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to be fair to EVGA I think if you took any GPU apart and looked at it in detail you'd find non-ideal "design decisions"
I think you got only 14 days to change you mind
I agree from what I've seen of various teardowns of different cards.
I can't remember if it was my GB 480 SOC or 570 SOC - but it was clear some of the memory chips - whilst had thermal pads on them were no-where near in contact with the heatsink .... you could see it just from looking
Lots of cards have issues like this, it's just very few know about them and it rarely results in widespread failure and returns.
does the 14 day rule apply if the item either doesn't meet original spec or has a know fault ?
JaysTwoCents made a video which shows exactly what needs to be done step by step to install the thermal pads. If I had an FTW card I would feel a bit better after watching this video and attempt it myself.
Clear and explained
https://youtu.be/URyG1OP8p8I
I think Jay will be getting free EVGA cards for life after this...
Hope this helps everyone out that needs it.
My apologies if this has been posted before.
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does the 14 day rule apply if the item either doesn't meet original spec or has a know fault ?
I initially ordered some thermal pads for my Classified a while back, no response.
I also ordered an EVGA PowerLink when first offered quite some time ago, no response.
I have now decided to RMA my card, to be honest I don't expect to pay £750 for a top end product to be expected to remedy a known fault with a product myself with a workaround. I hear EVGA are quite rightfully providing RMA replacements for people who don't feel comfortable with dismantling their cards, so I sent the RMA request to EVGA in Earnest yesterday and am still awaiting a response.
Not an impressive customer experience to be perfectly honest so far for me from EVGA considering their good rep.
Ben can you chase up my RMA ? Will we have to pay advanced RMA charges as this is essentially a recall of a faulty product?
Thanks
Hi Sipha
Please see my update post #318 about the updates available to UK customers. Return to the UK address is confirmed Free of Charge now also as you would expect.
If you have not had a response from us please mail me with details. [email protected]
Of course guys here to help any of you that need.
Ben
Card is 100% within original specification, so please do not worry on this regard.
Please note the VBIOS update and the thermal pads are all optional and only for those who feel they need to improve cooling.
EVGA are offering the updates as we feel the cards are running hotter than many of our consumers would like but it is still withing specification.
Hope this helps
Ben
hows 110C on vrm within specification ??
Hi Sipha
Please see my update post #318 about the updates available to UK customers. Return to the UK address is confirmed Free of Charge now also as you would expect.
If you have not had a response from us please mail me with details. [email protected]
Of course guys here to help any of you that need.
Ben
from Ben and EVGAs responses - I'm not sure you could ask for better after sales support really
when I can afford a replacement for my Tri-X - EVGA would still be top of the list if I went Nvidia