Is it correct that only one customer services team can do this, over the phone? I normally use web chat (hard of hearing) but they fobbed me off and said only CS can upgrade and only over the phone. Never had an issue before?
But why?Four hours on the phone today (long story) between VM departments, but we finally got the upgrade sorted. The V.VIP package actually saved us money, as we had the VIP (one less V) before, plus a separate unlimited data/calls/texts Virgin (EE) SIM - £89 + £25 per month. Now we pay £99 a month all in.
This speed test is over VPN using the WireGuard protocol via my home made Arch Linux router. It peaks out at 20% load (i7 3700, 8GB RAM) so in theory it's good for 2.5Gbps over VPN before I need an upgrade.
But why not? 350Mb actually cost him more money.But why?
But why not? 350Mb actually cost him more money.
Precisely. I have calendar reminders for 30 days before my Virginmedia contracts ends, (along with my gas/electric, mobile phone etc) which is probably why I'm paying £28/month for 350Mb only. Some people may even be paying less as I've managed in the past to get it down to £20/month.Always worth while phoning up Virgin and renegotiating when your package is out of contract. Every time I've done it it's saved money instead of being a passive customer.
Their 500Mb roll out since a bit funky.
I can get the V.Vip bundle and it's listed as available in my area with my post code for the Vivid 500mb.
It's not in the broadband only section, and when I rang up to get my bill corrected for the third time this year (I get a 10 pound discounted applied to my Vivid 350mb, and despite being reassured every month I've got to call up and get it applied) I asked about getting my internet changed and she said that she couldn't as my area doesn't have it yet.
It's V.VIP bundle only atm, you can't upgrade it stand-alone unfortunately.
Probably just want to stick everyone on a £99 package lol.
Essentially, yes. The 'new' £99 V.VIP package is identical to the old VIP package (except you do get a new unlimited EE data/voice/text SIM to be fair). Liberty Global who own VM have invested massively in the infrastructure, and rolled out a lot of expensive upgrades to the network equipment, to prepare for DOCSIS3.1 and multi-gigabit services. They have to recoup it somehow and this is one step I suppose. No doubt once the hype has settled down and they have a bit of cash back they'll roll it out more widely.
And with all that said they're still pushing out the superhub 3
Yeah, it's a wretched piece of equipment with a flawed chipset and built to a (low) cost. It's not too bad passed through to a real router though. Just in case you misunderstood (though I doubt it), by 'network equipment' I was referring to the huge ongoing CMTS upgrades at the head end, and the laying of new FTTP etc. I'll give Liberty their due, they're investing in the networks again and hopefully things will look a lot better in a few years, especially as DOCSIS3.1 allows for more symmetric up/down speeds.
Although I assume the current push with AX stuff means a new superhub is due.
Tried getting through to the ‘specialist VVIP team’ was on hold for an hour at a time twice before being disconnected. Spoke to retentions, told them I would cancel everything from VM...apparently they will call me back with the VVIP offer tomorrow. Not holding me breath.
Is it only a 12 month contract or 18? My VirginMedia is 12 but Sky have dragged me kicking and screaming into an 18 month one.I’ll wait until they have to offer the vivid 500 as a separate package, they aren’t going to get many buying a bundle which will be £140 after 12 months.