Fridge delivery scratched new floor - what to ask for?!

Status
Not open for further replies.

Haggisman

Haggisman

Haggisman

Soldato
Joined
6 Oct 2004
Posts
19,210
Location
Birmingham
Following on from my "fridge is too big!" thread, we've just had the new one delivered, and the delivery guys have put a couple of scratches in the (3 week old) floor :mad:

If we'd got the floor fitted professionally, it would be easy enough - get the fitter back and ask for a quote to fix/replace the damaged boards, however I fitted it myself, and still have plenty of spare boards left over, so it would likely cost me nothing other than time (which is still obviously worth <something>) to replace them.

I haven't contacted them yet - wondering what I should be asking for - unfortunately the boards are quite near the middle of the floor, so I'd have to take out a good 3-4 rows to get at them, and they've got joint sealer on, which is going to make taking them up a pain as they'll probably be stuck together in places :(

9qpkYHJ.jpg


7qps9Dr.jpg


6eaqDp8.jpg


KPFAMuJ.jpg


uRdjM6E.jpg
 
Edit: failing that, since they are light scratches, any suggestions on removing them? Seeing suggestions of acetone or baking soda
 
GaryTheSnail said:
They are light scratches. Lick the floor it will remove them marks.
Click to expand...

I've tried scrubbing with a tea towel and sponge/scourer - they disappear when wet, but as soon as it dries they are visible again. If it was an old floor I'd be a bit less critical, but considering we've just spent £600+ along with several days of work trying to tidy the place up, we're a bit **** off :mad:

Uther said:
They look like they'll buff out tbh.
Click to expand...

That's what I'm hoping (and suspect), just not sure what's best to use for it?
 
Last edited:
koolpc said:
Take pics, send to company and say you want compensating...
Click to expand...

Yes (assuming it's not an easy buff/polish out), my query is what would be reasonable compensation? Getting a professional fitter in to fix it? Unlikely since it wasn't fitted professionally in the first place. Cost of some boards? Maybe, but that doesn't then account for several hours of my time fitting them.
 
Fitting the floor yourself or professionally shouldn't effect anything. You just ask a floorer to quote for the work and forward it on. It's just pulling up and replacing 2 vinyl tiles.
 
Last edited:
Haggisman said:
I've tried scrubbing with a tea towel and sponge/scourer - they disappear when wet, but as soon as it dries they are visible again. If it was an old floor I'd be a bit less critical, but considering we've just spent £600+ along with several days of work trying to tidy the place up, we're a bit **** off :mad:
Click to expand...

I've zoomed in and actually they do look like scratches. If you get the same colour pencils you may be able to fix it so it's not as visible.
 
Minstadave said:
Fitting the floor yourself or professionally shouldn't effect anything. You just ask a floorer to quote for the work and forward it on. It's just pulling up and replacing 2 vinyl tiles.
Click to expand...

it's laminate, so it will need all the runs up to the damaged ones removing first. That's a lot of boards to pull up, which may be stuck together due to the joint sealer, along with needing to remove the scotia around the walls which is unlikely to come off undamaged so will need replacing as well.

Repairing in situ would be far preferable!
 
Last edited:
I'd be annoyed. There really is no excuse for marking a floor. Either drag it in on a proper trolley thing, lift it, or slide it on the plastic packaging or a blanket. Basically don't scratch the floor. That's something I would expect a complete noob to do, not an actual delivery person who does it daily.
 
Checked the laminate manufacturer's page and they advised polishing with some baby oil or olive oil. No baby oil and figured olive might be a bit smelly, but just gave it a scrub with some mineral oil and a bit of sodium bicarb (after testing on an offcut!) and it seems to have made a massive improvement - will need to give it a while till it has dried properly to be sure, but *fingers crossed*
 
Last edited:
Out of interest, who were the suppliers of the fridge?
If it is a regular event with customers incurring damage from their deliveries it would be useful to know.

I kept a few sheets of black ribbed floor protection put in by a builder when we had work done. I think you can buy them from most builders merchand and DIY outlets.
They are good for sliding heavier goods around on laminate ready to go in their operational location.
Even decent cardboard from packaging does a good job for sliding stuff around on laminate.
 
Haggisman said:
Checked the laminate manufacturer's page and they advised polishing with some baby oil or olive oil. No baby oil and figured olive might be a bit smelly, but just gave it a scrub with some mineral oil and a bit of sodium bicarb (after testing on an offcut!) and it seems to have made a massive improvement - will need to give it a while till it has dried properly to be sure, but *fingers crossed*
Click to expand...


Pleased to see you have made progress, well done.
I can sympathise with how annoying niggles like this can be, in the grand scheme of things they are tiny but when you are walking past them day after day you cant help but look at them.
 
Last edited:
Bint Box said:
Pleased to see you have made progress, well done.
I can sympathise with how annoying niggles like this can be, in the grand scheme of things they are tiny but when you are walking past them day after day you cant help but look at them.
Click to expand...

Yeah, it's just particularly frustrating when you've put a lot of time and effort into doing a good job, for someone to come along and ruin it through lack of care >_<

I'd rather not name and shame TBH, at least not at this stage, in case we need to go back to them. If we're still not happy with it after it's had a chance to dry out properly and they aren't amenable to a suitable fix, then I might reconsider!

HC1 said:
Is not being so pompous an option?
No disrespect intended but looking at the state of the rest of your house around the edges of the photos I would think some little scratches on the floor would be the least of your worries.
Click to expand...

Guess you missed the part where we're in the middle of doing it up.

Some of us have full time jobs and kids to look after and don't have the luxury of being able to spend 6 weeks during the summer sitting on our **** while mummy and daddy look after them multiple days doing nothing but decorating, I'm sure you'll have a better understanding when you finish school and have a home of your own :)
 
Last edited:
Status
Not open for further replies.
Back
Top Bottom