* Sky Q Thread *

stoofa · 9 Jun 2019 at 17:26

Hay - MissChief - when will Sky solve the "issue" that is stopping people without a boxset subscription from downloading Riviera S2 in UHD?
I'm only asking here on a complete off-chance. Mainly because Sky support thus far have been a complete waste of time.
You've got a series that is being constantly advertised, however right now, despite being aired recently, it's not possible to download Episode 3.
With Sky support you get one of three basic responses:- "I'll send an update to your box now, reboot and try again". or "You don't have a subscription for that program" or "We'll arrange for another update to your account"

5punk3monk3y · 9 Jun 2019 at 18:01

stoofa said:
Hay - MissChief - when will Sky solve the "issue" that is stopping people without a boxset subscription from downloading Riviera S2 in UHD?
I'm only asking here on a complete off-chance. Mainly because Sky support thus far have been a complete waste of time.
You've got a series that is being constantly advertised, however right now, despite being aired recently, it's not possible to download Episode 3.
With Sky support you get one of three basic responses:- "I'll send an update to your box now, reboot and try again". or "You don't have a subscription for that program" or "We'll arrange for another update to your account"

How is it an issue? It's not catch up it's a box set. The series hasn't fully aired yet therefore you can't "catch up" with a series that hasn't been broadcast, the UHD version is obviously a box set as it's not aired in UHD.

Why not pay for ultimate on demand and save 1.99 a month (after Netflix increases the sub)

Basher · 9 Jun 2019 at 18:12

5punk3monk3y said:
How is it an issue? It's not catch up it's a box set. The series hasn't fully aired yet therefore you can't "catch up" with a series that hasn't been broadcast, the UHD version is obviously a box set as it's not aired in UHD.

Why not pay for ultimate on demand and save 1.99 a month (after Netflix increases the sub)

He says in his post that Ep3 has already aired but is not available ...

5punk3monk3y · 9 Jun 2019 at 19:16

Basher said:
He says in his post that Ep3 has already aired but is not available ...

absolutely but a page back it was a moan about the box sets and availability of UHD

Basher · 9 Jun 2019 at 22:08

5punk3monk3y said:
absolutely but a page back it was a moan about the box sets and availability of UHD

Right, but surely not being able to download. an episode that has already been aired IS an issue?

5punk3monk3y · 10 Jun 2019 at 22:14

Basher said:
Right, but surely not being able to download. an episode that has already been aired IS an issue?

Indeed it could be however the UHD version is probably categorised as a box set whereas the HD version is catch up who knows it's a pita if you remove box sets from your sub.

stoofa · 11 Jun 2019 at 13:34

Indeed it was a complaint about box sets and availability of UHD - however the complaint is now the fact that E3 of S2 has now aired and I cannot download it in UHD. I can download E1 & 2 and even E4 - however I am continuously informed that I don't have a valid subscription to download E3 in UHD.
Sky support have been absolutely fantastic, not - if they are to be believed I've had around 4 updates sent to my box so far - this seems to be the default response from them at the moment. When I tell them it made no difference it's a race to get my off the call/chat as quickly as possible.

I spend additional each month wit Sky so that I could have UHD - I knew there wasn't that much content, but was happy enough knowing I'd be able to watch "new content" and now I cannot even do that.
I wonder if there is any breach of contract here.....no, not looking for compensation, but Virgin keep on sending me through amazing deals to go join them and now I wouldn't miss Atlantic they are a lot more viable.

RoboCod · 11 Jun 2019 at 16:56

@stoofa, just watch that one episode in paltry HD and move on

Robzere31 · 12 Jun 2019 at 12:01

RoboCod said:
@stoofa, just watch that one episode in paltry HD and move on

Indeed.
I'm considering dropping UHD as the quality compared to standard HD isn't that much of an improvement certainly when compared to Netflix UHD & certainly not worth an extra £13pm.

