Rtx 3090 hdmi socket seems too shallow.

jay360 · 3 Dec 2020 at 23:59

So I have the inno 3d rtx3090 but the hdmi socket seems too shallow and cable doesn’t seem to go all the way in.
The hdmi plug seems to stick out of the socket by 5mm.
The actual GPU hdmi socket seems too shallow, no pins are sticking up in socket to obstruct the hdmi plug.
And I’m having issues with the LG C9 oled getting no signal message on cold boot. But ok on restart of PC.
I’ve used various hdmi cables all with the same issue of not fitting all the way in.
I’ll post pics after work.
Anybody else experienced this? I thought the hdmi cable would butt up snugly to the GPU shroud and not protrude

VincentHanna · 4 Dec 2020 at 00:07

Are you sure it's not part of your case obstructing it?

jay360 · 4 Dec 2020 at 00:09

It’s the same out of the case. The gold connector part of the cable doesn’t seem to fit all the way in the socket

Doobedoo · 4 Dec 2020 at 07:30

Get the dremel out that should sort it.

jay360 · 4 Dec 2020 at 19:58

Well absolute nightmare. Pulled hdmi cable out GPU and hdmi connector in middle has snapped.
I knew there was something wrong with the socket.
Picture scrolling intermittently, hdmi socket only 7mm deep which left overhang 3mm left protruding from socket to cable.
Spoke to overclockers who said to send back for them to look at and evaluate. This wouldn’t of happened if the socket was not faulty.

jay360 · 4 Dec 2020 at 20:10

some photos showing the issue

https://app.photobucket.com/u/sj360/p/e6f0ed6f-43ca-401d-8a39-d9121fc1b72c

the picture below shows the hdmi socket which when measured is only 7mm deep, which is why the cable didnt fit correctly

https://app.photobucket.com/u/sj360/p/16f4df1a-ef49-4402-8e89-bb73d5992704

and the picture below showing the internal connector now damaged

https://app.photobucket.com/u/sj360/p/e2c7707c-cc85-4f0e-b9c8-aee313035021

Zernath · 4 Dec 2020 at 20:15

That really shouldn't happen on such an expensive product. I hope you get it sorted.

jay360 · 4 Dec 2020 at 20:18

Zernath said:
That really shouldn't happen on such an expensive product. I hope you get it sorted.

thanks, i hope it gets sorted too, im gutted, i hoope overclockers come through for me, the card is literally 3 weeks old. definately a manufacturing issue in my eyes

pp111 · 4 Dec 2020 at 20:33

Yes its difficult to imagine how it could snap unless it was already damaged.

jay360 · 7 Dec 2020 at 16:24

So shipped rtx3090 back to OC today for inspection. It’s been 29 days since I received it. Been looking at my consumer rights just in case.
Which states I have 30 days to ask for refund/ replacement of goods should they be faulty or develop a fault. So hopefully I should be ok as it wasn’t my fault
I guess I’ll wait to hear back from OC. Sent them loads of pics showing issue and explaination
Been in contact with Inno3d and just waiting for a reply too

Participant · 7 Dec 2020 at 16:26

Oh man, squeaky bum time if they decide you're at fault :/

Akagi · 7 Dec 2020 at 16:28

Should have just said it arrived like that. Too late now.

jay360 · 7 Dec 2020 at 16:32

I’m well within my rights according to 2015 consumer act. Within 30 days and it was faulty, not fit for purpose

jay360 · 7 Dec 2020 at 16:40

Wow that was fast. Just had an email from INNO3d saying it sounds like a hdmi fault and to contact OC

AmateurExpert · 7 Dec 2020 at 17:24

It looks like from your second photo that part of the socket's outer shell was not aligned with the rest of the shell, so this was blocking full plug insertion. I think it was likely a manufacturing defect (misaligned or deformed socket), so I hope you are able to get that resolved soon.

jay360 · 10 Dec 2020 at 00:13

So OC have agreed RMA rtx3090. Can someone explain the process? Do they send back to manufacturer and await a new card or do they send out a new one from their own inventory. How long does process take

Akagi · 10 Dec 2020 at 01:02

jay360 said:
So OC have agreed RMA rtx3090. Can someone explain the process? Do they send back to manufacturer and await a new card or do they send out a new one from their own inventory. How long does process take

Best to ask them

In the customer service subforum, you should get an answer pretty swiftish. Usually theyre very good.

Radox-0 · 10 Dec 2020 at 18:43

I have same issue with rtx 3090 and LG OLED. Gone through four cards now, all FEs 3 X 3090 and 1 X 3080. Just seems to be a quirk with the TV and ampere for me when cold booting. Learned to live with it.

Of course your hdmi port breaking entirely is something else :eek:

Grim5 · 10 Dec 2020 at 19:39

Radox-0 said:
I have same issue with rtx 3090 and LG OLED. Gone through four cards now, all FEs 3 X 3090 and 1 X 3080. Just seems to be a quirk with the TV and ampere for me when cold booting. Learned to live with it.

Of course your hdmi port breaking entirely is something else

what issue?

Radox-0 · 10 Dec 2020 at 19:59

Grim5 said:
what issue?

Said it right there, similar to what OP said cold booting. With my C9 now and then upon first cold boot TV will show bios screen then screen after that. At point it goes into windows no signal shows up. Do a reboot and goes in fine.