*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

[Rev85]

Gibbo posted a gigabyte update this morning:

40x Gaming OC 3080 due next week
4x Aorus Master 3080 due next week
4x Aorus Extreme 3090 due next week
7x Gaming OC 3090 due next week

Another week with no news on Eagles...

I think that @GIGA-Man hates us.

 

[graphicsPAD]

VR pr0n? damn right


Thanks. It sucks, but I will still be working up until end of June. Fingers crossed I can get another job............or become a hotshot stweamer!

Hope you manage to get a new job in time.

 

[mikeo]

Eh? I thought that *was* a boring practical car??

Far from it friend

 

[ikarai]

Reporting in re: ASUS 3080 TUF Gaming OC -

I was #57 as per the queue update email sent 26/02 - but have today received shipping confirmation for this card. The stickied thread was updated this week with 40 no. of this card coming in, so I'm not sure how I moved up the extra 17 positions... not complaining, just a bit confused. Supposedly arriving tomorrow which will conclude my RMA/pre-order adventure which began 18/08/2020, a mere 6 months and 2 weeks after my 1080 RMA was received by Overclockers. I hope I remember my windows login...

 

[Hurrthedurr]

@ScottiB I'm also an Irish customer. I'm also ****** off at the Ireland situation, but I appreciate you keeping us updated to the extent that you can. It's not like I can blame you personally for the ****** situation re: Brexit. One of these days I'll get my card. My advice to anyone who's fuming waiting on their card is to spend less time on these forums, the less you think about how long you've been waiting the less annoying the whole situation is. It'll all get sorted eventually, just try to be patient. It's only a GPU, it's not gonna change your life or anything.

 

[chrcoluk]

That person would likely be left out of pocket from court costs. As I understand it, it's fairly common practice these days to do it this way, or even at point of accepting the delivery. I think this and the 'errors and omissions excepted' clauses became common place following a spate of companies being sued for accidental pricing errors, it gives the reseller a modicum of protection.

Here's an extract from the T&C of the largest reseller in the world:


Consumer law exists to protect the consumer from risk, when there is no risk to the consumer there's no question of 'fairness'. Unfortunately, commercial sale is subject to no such protection. We deal with risk every day and the terms & conditions that we have to abide by vary from one supplier to the next and are legally binding before an order even takes place. For example, for one major supplier, purchase orders are non-cancellable, price can be subject to change and delivery can occur any time in the next twelve months. So we are locked in to buying what we asked for even if the price increases from what we were originally quoted.



eeerrrrrrr....who?

Matt is such a boring name, I'm definitely never calling a child Matt
(and there I go offending over a million men in an instant)

This post is very good Scott, and it is good you are showing this information, so many reviewers are letting manufacturers off the hook blaming it all on retailer price gouging. I have long tried to say to people, its more than meets the eye, the distribution system has people in the middle wanting their piece of the pie, and the AIBs who have direct contacts with the major youtubers, are able to send specific messages out which the public soak up.

A contract which states you cant cancel, they can change the price on the whim from what you ordered and only has a target delivery date of 12 months is a real eye opener and shows how bad a direction manufacturing has gone in. I expect there is possible legal avenues, but as you said its expensive., risky, and even if you succeed the industry could blacklist you, fair points you have made.

 

[3080OctoberPreorderMan]

You need to stop scalpers and crypto farmers buying GPU which us gamers and developers need!

CHARGE THEM PREMIUMS IF THEY DONT HAVE A STEAM ACCOUNT AND OVER 30 GAMES IN THEIR COLLECTION!

 

[ScottiB]

You need to stop scalpers and crypto farmers buying GPU which us gamers and developers need!

CHARGE THEM PREMIUMS IF THEY DONT HAVE A STEAM ACCOUNT AND OVER 30 GAMES IN THEIR COLLECTION!

are you suggesting that we get into the habit of hacking our customers?

 

[JediFragger]

LOL idiots.

 

[RevenHog]

are you suggesting that we get into the habit of hacking our customers?

HACK THE PLANET!!!

 

[potatolord]

are you suggesting that we get into the habit of hacking our customers?

Much fairer to require all buyers to play 3 rounds of CS:GO against OCUK staff. Anyone who uses AWP gets put to bottom of queue.

 

[interpol24]

I had intended to reply yesterday afernoon but ended up much busier than expected.

I'll be blunt, as usual, I don't have to be here, it's not part of my job description, yet I'm trying to help those who have genuine questions.

