Why on earth would you use the voucher before you’d even paid him?
I don’t understand this.
Because you can't check whether its actually valid otherwise? Not a mistake I'm going to make again. Its on CEX to resolve this now.
I've sent them this
I need to report an issue regarding an order placed using a voucher code I received.
A person contacted me via a well-known forum (xxx) offering a CeX voucher for lower than face value. He sent the voucher code first, which I tested and successfully used to place an order. Afterwards, he asked me to pay him via PayPal Friends & Family. When I checked his email and name, I discovered multiple reports online alleging that he has been scamming people by sending fraudulent vouchers.
Based on this, I did not proceed with payment, as I believed the order would likely be cancelled once the voucher was identified as fraudulent. The individual has since been banned by the forum moderators.
I immediately contacted you to request that the order be cancelled and that the voucher value be returned to its original source, so there is no loss to CeX.
Could you please confirm that:
The order is cancelled, and
The voucher credit is restored to the rightful account, ie not sent to me.
I want to ensure that I have acted responsibly and that no fraudulent activity is associated with my account.