RoboCod · 12 Jun 2019 at 18:06

Robzere31 said:
Indeed.
I'm considering dropping UHD as the quality compared to standard HD isn't that much of an improvement certainly when compared to Netflix UHD & certainly not worth an extra £13pm.

I have to agree it doesn't seem to present particularly good value. Compared to UHD/HDR/Dolby Vision discs on my 4k player, it just isn't nearly as good. Hopefully they'll split the uhd and multiroom cost soon, because the extra TV is the only reason I'm paying the extra for at the moment, not really the uhd.

Vertigo · 14 Jun 2019 at 17:10

Is there any news yet on when the Sky & BT Sport deal is going to come to fruition? It's been 18 months since it was announced and nothing since!

MissChief · 14 Jun 2019 at 17:50

Vertigo1 said:
Is there any news yet on when the Sky & BT Sport deal is going to come to fruition? It's been 18 months since it was announced and nothing since!

All we've heard is sometime later this year. I suspect BT are trying to be greedy and either asking for more or want to try and wait until Champions League starts so they can tie people into new contracts.

Vertigo · 14 Jun 2019 at 17:53

MissChief said:
All we've heard is sometime later this year. I suspect BT are trying to be greedy and either asking for more or want to try and wait until Champions League starts so they can tie people into new contracts.

Ah ok thanks. I'm fully expecting this "deal" to be nothing of the sort and still cost the same as it does currently to add the channels directly via BT, the only difference will be the convenience of one bill, just as with Netflix.

MissChief · 14 Jun 2019 at 21:32

Vertigo1 said:
Ah ok thanks. I'm fully expecting this "deal" to be nothing of the sort and still cost the same as it does currently to add the channels directly via BT, the only difference will be the convenience of one bill, just as with Netflix.

If you already have Box Sets with Sky you can save 5-7 per month compared to taking direct through Netflix. I'd imagine it'll be £10-£15pm.

Vertigo · 16 Jun 2019 at 16:47

MissChief said:
If you already have Box Sets with Sky you can save 5-7 per month compared to taking direct through Netflix.

Except Sky STILL have no HDR support, about the only 4K platform left that doesn't.

I'd imagine it'll be £10-£15pm.

If it's around that price I might consider adding it tbh (already have Sky Sports). The current £36+ direct via BT is daylight robbery.

MissChief · 16 Jun 2019 at 16:53

Vertigo1 said:
Except Sky STILL have no HDR support, about the only 4K platform left that doesn't.

If it's around that price I might consider adding it tbh (already have Sky Sports). The current £36+ direct via BT is daylight robbery.

HDR towards the end of the year is all I’ve heard.

5punk3monk3y · 16 Jun 2019 at 18:17

MissChief said:
HDR towards the end of the year is all I’ve heard.

To coincide with the 4k HDR box set of game of thrones...

Entai · 17 Jun 2019 at 07:36

5punk3monk3y said:
To coincide with the 4k HDR box set of game of thrones...

But none of GoT was filmed in 4K HDR, AFAIK it was all only shot in 1080p, so it will just be upscaled so what is the point ?

jpaul · 17 Jun 2019 at 08:44

Vertigo1 said:
The current £36+ direct via BT is daylight robbery.

is it more economic to take the BT broadband, rather than sky, and then benefit from the reduced BT tv price - that's what we do.

MissChief said:
HDR towards the end of the year is all I’ve heard.

worldwide are there other broadcasters doing live hdr/4k sports ? not sure the camera infrastructure and encoding workflows are up to the job yet.
edit: well BT just started - how was it ? BT to debut HDR with free Champions League Final broadcast

5punk3monk3y · 17 Jun 2019 at 22:23

Entai said:
But none of GoT was filmed in 4K HDR, AFAIK it was all only shot in 1080p, so it will just be upscaled so what is the point ?

It won't matter to the majority and will be a huge selling point for sky and therefore shift more UHD boxes.

*** Sky Q Thread ***

* Sky Q Thread *