eBay seller asking for more money for delivery

rickjames

rickjames

rickjames

Soldato
Joined
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Location
London
Evening all,

I won an auction for a large bag the other day and the postage was set at the price of £4.30 economy delivery.

I've now just got a message from the buyer listed below

Hi sorry about this but as the bag is quite big I did not realise how much it will cost to send the item to you and it's costing around £14 to send it as it's quite big so, if you are prepared to pay that for postage then I will continue the order however if not I am willing to give you a refund and resist the item for collection, unless you want to collets it, sorry about this please let me know what you want me to do about this.
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I'm in my right minds to say 'No, you must deliver the item as agreed', right? I've already paid via Paypal.
 
Could you try and force the issue? Probably.

But then there is nothing to stop him saying that he just noticed the item has damaged, or not send it at all and wait for you to do an item not received report.

If he seems genuine I'd probably just let him off and ask for the refund.
 
£14??? How big is the bag. Tell him to go to parcel2go.com and it'll be £5.

And I don't agree with Gustov. The seller listed it, had every chance to measure/weight the item and get the postage right. Now asking for £10 more is idiocy and probably completely against Ebay rules...
 
He wouldn't refund you if the delivery was half of what he said it was going to be. I'd say no, the final price was agreed when you won the auction.
 
Rids said:
Could you try and force the issue? Probably.

But then there is nothing to stop him saying that he just noticed the item has damaged, or not send it at all and wait for you to do an item not received report.

If he seems genuine I'd probably just let him off and ask for the refund.
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Considering the bag retails at £80+ I'm not keen on a refund. Saw a bargain, swooped in. Looking at the seller's feedback they're more than experienced.
 
I sold single fans on eBay not long ago which ended up selling for about 99p & I put delivery as £2.50 next day. Delivery ended up being like £4 so I lost money on each one.
 
If it was me and I really wanted the item as a genuine bargain I'd offer to meet them half way on the costs, or as suggested ask them who they are using and recommend Parcel2go.
 
SeatIbiza said:
£14??? How big is the bag. Tell him to go to parcel2go.com and it'll be £5.

And I don't agree with Gustov. The seller listed it, had every chance to measure/weight the item and get the postage right. Now asking for £10 more is idiocy and probably completely against Ebay rules...
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This!

Websites like parcel2go.com do it on weight and their max dimensions are pretty big so can't see how this is costing him £14!
 
You're well within your rights to refuse to pay the extra. It's up to the seller to get the postage costs right. Anyone who has sold stuff on eBay knows it can be hard to get postage correct with certain items, but if you get it wrong you take the hit, that's how it goes.

That said, if you really want the item and refusing might mean the seller pulls the item then you might consider a compromise. Perhaps offer to split the difference with the seller? Or if you agree the full revised amount, insist on seeing a copy of the postage slip.

Personally I'd stand my ground and refuse to pay extra, all too often people list stuff with unrealistic postage costs just to try and make a sale.
 
I should add the bag 114cmx40cmx40cm, so yeah, fairly large.

Seems ridiculous that I should be telling the seller where to book their delivery...
 
i had to take a hit once when selling a fishing rod, when i listed it i just looked at the p&p charges that other sellers were asking and priced mine the same, iirc it was about £10, ended up costing me just under £25 :(
it was my mistake so i just had to take the hit, your seller should do the same imo
 
He'll just not send it and refund you anyway if you say no. If it's a real bargain then I'd ask to meet in the middle and go from there.
 
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