Hi,
Just joined here the forum, been a lurker for a long time.
I have BRSK and just want to to check if people are seeing degraded latency from the North of England.
Had the service since April, was getting pings of around 8ms to UK based data centre. 2 months later degraded to 15ms, reported it to support, lots of tests conducted they say its fine not an issue. I believed at the time it was starting to show a degradation on their core.
Fast forward to now, getting 22ms now. Testing with a device plugged straight into the ONT without a router get the same results (so not my equipment). Tracert stats show 1st hop after the router is always good at around 5ms, it then bounces around in their network and exits at about 21ms, before the remaining journey takes about 1ms.
Throughput is as expected for my package 500mpbs. both up and down.
I want to raise another ticket, but its a PIA as they will have me unplug my own router to use theirs for tests that breaks my home setup (WFH) so is really disruptive, when the data I supply them always shows the router hop and 1st WAN are always low. If others are also seeing the same it adds weight to my claim and allows me to be a bit more forceful when they come back with an 'everything' is fine our side response.
I suspect their success is catching up with them, and their core network is beginning to creak a bit under load and they are tailoring for throughput rather than latency as that is what most will see.
