Gigabyte RMA

stokecity_m · 3 Jun 2019 at 11:43

Does anyone know the rough amount of time it takes Gigabyte to return a graphics card that's been sent for repair/replacement?

Thanks

hlennie · 3 Jun 2019 at 23:56

Suppose to be around 5 days last one i sent was about that

stokecity_m · 4 Jun 2019 at 02:02

hlennie said:
Suppose to be around 5 days last one i sent was about that

Ok thanks.

Overclockers received my card and confirmed it faulty on the 18th May

hominid · 4 Jun 2019 at 13:19

@GIGA-Man may be able to help, he's gigabyte's man on here.

SS-89 · 4 Jun 2019 at 14:02

stokecity_m said:
Ok thanks.

Overclockers received my card and confirmed it faulty on the 18th May

There was a recent thread about gigabyte rma time that had a similar issue, think it turned out OcUK had sat on it and not sent to Gigabyte. Will try and dig it up.

https://forums.overclockers.co.uk/threads/2-days-left-of-28-day-rma.18854507/#post-32750098

Giga-Man is the person to sort. If this is the same issue, OcUK need to improve their processes.

Apone70 · 4 Jun 2019 at 14:12

Like others have said @GIGA-Man is the main man and will look into it for you and get it sorted

stokecity_m · 4 Jun 2019 at 17:20

Ok thanks.

I'll see if I can get hold if him.

My lads are doing my head in wanting get back to their VR gaming.

Apone70 · 4 Jun 2019 at 17:22

He will reply on here as soon as he gets chance.

GIGA-Man · 5 Jun 2019 at 14:45

Hey guy,

What's the RMA number that OCUK gave you? I can try and see what happened, also what was the card model?

stokecity_m · 5 Jun 2019 at 16:22

GX-19P-GI on RMA357707

Gigabyte Radeon RX VEGA 56 Gaming OC 8GB HBM2 PCI-Express Graphics Card

Thanks

GIGA-Man · 6 Jun 2019 at 09:07

stokecity_m said:
GX-19P-GI on RMA357707

Gigabyte Radeon RX VEGA 56 Gaming OC 8GB HBM2 PCI-Express Graphics Card

Thanks

It's being looked into, I will get back to you today.

stokecity_m · 6 Jun 2019 at 15:52

GIGA-Man said:
It's being looked into, I will get back to you today.

Thanks

GIGA-Man · 6 Jun 2019 at 16:31

Hello,

The card is currently being repaired by us and should be sent back to OCUK either tomorrow or Monday. I've have asked the RMA team to keep me in the loop on the status.

stokecity_m · 6 Jun 2019 at 16:41

Ok thanks.

stokecity_m · 10 Jun 2019 at 16:05

Just received the following email -

The product GX-19P-GI on RMA RMA357707 will be sent to you on a new order with order number 5524751.

This will be despatched as soon as possible, subject to stock availability.

Regards,
Overclockers UK - Support

Does that mean it's a new card?
Overclockers no longer stock this card so how will they send me one?

Ezyryder · 10 Jun 2019 at 16:27

Looks like the card was repaired and it is being sent back to you.

stokecity_m · 10 Jun 2019 at 17:00

That's what I thought, but then they mention stock availability.

Apone70 · 10 Jun 2019 at 18:15

probably means its been shipped from gigabyte and will be shipped once received my OCUK. Nearly 4 weeks without your card sucks though

stokecity_m · 10 Jun 2019 at 18:27

Apone70 said:
probably means its been shipped from gigabyte and will be shipped once received my OCUK. Nearly 4 weeks without your card sucks though

Yeah it's not ideal.

I've got by with a spare 680 I had but the vega was mainly for vr.

It's the first time I've ever had to RMA anything.

GIGA-Man · 11 Jun 2019 at 08:39

I totally understand and made sure we turned the RMA around quickly.