Hello
My girlfriend and I have just ended our tenancy for a furnished flat as I am moving to somewhere with a bit more space and is unfurnished meaning that we have been able to take our own furniture out of storage.
One of the stipulations on my rental contract was that I have to have the flat professionally cleaned when I move out.
The letting agent recommended a local company, who I commissioned to do the cleaning which was completed on Tuesday. The company stipulated that all of my posessions and goods should be moved out prior to the cleaning taking place.
I successfully removed all posessions from the flat, though stupidly had left some expensive model railway items (mint in box - value >£200) in one of the drawers and only realised that this was missing yesterday evening.
I spoke to my landlord who visited the property and confirmed that the item was no longer there.
I then spoke to the cleaning firm who said that they hadn't seen it, though the their employee may have mistaken it for rubbish and thrown it away. I asked if they could confirm whether this was the case, as if so, I would search through the bins store at the property to retrieve it!
Around 30 minutes later I got a phone call saying that their employee had it in their posession and that I could go around to their house and collect it from them.
While I am glad to have the item back,I feel aggreived for several reasons
1) I was handed the item back in a carrier bag, still in it's box. The box has been ripped open and damaged, and the instruction manuals scrunched up. Thankfully the model it's self is still in good condition, though the damaged packaging will reduce it's value
2) Why, when employed by me to act in my interests did they not contact me to advise that they'd found something which was clearly of high value, or at the very least hand it in to the concierge at the block of flats
To add insult to injury, despite charging over £200, they have not cleaned the flat to a sufficiently high standard, which has displeased my landlord.
Where do I stand with regard to this? I don't feel that I can let this go, though have no idea what do do.
My girlfriend and I have just ended our tenancy for a furnished flat as I am moving to somewhere with a bit more space and is unfurnished meaning that we have been able to take our own furniture out of storage.
One of the stipulations on my rental contract was that I have to have the flat professionally cleaned when I move out.
The letting agent recommended a local company, who I commissioned to do the cleaning which was completed on Tuesday. The company stipulated that all of my posessions and goods should be moved out prior to the cleaning taking place.
I successfully removed all posessions from the flat, though stupidly had left some expensive model railway items (mint in box - value >£200) in one of the drawers and only realised that this was missing yesterday evening.
I spoke to my landlord who visited the property and confirmed that the item was no longer there.
I then spoke to the cleaning firm who said that they hadn't seen it, though the their employee may have mistaken it for rubbish and thrown it away. I asked if they could confirm whether this was the case, as if so, I would search through the bins store at the property to retrieve it!
Around 30 minutes later I got a phone call saying that their employee had it in their posession and that I could go around to their house and collect it from them.
While I am glad to have the item back,I feel aggreived for several reasons
1) I was handed the item back in a carrier bag, still in it's box. The box has been ripped open and damaged, and the instruction manuals scrunched up. Thankfully the model it's self is still in good condition, though the damaged packaging will reduce it's value
2) Why, when employed by me to act in my interests did they not contact me to advise that they'd found something which was clearly of high value, or at the very least hand it in to the concierge at the block of flats
To add insult to injury, despite charging over £200, they have not cleaned the flat to a sufficiently high standard, which has displeased my landlord.
Where do I stand with regard to this? I don't feel that I can let this go, though have no idea what do do.
