good idea what resolution they are likely to go for...

Man Im in a good mood, Im never this helpful...

ps3ud0 :cool:
 
ps3ud0 said:
Print out your receipt (saves hassle). Politely tell them the problem and how often it happens and then state what your expectations are.

If youve gone through multiple brand new consoles at the same retailer then I cant see how a refund isnt a logical conclusion - its unfortunate. Depends if you are happy with Argos and happy to take a replacement. If youve dealt with them before you have probably a good idea what resolution they are likely to go for...

Man Im in a good mood, Im never this helpful...

ps3ud0 :cool:
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cheers for the reply. i would be happy with a replacement tbh however i guess that would come down to there attitude lol
 
my lads one packed up 2 weeks ago we bought it new through Amazon December last year.
sent it to Sony for repair it arrived back today saying it had been repaired yet still wont turn on. (flashing blue light.) went back on the phone with them for them to take me back through there trouble shooting steps ( same as 2 weeks ago ) for them to say ohh it will need to come in for repair!!

explained that it has just arrived back from them from being "repaired" so they reckon it will get replaced this time.
 
iamthenugget said:
basically on 1st jan this year i bought a ps4 from my local argos. i dont have the paper receipt but do have the emailed receipt.

my ps4 now swtches itself of within 2 seconds of being switched on. i dont have the box nor the game the console came with however if i return it to argos will they exchange it for a working model or do i have to go thru sony???

tia
Click to expand...

I bought mine from Argos and had the exact same problem.

You need to rebuild the database and reconfig the system in safe mode.

Search youtube for help videos. There's a certain way to get it to work properly, had no problems since.
 
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