We saw one of their estates prior to buying our house. From the minute we walked into the show home we knew it wasn't going to be any good. Everything was tiny (hallways, stairs), no design work went into anything (i.e. couldn't open oven door as was backing onto a cabinet handle), and the standard of work in the 'show' home was shocking.
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We were looking at 3-4 bedroom houses. They were all under 100 square meters, which is pretty shocking. Add the inefficiency of their designs, and they felt tiny.
Out of all the developers we looked at (and we must have seen 10-15 estates), Redrow and Lovell were the only ones that seemed to put some thought and care into their houses.
Ended up buying from Lovell, and had no major issues, just a couple of minor ones. Overall size is 123 square meters, good layout and overall fantastic.
We are very happy with the design we got from DWH.
https://www.dwh.co.uk/new-homes/greater-london/h620501-cane-hill-park/plot-40/
Kitchen and Dining area is nice and spacious, study can have 2 of us working in there comfortably, and dual-access to the garden is sweet.
Square meterage is bang on 100 not including the hallways, nice sized garden, detached garage and driveway space for 2 cars.
It is good to see they are doing some of them right! A lot of horror stories on the web, which paints them in a very bad light.
It does help if the site manager listens and cares, otherwise it's just a bunch of self employed people trying to finish jobs as quick as possible, which results in shoddy work.
My only gripe with my development, was the state of the soil in both front and rear gardens. I already ripped everything up in the back and re-landscaped due to nothing surviving in the 'soil'.
As with all new builds, it's hit and miss
I guess they're almost like a franchise. I bet TW et al are not going to employ thousands of builders to work for them, instead they probably sub-contract out the work, which for a lot of contractors just means doing as minimal as you can possibly get away with. Any issues later down the line are then TW's problem etc.