I'm probably one of a small number that still subscribe to a physical magazine via an online subscription. The current one I subscribe to is WebUser being sold by Dennis Publishing.
I've been considering letting the subscription run out. I usually pay via paypal for a years worth of editions. So at this time of year they have been hassling me via letters to renew and giving me all kinds of offers.
Today after attempting to buy another magazine from a different online vender a few days ago and getting no where, I decided I'd renew this one.
So the letter says login to my account using the customer number. Select Renew. Enter offer code, then select my payment method. Sounds simple? Nope. I go to their website, login, select renew and it asks me my payment method. No chance to enter the offer code. It had shown me the price already so I've no doubt if I had clicked yes from paypal it would have charged me the price with no offer. So I've gone no further.
The other magazine I was going to buy is being sold by Future Publishing. I was going to buy the Retro Gamer magazine. It had lots of payment methods and I was hoping to buy 12 months worth via the paypal option. I selected the option for 12 months, clicked ok for payment options, and the next screen was telling me how to sign up via direct debit! No other option. It was all direct debit. I hardly ever setup direct debits for anything none essential, certainly not for a magazine. I retraced my steps back twice to make sure I hadn't made a mistake. Then I looked online and noticed a lot of people were having trouble cancelling the direct debit as they weren't even sending the magazines out on time. I emailed them and they acted like I hadn't selected the right option and they give me a link that allowed me to pay by paypal.
I can't help but think these web publishing companies are trying to pull a fast one, or have incompetent website designers, trying to make people pay more money than they should have, or trap them in to a direct debit commitment.
I did buy my mum a 12 months subscription to her magazine for Christmas, then got an email from them (Great Magazines) recently saying the subscription was about to expire! The first magazine was supposed to be delivered today, the 7th, yet its not arrived. It says in the original email when I ordered that it can take up to 15 working days. I'll update this message if it arrives, though I think I'm going to end up having to contact them.
Sorry for the rant guys, I'm sure there isn't many on the forum even buying physical magazines these days. On these recent experiences I can understand why as they don't make the experience of subscribing or renewing a pleasant experience!
I've been considering letting the subscription run out. I usually pay via paypal for a years worth of editions. So at this time of year they have been hassling me via letters to renew and giving me all kinds of offers.
Today after attempting to buy another magazine from a different online vender a few days ago and getting no where, I decided I'd renew this one.
So the letter says login to my account using the customer number. Select Renew. Enter offer code, then select my payment method. Sounds simple? Nope. I go to their website, login, select renew and it asks me my payment method. No chance to enter the offer code. It had shown me the price already so I've no doubt if I had clicked yes from paypal it would have charged me the price with no offer. So I've gone no further.
The other magazine I was going to buy is being sold by Future Publishing. I was going to buy the Retro Gamer magazine. It had lots of payment methods and I was hoping to buy 12 months worth via the paypal option. I selected the option for 12 months, clicked ok for payment options, and the next screen was telling me how to sign up via direct debit! No other option. It was all direct debit. I hardly ever setup direct debits for anything none essential, certainly not for a magazine. I retraced my steps back twice to make sure I hadn't made a mistake. Then I looked online and noticed a lot of people were having trouble cancelling the direct debit as they weren't even sending the magazines out on time. I emailed them and they acted like I hadn't selected the right option and they give me a link that allowed me to pay by paypal.
I can't help but think these web publishing companies are trying to pull a fast one, or have incompetent website designers, trying to make people pay more money than they should have, or trap them in to a direct debit commitment.
I did buy my mum a 12 months subscription to her magazine for Christmas, then got an email from them (Great Magazines) recently saying the subscription was about to expire! The first magazine was supposed to be delivered today, the 7th, yet its not arrived. It says in the original email when I ordered that it can take up to 15 working days. I'll update this message if it arrives, though I think I'm going to end up having to contact them.
Sorry for the rant guys, I'm sure there isn't many on the forum even buying physical magazines these days. On these recent experiences I can understand why as they don't make the experience of subscribing or renewing a pleasant experience!

