Hopefully they'll send you a bunch of biscuity stuff. I had an issue with some cider which was obviously not right (tasted like lager). They sent me a polystyrene tube thing to post it back to them in and after 'doing some tests' concluded that it wasn't up to their standard and sent me an entire case of it in return.
Just be warned. Some years back after sending off a similar humorous email upon finding a pack in a multi-pack only contained a single huge and inedible Wotsit (which we dubbed the Godsit) we received a box of 48 packs of Wotsits from Walkers each month for a year.
It doesn't sound like a lot, but after a while we were swimming in the bloody things.
Probably a box full of hob nobs. Although a lot of companies are doing strange things with social media. Virgin once picked people who had posted one time that they really wanted to do something in their life and then got in touch and made that wish happen.
You might end up on an all expenses paid round the world tour of every hobnob factory. Stranger things have happened.
Although a box of the product is the usual answer. I have had full boxes of chunky kit kats and walkers crisps in the past
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