Vodafone home broadband

BEN_UK

BEN_UK

BEN_UK

Soldato
Joined
18 Oct 2002
Posts
4,258
Location
Nottingham
Hello,

I have FTTP and when I moved in 3 years ago my only option was BT. 3 years later and I have a lot more options for internet connections.

BT have been charging me £50 for 300mbps. There best best for renewal in £46 for 500mbps.

Vodafone seem to be bes price at £35 for ultrafast 500mbps.

Anyone use vodafone for there home broadband ? Would you recommend?

Thanks Ben
 
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I'm currently on Vodafone 500MB service for £29 (changing to £32 next month as my mobile contract ends) and it's indistinguishable from the BT service I had for the two years prior. BT's offers on renewal back in March were a joke and despite speaking with 4 different people, not one would shift. I've spent 9 of the last 10 years with BT and customer loyalty means nothing to them.

I'll also add I spent a year with Vodafone a few years back with an FTTC service and the one time I had to contact them for support, an engineer was out in less than 24 hours. Their support is no better/worse than any other big supplier and will differ depending who's on the end of the phone.

The router and extender seems totally fine, probably basic but I just plug and play, I don't go deep into the settings outside of basic security settings.

One thing in VF favour, you will get a 4G dongle and sim from day 1, meaning if the fibre goes down for any reason, you have an immediate backup, with BT this has to be requested when the connection goes down and could see you a day or more without internet.

Don't forget if you do go with them, go via topcashback and get £90.
 
I'm currently using Vodafone's Gigafast, the service itself is pretty good - I've had it for 2years+ now. But I've now more recently had some issues with billing where they've ran a promotion and they've messed up the billing.
I've literally had to contact them every month since my new contract started (Nov 2021) to try and get them to credit me the difference each time, they've recently resolved it, after hours of contacting them on different occasions.
So overall you'll probably experience a very quick connection, but if you need to contact them for any reason, which should be rare as the connection is actually very good, just don't expect too much from CS.

I want to switch to Giganet though once my contract is over, as the support is very good, and any issues on the network they thoroughly document on their status page so everyone is aware of what's going on & I appreciate that level of transparency.
If you're with them & on the CityFibre part of the network they don't throw you into a contract either, it's monthly rolling so if you have any issues you can easily leave.
Also a lot easier to contact someone higher up and have any issue escalated if it arises aswell.
Things like using your own router are actually documented too unlike Vodafone: https://support.giga.net.uk/hc/en-g...8-Using-your-own-router-configuration-details

Here's my current Vodafone Gigafast 900Mbps connection:
yYhqv6b.png
 
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Thanks for the replies.

At £35 a month with vodafone for 500mbs I'm gonna leave BT.

Should I cancel BT first then contact vodafone to setup the connection. Not sure which way round to do it.
 
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BEN_UK said:
Thanks for the replies.

At £35 a month with vodaphone for 500mbs I'm gonna leave BT.

Should I cancel BT first then contact vodaphone to setup the connection. Not sure which way round to do it.
Click to expand...
Just sign up for your new contract with VF and the cancellation will be dealt with by them. Are you completely end of contract? No chance of early exit fees?
 
Great thanks for the information.

I'll get onto Vodafone and get the ball rolling.

Yeah I'm out of contract with BT just finished my 2 year contract.
 
had looked at changing to vodaphone for a combined broadband+phone package, since vodaphone is only provider with good (phone) coverage in our village,

but vodaphone have not signed up to broadband agreement, which most other companies have, for peak time speed guarantee, so seeing a number of bad reviews rejected them;
 
I've been with Vodafone on the 500mb Pro service on Openreach since April (migrating from BT FTTC). BT wanted £lol for the same speed compared to the £32pm I now pay. I've also received a £150 voucher as part of the sign up deal, and didn't have to chase them.

No issues with the connection and the last PPP session held for 57 days.

Would recommend, they seem to be fine as long as you don't stray from the happy path.
 
Vodafone FTTP through openreach or cityfibre?

Cityfibre is the same upload and download speeds.

If you are on Cityfibre then you'll need to manually cancel BT as they won't have any clue you are signing up.
 
BEN_UK said:
Vodafone seem to be bes price at £35 for ultrafast 500mbps.

Anyone use vodafone for there home broadband ? Would you recommend?
Click to expand...

I have Vodafone gigafast. I got it half price: £34 a month for 900 Mbps each way. It's been rock solid.
 
Unfortunately its not with City Fibre would love the same upload and download speeds. ITs all BT on our estate.

Got the ball rolling with Vodafone this week nice and easy so far cant complain.

£35 a month for 500 down and 68 up i think it was. Best deal i could see currently and no vouchers going at the moment.

BT would not move on there pricing, either stick at £50 a month or new contract at £46 a month for 500.

My activation date is the 30th June was hoping for sooner but it will do.

Keep the same lane line number but we never use it anyway.

Got a text from Vodafone on friday saying they will call in the next hour and i missed the call typical they are gonna try again on Monday. Its from The Easy Switch Team apparently. Hopefully not bad news.
 
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Ok so first problem with Vodafone.

Got a text Friday saying someone will call in next hour from Vodafone, I missed the call and the text said they will try again Monday.

They called back today and said my home broadband order had been cancelled no explanation why. Got transferred round a few times until it turns out the order was placed as a new order not a existing order to be taken over by Vodafone.

So had to complete the order all over again start from scratch.

After 40 mins on the phone the order is now placed again with a new activation date of 5th July moved from the 30th June.

Hopefully its all sorted now but not a good start.
 
BEN_UK said:
Ok so first problem with Vodafone.

Got a text Friday saying someone will call in next hour from Vodafone, I missed the call and the text said they will try again Monday.

They called back today and said my home broadband order had been cancelled no explanation why. Got transferred round a few times until it turns out the order was placed as a new order not a existing order to be taken over by Vodafone.

So had to complete the order all over again start from scratch.

After 40 mins on the phone the order is now placed again with a new activation date of 5th July moved from the 30th June.

Hopefully its all sorted now but not a good start.
Click to expand...
Kinda similar to my experience but they never told me the job had been cancelled until after the the time the openreach engineer was supposed to come :mad: 2nd booking the openreach engineer turned up and stayed until the OAN box synced up.Apparently there was a problem with the box updating.Then had to wait until vodafone switched the line on which was about 4pm.I was planning on keeping my existing voda router connected (same router) so as not to have to change wireless passwords but nowt was happening so connected up the new box they sent.Changed the name of the wireless and password from old box and all started working.Next problem was logging into your account good luck with that :cry:
 
Disco_P said:
Vodafone FTTP through openreach or cityfibre?

Cityfibre is the same upload and download speeds.

If you are on Cityfibre then you'll need to manually cancel BT as they won't have any clue you are signing up.
Click to expand...

Not sure this is correct and is different to what I have been told by a handful of different providers.

I was told and it's the same story from all of them you sign up for new service (City Fibre provider) and you say you want to take your phone number with you (doesn't matter if you want to use it) this means the new City Fibre provider will contact your current one you want to leave to release it meaning your contract is terminated.

The only time you would require to do it as you mention is if the new provider does not offer phone service.
 
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