Does the login info not just get auto emailed to you.I went down the Plusnet route after coming to the end of my EE contract last year. Service, so far, has been spot on. The one time I had to contact them (for the login info so I can use my own router) was excellent. Got some old posh dude that was the nicest dude I've ever spoken with at a customer service department.
They emailed it over after the call (as well as sharing it on the call). Tbf, when I went to EE I also had to request the info over the phone.
Yeah had Plusnet for the past 18 months for one of our lines here and I can't fault them at all.I went down the Plusnet route after coming to the end of my EE contract last year. Service, so far, has been spot on. The one time I had to contact them (for the login info so I can use my own router) was excellent. Got some old posh dude that was the nicest dude I've ever spoken with at a customer service department.
Looks like they do just have it online so no need to contact them.
Personally I would go with PlusNet or EE.
Aquiss are excellent, just they get quite expensive after the first year and you have to wait until the 3rd year I think for a loyalty discount. They announce any maintenance in their customer portal IIRC, they also have a WhatsApp broadcast group for any ongoing issues.@ChrisD. I know you like Aquiss. Would you still recommend? What are they like with announcing any planned maintenance? Or am I expecting too much from a residential ISP?
Honestly, I can't really remember. I don't think I ever saw anything, or if I did it was at 3am so didn't really read into it that much.
Drop them an email and ask. [email protected]
That AAISP make Aquiss look cheap. LolMy Voda contract is up next month and I think I'm going to ditch them. Been with them for quite a few years now and never really had a problem until recently. Had to raise a couple of line faults with them in the past when on FTTC but as long as you've done the required checks to appease their systems, it normally gets resolved quickly.
This year has been a bit of a nightmare though, although not wholly Voda's fault, the lack of any real communication about outages is frustrating. 3 or 4 multi-hour outages (OR once took out most of the town for 12+ hours) and of course the recent BGP issue... and then another 90 minute outage last week was the final straw. I do have a 4G router on standby which has been very useful but unfortunately having a Voda SIM in it... didn't do much good when they deleted themselves from the internet.
I did consider getting a couple of fixed line connections from different ISPs for the redundancy but my only options are OR or VM, and VM are pretty shocking around here so I'm not sure I want to let them dig up my garden for what will no doubt end up being a nightmare service. No alt-nets are available.
So, I think it's time to try a different 'class' of ISP.
At the moment I'm paying £36/month for 900Mbps from Voda... I'm not a heavy user in terms of bandwidth so can easily drop to 500Mbps for similar money from Aquiss. Aquiss and AAISP always appeared expensive at first glance once you summarise the cost over the life of the contract, it's not too bad.
@ChrisD. I know you like Aquiss. Would you still recommend? What are they like with announcing any planned maintenance? Or am I expecting too much from a residential ISP?
And do you get a discount year 3 onwards?
I just had this activated last week, unsure if its onwards or just for the 6 months like the intro offer. (You have to ask for it though its not automatic.)
Do you get it again year 4?
