Sent OCUK my PSU

[Dreadi]

you spelled 'worst' wrong but did you mean to type 'best'?

My bad, corrected that for you. And no, I meant the worst.

 

[Rroff]

This sounds questionable to say the least?
What if you don't have the same bank account/card X years later, because it's your money/choice to change as and when you feel like it?
Then what? You just don't get refunds, because OCUK makes up it's own law? I'd doubt that...

Just ring back and speak to someone else that isn't a bell end - this reeks of someone trying to be a pain in the arse and abuse what little power that they think they have...

Standard practise but a bit lost in translation I think - for potential fraud and money laundering reasons - as long as there isn't discrepancy as to the details, i.e. someone attempting to return a stolen product, it can go onto another card or bank account.

 

[deviation]

Standard practise but a bit lost in translation I think - for potential fraud and money laundering reasons - as long as there isn't discrepancy as to the details, i.e. someone attempting to return a stolen product, it can go onto another card or bank account.

So you agree, it sounded a bit far fetched/someone being awkward

I bought something from them once, was faulty they refused refund or to replace it.

So did you end up doing a chargeback on your card?

 

[Nelly]

Makes you wonder what the RMA procedure is like here for ASUS PSUs, I guess they replace from current stock and get ASUS to credit OCUK, in this case credit in full customer, debit from ASUS to OcUK, otherwise they would be losing money big time.

I'm guessing Phanteks has a similar kind of setup.

 

[rjk]

At this point the customer has been informed what needs to happen so that we can fix the issue for them.

We don't need a competitor discussion here really.

If you are sending an item back to us, please ensure that all parts of the item critical to their operation and testing are returned with the item.
If you have changed payment methods from the original payment method, there are processes that any retailer would need to legally follow before resorting to alternative refund avenues.