Virgin Media Discussion Thread

I cancelled last week, I've had a few phone calls that I haven't been able to answer apart from one on Saturday where they said they'd call me back as I was busy feeding my boy at the time.
 
I forgot to add that they haven't yet rang back. :)

I already have Openreach FTTP working, and we are giving Apple TV only a go for TV viewing. I've also signed up with EE which gives TNT Sports, and I'm going to try Now TV for Sky Sports. All I'd be interested in really would be broadband only.
 
Pete Tong said:
You actually have to sign up with someone else before they give you the good prices.
Click to expand...

You don't lol. I've negotiated a lower price on my Gig1 connection twice now. The first time I had to put in a cancellation request and got a call back and the second time I was lucky and was offered a lower price after a bit of back and forth on their live chat.

They shouldn't be able to check if you've signed a contract with a provider on another network.
 
Last edited:
Pete Tong said:
You actually have to sign up with someone else before they give you the good prices. They can check it seems
Click to expand...
Load of rubbish. Literally just threatened to move and got a good deal. PRevious time I cancelled and was in ym 30 day window with no intent to moving to anyone else and managed to negotiate a good price eventually.
 
Ayahuasca said:
You don't lol. I've negotiated a lower price on my Gig1 connection twice now. The first time I had to put in a cancellation request and got a call back and the second time I was lucky and was offered a lower price after a bit of back and forth on their live chat.

They shouldn't be able to check if you've signed a contract with a provider on another network.
Click to expand...
I'm £33 a month for 1Gig stand alone. Make me cry and say you have better lol
 
Pete Tong said:
I'm £33 a month for 1Gig stand alone. Make me cry and say you have better lol
Click to expand...
Well on the website they offered me to renew at £29.37 for 18 months on 500mb I rang them and they offered me 500mb for £26.37 and 1gig for £26.37. Im on 500mb and currently paying £29.37 after originally agreeing £27 18 months ago. I didnt go for the 1 gig as i dont need it and if im not on the top package then it leaves me some negotiation wiggle room especially as they tend to screw you on downgrades. Finally i agreed on £23.37 for 500mb for 18 months
 
Has anyone changed ISP, moving away from VM, apparently when you sign up elsewhere your new ISP cancel your current ISP for you, is this a new thing?, I watched it on tv last week one of the morning shows was talking about it.
Guess if it works it saves all the hassle of phoning yourself.
 
Last edited:
beachBOYken said:
Has anyone changed ISP, moving away from VM, apparently when you sign up elsewhere your new ISP cancel your current ISP for you, is this a new thing?, I watched it on tv last week one of the morning shows was talking about it.
Guess if it works it saves all the hassle of phoning yourself.
Click to expand...

That would be the case if they were using the same infrastructure and last part of the cabling such as with OR based FTTP as they cannot share.

In other cases then no, unless you tell them your existing ISP and do some sort of termination fee deal. If they're not paying off your existing separate service then why would anyone even tell the new ISP who the old one is? For example I added Aquiss/OR service to our home which already had VM which I retained as I like redundancy and had previously used 4G as the other service.
 
Simon42 said:
That would be the case if they were using the same infrastructure and last part of the cabling such as with OR based FTTP as they cannot share.

In other cases then no, unless you tell them your existing ISP and do some sort of termination fee deal. If they're not paying off your existing separate service then why would anyone even tell the new ISP who the old one is? For example I added Aquiss/OR service to our home which already had VM which I retained as I like redundancy and had previously used 4G as the other service.
Click to expand...

Yeah Aquiss is where we are going across to, not got it rolling yet, but initial talk was that they would handle the switch and cancelling vm services.

Bit confused by your last part about telling new isp who you are with currently, does it need to be some secret then?
 
Last edited:
Router delivered this morning as promised. Nice to see they’ve switched to plug-in connectors. Now just waiting for my Volt bonus to activate for 1gb goodness.
 
Littlenose said:
Come out of contract and my 1Gig deal was hiked right up.
Just been onto the customer support for about 2 hours, and I've got a deal for 18 months of 1 gig for £36.44
Click to expand...
Wow,
That's expensive. Glad I ditched VM a few years back.

I'm £2.50 more than you for 3Gbps
 
Last edited:
Van Diemen said:
Wow,
That's expensive. Glad I ditched VM a few years back.

I'm £2.50 more than you for 3Gbps
Click to expand...

It is alright for me, as I don't think that 2 extra Gbps would be any benefit ... so it's down the local for an extra half a pint a month for me :D

All that said, VM are giving me the run around to get them to charge the correct amount each month - sitting in the chat box queue with my half pint :mad:
 
You must log in or register to reply here.
Back
Top Bottom