This forum doesn't exist for us to answer your questions of the staff and then demand an answer, it's exists as a service to allow forum members to ask questions of other forum members.

You don't have to be here either. If you have a problem with the way I phrase my responses, you are free to leave. Others have made it clear that they'd rather have me here, answering questions than not. Don't mention me in questions and don't bad mouth the company and you won't have to deal with me. If you hadn't moaned about the lack of response then you wouldn't have received a response. There are plenty of ways for you to ask the same question of customer service staff.

The problem you (or really OC) have is that you're not providing the information by any other means and your customer service is not able to cope with the volume of traffic. I would have assumed the primary goal of answering questions on the forums would be to deescalate the anger and anxiety of customers to try to preserve the reputation of the business, but after observing for the last couple of months it's hard to tell what the goal is. In any case, abandoning forum interaction or banning users that "bad mouth the company" when they receive dissatisfactory service probably won't achieve much to that end without offering an alternative and detailed source of information. On that, brining up bans and cancellations will and should be interpreted as a veiled threat, by the way, whether intended or not. Anyway, I would have thought a simple FAQ thread that is kept up to date would help free up a lot of your time and remove most of the need for berating customers asking questions that have already been answered. There are already clearly a troop of users who are invested in the OC brand who would be more than happy to direct users to such a thread if a relevant question is asked.It's far from an ideal solution from the customer perspective but would be a step in the right direction.

I genuinely have no issue with people being upset, I'm equally as upset with the situation, but there are so many things that are out of my control.

What I have a problem with is people demanding answers of me (tagging me) and then moaning when I'm not able to give them the answer that they want.

If I've got information, I'll give it. Most people accept that. Some people don't. I've lost count of how many times I've asked people not to get upset if we are unable to answer their question. @David Hughes has done that a number of times now.

People who are upset are not always reasonable and they definitely do not respond well to being insulted or talked down to. It's your prerogative and I understand you're human too and can not be expected to be perfectly reasonable at all times too, but you're also the only user here representing more than just themselves.

Did oc take to many orders YES
Do you think the regret that YES.
Done more harm for them than good.
But that's not just the problem here.

It absolutely is the problem for OC, or at least the lion's share of it. OC want to do the business of a larger retailer while maintaining an approach to business that (at least in some aspects) would be more appropriate for a smaller retailer. I don't know what things were like in previous high profile releases but if their approach to the 30 series has been typical of their approach to previous releases then they have only been lucky to avoid problems like the current backlog of orders up to now. If they had stopped taking new orders much earlier or if they did not take payment up front then things would be much different now. Yes, most of us would still be without a card but all of our frustration would be directed at Nvidia or just the shortage of parts in general. Chances are a lot of us would have accepted we'd be waiting to buy or skipping this generation altogether, months ago.

That's all true. The first part is essentially what has been said (I'm being quite flippant, admittedly) and I agree is reasonable. The problem I'm having is the unreasonable bleating to a reasonable response, when it is the only possible response in a a situation no-one wants.

Secondly, treating customers like they're wrong is not great for business, but they sometimes ARE wrong. OCUK are not saying the customer is wrong, they're explaining the facts, but the response some customers give is basically "But NOOOOWW", when it is impossible and has been explained to be so. I have no affiliation with OCUK, and they have made errors, but you can only look forward and learn which is what they are doing.

You must be reading different posts to me if you think that's what the response is. The frusatration seems to be stemming directly from the fact that the message from OC is that DPD are to blame for delays for Irish customers when DPD are not responsible for delivering the cards to Ireland. That is OC's responsibility and I think there is a stark contrast between what you wrote and later claimed is "essentialy what has been said" by OC and what actually has been said in this thread. To your point elsewhere that being annoyed will not do any good, you're not wrong but try that arguement on your partner next time they are upset and see how it goes.

Agreed, we live in a society of Prime delivery and I want it now attitude, with no thought on what the person or company has to go through to get it and earn a living. Unfortunately the past year has put a gear in the works and instead of people getting use to the new norm for a time, instead look at it as a problem and assault on their rights and want to take their anger out on other people.

I disagree. The last year has, in many respects, highlighted the importance of customer care and other aspects of retail aside from delivering goods to the customer. As demand on online retailers has increased while supply of goods has dwindled, some retailers have stepped up to the challenge and others have fallen short. Your comment about living in a society of Prime delivery is correct in the sense that certain standards have been set, though I don't think same day delivery is the full extent of it.

