So I got "slammed" and my broadband stolen

PaulCa

PaulCa

PaulCa

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3 May 2018
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Monday morning my internet was down. ADSL signal, but no ISP PPP connection. Went to work assuming it was a temporary blip. Came home and now the ADSL signal is gone too. No dial tone on the phone either. Nothing.

Phoned up my ISP and it turns out that an "LLU Cease" request was received from another provider. They did email me, once, but it got lost in the usual marketing noise. I thought they "Your phone is moving..." truncated title sounded just like click bate marketing BS and I ignored it.

Now they tell me it could take up to 10 days to get it back on as it was a full "cease" of all services with BT on the line.

Thing is, I have no contact with any ISPs so this was either a mistake or something suspicious is going on.

First thing is first, waiting to here back on how long it will take to get the broadband back on. If it's going to take longer than 2 days I'm going to see if I can find a PAYG sim card for them and see if I can talk them into providing unlimited data on it.

Then I have start phoning and chasing the other ISP to see what the actual **** they are playing at.

If it turns out to have been requested by a person who lives in my area, then I have to go to the police too.
 
Last edited by a moderator:
To order and activate PSTN and BB will take more than 2 days mate, can't you just tether thru your mobile?
As for "Your Phone line is moving" email it probably advised that if you weren't aware of this order to contact them.

See this all the time at work where the email is sent because someone moving into a property has tried to organise BB at the property for when they move in.
Only for the current tenant to then kick off and get the order cancelled.
Then the people that ordered initially kick off too lol, wish they would just talk to each other haha.

What ISP were you with BTW?
 
I tethered through my mobile last night. It used 4Gb of my 12Gb allowance. So that isn't going to last.

I might ask my provider, that if I can find a PAYG sim for them somewhere that they give me unlimited data till they sort this out.
 
Something similar happened to a friend of mine, a person moved into the flat next to his and registered broadband with BT but instead of activating it on his phone line the engineer mistakenly activated it on my friends phone line (disabling his broadband), took weeks to sort out and in the end he had to move to BT as an ISP as his ISP couldn't take the line back lol. Funny how fixing the problem always takes N times longer than creating it :P
 
~Divine~Wind~ said:
To order and activate PSTN and BB will take more than 2 days mate, can't you just tether thru your mobile?
As for "Your Phone line is moving" email it probably advised that if you weren't aware of this order to contact them.

See this all the time at work where the email is sent because someone moving into a property has tried to organise BB at the property for when they move in.
Only for the current tenant to then kick off and get the order cancelled.
Then the people that ordered initially kick off too lol, wish they would just talk to each other haha.

What ISP were you with BTW?
Click to expand...

I imagine it's something along the lines of this, somebody mucking up somewhere. I don't understand why someone would do this on purpose as they are paying for the account with the new provider.
 
Orange were the requester. They have no record of this on their accounts.

My ISP have scheduled a reconnect, but it won't be until the 25th September.

So I still have the risk of malicious intent. I need to know who moved it away so I can feel safer this is not a direct attack on me and identity theft. On that note, should I go to the police?
 
could be a mistake ?
my business premises has number 4a, recently some new houses were built near it and somehow one of the tenants thought their house number was our premises number.
I had multiple attempts at a line takeover and in the end I put 2 and 2 together and went and asked one of the people in the 2 houses and they said they had been trying to get broadband unsuccessfully.
 
MikeTheNative said:
I imagine it's something along the lines of this, somebody mucking up somewhere. I don't understand why someone would do this on purpose as they are paying for the account with the new provider.
Click to expand...

Yeah, I'd be surprised if this was malicious... 1) It's not as if they're getting it free (at least at first glance it's not obvious how that would be happening) and 2) They'd likely be giving up bank/card details to make payment so not as if they're doing this in a particularly anonymous way.

Although, saying that, sometimes it's amazing how simple scams can be. They could be jumping around between providers getting as many months free as they can manage until they get cut off for non payment.

On a side note - we had a good one in our old office where the business line was managed by a "Jane Smith" (who left the company 5 years before I started) and the guy in the office tasked with dealing with any phoneline/internet issues had to call up and pretend to be Jane Smith every 6 months as they basically outright refused to change the details on the account without her authorisation - which always seemed to go under more scrutiny than was required to fix any issues (i.e. "can you please just turn the internet back on!")

Always good fun listening into those conversations :D
 
depends though, surely the companies some sort of at least basic security check before beginning to action this sort of procedure? Maybe not police just yet, but i'd sure as **** want to know where this originated from and how it got prgressed to the actual execution [granted ignoring their call was a contributing factor].
 
wolfie138 said:
depends though, surely the companies some sort of at least basic security check before beginning to action this sort of procedure? Maybe not police just yet, but i'd sure as **** want to know where this originated from and how it got prgressed to the actual execution [granted ignoring their call was a contributing factor].
Click to expand...

I suppose the check is the email/call OP received about changing providers which he ignored/thought it was rubbish.
 
I've had this twice unfortunately :( once because someone in another town, different line number, different account number, etc. but same last name were cancelling their connection to move house - how anyone at BT can mess up that much I dunno (when we complained they sent a BT USB 3G dongle with 1GB data on it and basically said pass the bill on to them for any additional data until we were reconnected). Second time someone unscrupulous at Talk Talk (after a cold call) tried to transfer the line over without our permission - I went completely ballistic - I have no tolerance for stuff like that - straight to the top and got it sorted in a couple of days in the end - wouldn't have been so bad but when trying to sort it out through proper channels it was all stuff like - "I'm not sure how to deal with this" and "It will take 14 days possibly 2 months to sort out" - when it was their mistake so a little urgency would have been plain basic customer service.
 
So I went to my provider and got a copy of the LLU request, including the order number. I phoned Orange back and tried to check the status of that order with them... Right up until they said the order was not in my name, then I came clean and told them I didn't raise it and was trying to track it.

As requested/demanded they are going to:
1. Top up my mobile data for the next while with 10Gb add ons until it's resolved.
2. Contact the person who did the order and check if it was a mistake or take appropriate action if it's suspicious.

They also recommend I push my current provider harder to force them into carrying out an emergency restoration of service on the line with BT which should take 24-48 hours only.

Hopefully there is light at the end of the tunnel.
 
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