2012 MBPr 'Service Battery'

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GeX

GeX

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Noticed recently that my MBP's battery life is all over the place, battery icon is saying 'Service Battery'.

Looking in System Information, it shows the full charge capacity as 6444 mAh, cycle count of 745.

Coconut shows Maximum charge of 6463 mAh (this keeps shifting, it just changed to 6487), Design of 8460 mAh and so is at about 76% of design capacity.

Apple's website says

Your battery is designed to retain up to 80 per cent of its original capacity at 1,000 complete charge cycles.

Given the batter capacity is below 80% and the cycle count is a while off 1000 - to me, this suggests it's faulty (backed up by OS X telling me to 'Service Battery'!).

Looking https://www.apple.com/uk/legal/statutory-warranty/ it says they recognise warranty in the UK as 6 years after purchase.

Anyone had any luck pursuing this route, seems quite clean cut to me - the battery isn't doing what Apple say it is designed to, therefore is faulty, therefore a claim is valid.
 
aye, planning to book at appointment to pop into the Apple Store - just wondering if anyone else has had success
 
Out of UK top cases (includes the glued in battery). This is only for the rMBP 15" 2012/3

The Apple Store process the repair as normal, you pay for the battery replacement, then at the end of the process a warning pops up on their 'Genius iPad' saying you'll get a refurb.
Sadly mine fell through because I've got a Russian keyboard!
 
Took mine in yesterday, confirmed the battery is at fault and replacement is covered by consumer law. No stock of the top case until September though, so it'll have to wait. Was offered a refurb, but not keen - I've looked after my machine, so would like to keep it!

Though I wonder if a refurb might mean an upgrade if they don't have any of this model in stock as a refurb. Drat. Should've asked that!
 
Took mine in yesterday, confirmed the battery is at fault and replacement is covered by consumer law. No stock of the top case until September though, so it'll have to wait. Was offered a refurb, but not keen - I've looked after my machine, so would like to keep it!

Though I wonder if a refurb might mean an upgrade if they don't have any of this model in stock as a refurb. Drat. Should've asked that!

Yeah :) you'd be offered a 2014 of a similar/higher spec.
 
Popped back to the Apple Store today, they confirmed it'd be a full refurbished MacBook, with a new battery and that I'd be able to add Apple Care on. Had to book an appointment to go back to sort it all out, but it's easiest enough as it's walking distance from work.

Not bad considering my MacBook is 5 years old!
 
Popped back to the Apple Store today, they confirmed it'd be a full refurbished MacBook, with a new battery and that I'd be able to add Apple Care on. Had to book an appointment to go back to sort it all out, but it's easiest enough as it's walking distance from work.

Not bad considering my MacBook is 5 years old!
Holy .... that's incredible.
 
The battery in my 2012 MBA says it needs servicing, I wasn't going to bother to be honest but I am now wondering whether or not to book it in, I am in Manchester on Saturday.
 
Well, here's a thread update...

tl;dr Apple resolved the battery issue on my macbook today. Due to back ordered parts, they replaced my 2012 i7-3615QM 2.3GHz / 16GB / 256GB / GeFroce GT650M 2GB with a 2017 i7-7820HQ 2.9GHz / 16GB / 512GB / Radeon Pro 560 4GB

Hats off to Apple at Manchester Arndale. Totally blown away by how this has been resolved. It was ~10days after my last post before I got chance for an appointment (was out the country), they said me opting for a refurb would be no problem at all and they'd ring me later on that day to confirm which model I'd get. They did indeed call, and I was offered a 2015 i7-4870HQ 2.5GHz / 16GB / 512GB / Radeon R9 M370X. Perfectly happy with that so I OK'd it.

I got a call a week or so after saying it was ready to pickup, so off I popped to pick it up - but oh no, it had no Radeon R9 M370X. As my 2012 has a dGPU, they'd spec'd a model with the dGPU as a replacement, so this was a mistake. Much apologising, and I was told it'd be sorted soon. I popped in a week later (ish) as I'd not heard anything and was passing, and was promised an update soon.

Yesterday I got a call saying it was ready to pick up, more apologies for the delay / mix up and that this Macbook was the right one "latest model and with the all important 4GB dGPU". I thought about that.. 4GB dGPU must mean 2016 or 2017.. I didn't question it, thought I'd just wait and see.

and yeah.. picked it up today, 2017 i7-7820HQ 2.9GHz / 16GB / 512GB / Radeon Pro 560 4GB in Space Grey.

I'll need to buy some adaptors as it's all USB-C, and my external graphics card enclosure needs updating to TB3 now.. but.. wow, yes. Thank you so much Apple \o/ I added AppleCare to it as I've found that useful in the past, but this replacement process has been after Apple Care expired - all prompted because a 5 year old battery was ~5% below it's intended charge capacity. I'm sure other companies would've told me to jog on!
 
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£2699.99, I think. It might be a refurb, but it's still sealed in its box and I can't see this model for sale on the refurb store.
 
Refurbs used to come in a brown box but now it's a standard Apple box and labelled refurb. You've done really well there, good job. I think it's also far too early for the current model to appear on the refurb store.
 
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