YouFibre

Largely once it's in and working it's great but the couple of tangles I've had with support haven't been great. Contemplating ditching it at renewal and going back to Zen if there is uncertainty over their future, not because I'm worried they will fold but because I would rather stick with a strong offering.
 
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Turns out I could have gotten the 2Gb upgrade for the £34.99 price if I recontracted for another 18 months but I only have 4 months left of the current one so I'm going to leave it as is for now.
 
Obviously last week was a glitch or something with CS as I managed to get someone on chat with in a couple of seconds today which is a marked improvement, It's a slow process by chat but I think I am getting somewhere, they of course would not give me details for my own ATA, which is a shame, I don't like to be wasteful but fingers crossed I will be sorted in a week or so. Seem a shame I can't just use the POTs sockets on the Adtran directly.
 
I have just signed the switch from Sky to YouFibre. £29.99 for the 1gb service versus £38 + price rise for 500/70 on Sky and they are buying out the the rest of my contract (14 months). Hopefully there won't be any issues.
 
I’ve been with YouFibre since beginning of August.

It’s been rock solid. I’ve had no issues what’s so ever. Hopefully it continues that way. My older brother and a friend have ordered youfibre broadband. Good thing I sent them referral links so gain some extra monies :D
I’ve had more joy with Youfibre then I was with Virgin Media.
 
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I am currently, with EE before that BT since I moved into my new build house 7 years ago and service has been exceptional. I work from home in tech, so reliability is key. I like the idea of YouFibre, and when it works it seems fantastic, but I have seen a lot of feedback on their customer service. I haven't once had to contact BT or EE in the 7 years I have been with them about my service not working.

Their post sales support is my biggest worry. I won’t entertain them If I am going to struggle to get issues resolved. Problems happen, how you respond to them is what set companies apart. I would pay extra for better support, but i also want to support altnet ISP's.
 
My advice where people want reliability/availability is to have a backup, not to try and find a provider that is less likely to have a fibre break or fault than another one. If you have decent 4G/5G options in your area then your backup plan can be tethering off your phone for the maybe 1-2 days that your fibre is down for, admittedly if you have no viable mobile options this becomes trickier.
 
Caged said:
My advice where people want reliability/availability is to have a backup, not to try and find a provider that is less likely to have a fibre break or fault than another one. If you have decent 4G/5G options in your area then your backup plan can be tethering off your phone for the maybe 1-2 days that your fibre is down for, admittedly if you have no viable mobile options this becomes trickier.
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4G/5G is good enough decent 35mbps down indoor, so I have decent backup. Outside even better. And I know stuff happen, it's how they respond that's important. And "touch wood" I have not had any technical issues in 7 years and I count my self lucky. I want to give these guys a try though but might wait a little longer I am in no rush.

I have had their reps drop a card several times through my letterbox along with Virgin reps(nexfibre build). The 2gbps sounds tasty with usenet :D
 
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Sorry if this has already been covered. I've been with Youfibre since January on their you-1000 service and just took the opportunity to upgrade to the you-2000 service for £34.99 as per their early black friday deal.
Since the upgrade on Thursday I have been unable to access the increased speed.

I have my own Asus rog rapture ax11000 plugged direct to the box and have tried unplugging and powering off both the router and the box for an hour in an attempt to force a reset but I am still stuck with my previous speeds.
I'm using the 2.5Gb cabled straight to my intel onboard 2.5Gb ethernet port on my motherboard using a suitable graded cable.
Any suggestions on how to sort this?
 
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You need to contact them and ask them to reprovision the ONT, seems they are getting stuck on the old speed
profiles.

Edit Checking the speed of the ports on a ax11000 it looks to have the WANport as 2.5Gbps with only 1Gbps ports for the lan. Have you tried the supplied router ? It is poor but can conform of the ONT is working at 2.5Gbps
 
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Dangerous Dave said:
You need to contact them and ask them to reprovision the ONT, seems they are getting stuck on the old speed
profiles.

Edit Checking the speed of the ports on a ax11000 it looks to have the WANport as 2.5Gbps with only 1Gbps ports for the lan. Have you tried the supplied router ? It is poor but can conform of the ONT is working at 2.5Gbps
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It seems you are correct. I had not considered that there would be no 2.5Gbps output. (that seems like a pretty serious oversight but I had not considered that I would ever have a connection this fast when I purchased it in 2019)

The supplied Eero? router doesn't cut the mustard at all as I'm using every port on the ax11000 as well as the wi-fi signal not covering the whole house. (several desktops and cctv)
I have no other networking gear so I guess I need to upgrade.

Thankyou!
 
They should supply a YouFibre branded Sagecom WiFi 7 router when you upgraded it has the wan and a single lan port at 2.5Gbps/10Gbps depending on what one you get. They were giving the Pro 10Gbps one for you2000 upgrades but recently changed that to only you8000 customers.

Either way it will support the speed over Ethernet to check if the ONT profile updated, it didn’t for me and I had to contact them to reprovison the ONT which sorted it.
 
Good morning all

So we are currently with YF and moving to a 1950s house in the new year, YF aren't in that road as yet, but punching the postcode and property address in shows FTTP providers but only at 1gb down and 115meg up? Or copper via VM

I work in tech and have a Unifi network so I'm really looking for a reliable provider, a good friend of mine lives in the same road and has EE, just trying to understand why they have FTTP but the upload is less?

Thanks
 
Not specifically youfibre related but since I no longer have a static IP with them I was looking into alternatives and discovered Tailscale. From my testing so far it bypasses the need to pay the extra fee for one.

Might be useful for anyone who may host things like Plex for family members. Not gone as far as installing it on their devices yet though but testing it on mobile data I was able to access my Plex server through it.
 
iMacMart said:
Good morning all

So we are currently with YF and moving to a 1950s house in the new year, YF aren't in that road as yet, but punching the postcode and property address in shows FTTP providers but only at 1gb down and 115meg up? Or copper via VM

I work in tech and have a Unifi network so I'm really looking for a reliable provider, a good friend of mine lives in the same road and has EE, just trying to understand why they have FTTP but the upload is less?

Thanks
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You are in a open reach area it seems upload is max 115 on residential services it can go higher on business services.
 
Brutos said:
You are in an open reach area it seems upload is max 115 on residential services it can go higher on business services.
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Thanks! I did talk to a friend who lives at the same there’s of the street and he thinks maybe they didn’t go all the way down that road, there are probably 30-36 houses in the lane, maybe I’ll call EE and ask them
 
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