 

[Evdokia Savvaidou]

Any chance these 40 Gigabyte Gaming OC 3080's turn out to be 56 instead?

 

[Sipyker]

Asus TUF OC arrived this morning. I was number 40 in the queue on Friday.

 

[ikarai]

@Evdokia Savvaidou It's possible as I was seemingly bumped 17 queue positions for the TUF OC (was position 57, and supposedly only 40 came in). Same as Sipyker above mine arrived this morning. Feel like Frodo at the end of ROTK... "it's done".

 

[David Hughes]

I had intended to reply yesterday afernoon but ended up much busier than expected.



The problem you (or really OC) have is that you're not providing the information by any other means and your customer service is not able to cope with the volume of traffic. I would have assumed the primary goal of answering questions on the forums would be to deescalate the anger and anxiety of customers to try to preserve the reputation of the business, but after observing for the last couple of months it's hard to tell what the goal is. In any case, abandoning forum interaction or banning users that "bad mouth the company" when they receive dissatisfactory service probably won't achieve much to that end without offering an alternative and detailed source of information. On that, brining up bans and cancellations will and should be interpreted as a veiled threat, by the way, whether intended or not. Anyway, I would have thought a simple FAQ thread that is kept up to date would help free up a lot of your time and remove most of the need for berating customers asking questions that have already been answered. There are already clearly a troop of users who are invested in the OC brand who would be more than happy to direct users to such a thread if a relevant question is asked.It's far from an ideal solution from the customer perspective but would be a step in the right direction.



People who are upset are not always reasonable and they definitely do not respond well to being insulted or talked down to. It's your prerogative and I understand you're human too and can not be expected to be perfectly reasonable at all times too, but you're also the only user here representing more than just themselves.



It absolutely is the problem for OC, or at least the lion's share of it. OC want to do the business of a larger retailer while maintaining an approach to business that (at least in some aspects) would be more appropriate for a smaller retailer. I don't know what things were like in previous high profile releases but if their approach to the 30 series has been typical of their approach to previous releases then they have only been lucky to avoid problems like the current backlog of orders up to now. If they had stopped taking new orders much earlier or if they did not take payment up front then things would be much different now. Yes, most of us would still be without a card but all of our frustration would be directed at Nvidia or just the shortage of parts in general. Chances are a lot of us would have accepted we'd be waiting to buy or skipping this generation altogether, months ago.



You must be reading different posts to me if you think that's what the response is. The frusatration seems to be stemming directly from the fact that the message from OC is that DPD are to blame for delays for Irish customers when DPD are not responsible for delivering the cards to Ireland. That is OC's responsibility and I think there is a stark contrast between what you wrote and later claimed is "essentialy what has been said" by OC and what actually has been said in this thread. To your point elsewhere that being annoyed will not do any good, you're not wrong but try that arguement on your partner next time they are upset and see how it goes.



I disagree. The last year has, in many respects, highlighted the importance of customer care and other aspects of retail aside from delivering goods to the customer. As demand on online retailers has increased while supply of goods has dwindled, some retailers have stepped up to the challenge and others have fallen short. Your comment about living in a society of Prime delivery is correct in the sense that certain standards have been set, though I don't think same day delivery is the full extent of it.

Thank you for laying it out a lot better than I could

 

[69Dude]

Here's the updated Ventus chart incase anyone wishes to check.

Spoiler

 

[random_matt]

Wait, those 3080 tufs came this morning? They all went to old pre-orders?

 

[ikarai]

@Evdokia Savvaidou It's possible as I was seemingly bumped 17 queue positions for the TUF OC (was position 57, and supposedly only 40 came in). Same as Sipyker above mine arrived this morning. Feel like Frodo at the end of ROTK... "it's done".

I spoke too soon. Installed and went to switch on and am getting the exact same boot error that I was advised to RMA my 1080 for last summer. Now advised to return my motherboard bundle for RMA, seeing as the error occurs with 2 completely different cards. Will this sh$t never end just depressing at this point.

 

[Evdokia Savvaidou]

I spoke too soon. Installed and went to switch on and am getting the exact same boot error that I was advised to RMA my 1080 for last summer. Now advised to return my motherboard bundle for RMA, seeing as the error occurs with 2 completely different cards. Will this sh$t never end just depressing at this point.

Oh brother.. that sucks.. Hopefully you gonna get your stuff back soon enough and we can all set this behind us.. keep your chin up brother! At least we got our health! Much love