Honestly Plusnet have been one of the worst companies I've ever had to deal with. So we've just found out that we've got the community gig fibre project greenlit for the village where I live. Plusnet still don't offer it, and my contract was up a 3rd Dec. Renewal wants to tie you in for 2 years, so decided to migrate to BT who will let me upgrade mid-contract without issue.
Migration all pencilled in for the 13th December, agreed with both Plusnet and BT. Plusnet decided to nuke my entire line the next day, no dial tone, service dead etc. - Took me speaking to the head of provisioning for them to confirm they'd screwed up. Basically said tough, can't do anything, sorry, and continued to delete all the rest of my stuff (email accounts with them etc).
So i'm left completely without telephone and broadband for two weeks in a rural area that doesnt get any mobile signal on any network.