Vanquis Direct Debit - 'ON HOLD?'

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Joined
18 Jul 2023
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Location
london
Contacted Vanquis today and they said 'the direct debit payment is on hold and should be available around 28/29th July'

I said 'why exactly is my direct debit payment on hold?' she said 'they dont know , its a system thing which does it at random'.

Humans program systems. Systems do not have a mind of their own and just go off on a random tangent. Clearly you are not telling me the reasoning as to why the direct debit payment is on hold.

Payment was taken/debited around 12/13th July and now you are telling me I have to wait a whole 15 days before I can use my credit card again.

Vanquis really a a slow joke credit card company.


(update: they said today - 18th july 2023, it was because I had an interest charge on my account which pushed it past my credit limit and because I had a hefty direct debit re-payment back onto the card to clear it, they wanted to give it 7 days to process/clear......?!)

I still find this strange.... She said 'everything should be fine tomorrow (19th July).

This started 12th July. Never have I ever had to wait so many days for my payment to be available again on my credit card.
 
0 posts, how is that even possible?

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